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October 2024 by Barb Dressler
They email the results and it doesn't come through. I waited there to see and it didn't come through. She said she would have someone mail it to me. Also when I called the main office to see how much the 2 nd lepto would be she said 34.00 dollars she was wrong they charged me 51.31. I told him what they said, he said they were wrong . Lucky I had my credit card with me , because I had the $34.00 in cash like they said. So that was my experience.
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April 2024 by Denise Steger
Great service very professional staff
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September 2023 by Cheryl M.
Terrible service. Scheduled a groom several weeks in advance....received 2 emails reminding me of the appointment and after driving a half hour to get there, and then being ignored for 10 minutes (she couldn't even look over and acknowledge that I was there or tell me she'd be right with me), then she has the nerve to tell me that my dog's groomer didn't show up and they texted me to reschedule the appointment - which they definitely did not (and I know they had the correct phone number since they called me during the previous groom). Wasted more than an hour and alot of gas for nothing but very bad service.
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August 2023 by Brayden K.
Brandon at the front register was very informative regarding my vetco prescription and handling the process through the apps, all while juggling his register and answering phone calls. Also very knowledgeable with what I was hearing about beta fish and friendly to the customers. I'd recommend this Petco for all your needs!
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July 2023 by Alyssa M.
I've been to countless petco stores and this is one of the worst locations for fish. Their tanks are so full of disease and countless dead fish. I've found so many dead bettas in uncleaned water. Bettas that don't get sold fast or I'm guessing are sick get thrown in the disease filled tanks which every time I see them are all dead instantly. I'm so sick of this location and it's managers who don't give a crap about these poor fish. Better to go to PetSmart in Brookfield or Waukesha as I've seen better care of their fish.
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February 2023 by Honesty H.
Do NOT take your dog to the Vetco clinic. They do not listen to what your wishes are and will administer whatever vaccinations they want, without communicating this to you before or after. My dog was due for annual vaccinations (rabies, distemper, and bordetella. When scheduling the appointment I indicated which vaccines I wanted. About one hour prior to the appointment, I received a call confirming which vaccines I wanted, including the 3 year rabies vaccine and excluding leptospirosis. Upon arrival, my vaccine preferences were repeated back to me and confirmed. After leaving, I realized in the paperwork that my dog was given the leptospirosis vaccine, without my consent, and was only given a 1 year rabies vaccine, not a 3 year. My dog was current on rabies and fully eligible for the 3 year rabies vaccine. I am a pet owner that provides all necessary care for my dog, but I prefer not to administer extra or optional vaccinations because my previous dog died of immune-mediated hemolytic anemia, which may be caused by over-vaccination and/or flea/tick medications. My dog is a very small, indoor pet and leptospirosis was not necessary. When I called Vetco to complain, they simply said, it was administered at the vet's discretion. Absolutely not acceptable, especially since the vet didn't bother communicating this before or after. If a medical doctor administered optional vaccines without patient consent, they would lose their license to practice! Next time, I'll just spend the money to see a quality vet that communicates with me about what care they are giving to my pet. Saving a few dollars is absolutely not worth having a vet do whatever they wanted to my pet.
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December 2022 by Emily L.
Do NOT take your dog to the groomers here. My boyfriend took his service dog to get his nails trimmed. Stepped in the store to make some purchases. And as he was coming back to the groomers the lady that was trimming Apollos nails was hitting him in the side. I will NEVER be going back there again. Shame on them for employing such a horrible person. I am disgusted.
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July 2022 by JimeBass
Pretty good at taking orders
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June 2022 by Greg L.
This is the second time I've gone to Petco after calling him take my dogs in to get their nails cut. When I got to the store 45 minutes later they posted a sign in the grooming area they were closed at 11 AM due to stop staff shortages. If you call at 10 AM and they tell you you don't need an appointment just come in they're there till four in the afternoon you get there and they're closed it's kind of ridiculous they don't care about customer service or anything nowadays
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March 2022 by Shannon M.
If you stop in to get items for your pet you will probably not have a problem. However, if you are going for Saltwater fish, I feel like this is a bad idea. I enjoy going to just look at the fish. I noticed multiple problems. I noticed small white dots on fish which maybe ich, saw some bigger white dots on other fish on the gills, which maybe flukes and some with dull colors and tattered fins. I talked to a pet manager thinking I might try and "save" one and he said "I only sell healthy fish" implying there was no sick fish. I just had to walk away because I'm not sure how he can say that when all he had to do is look in the tanks. I can take pictures if needed.
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January 2022 by Molly J.
If you think chain pet stores don't care about the animals they sell, then you have never been here. Not only will they not sell an animal if they realize it is sick, but they will also do their best to treat it. I haven't looked into it recently, but I know that in the past they would even treat beta fish. My current experience is with a hamster. When I went to purchase her, the employee noticed that she had something called "wet tail" which can actually be very deadly. He took her to the back right away and began treatment. This was 2-3 days ago and I called today and they were happy to give me an update that she is doing great! Hopefully she is back to full health soon so I can bring her to her new home :) Huge kudos to all the employees here for the care they give the animals!!
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September 2021 by Caitlin Coggon
I had an appointment scheduled in Delafield location. I followed the text instructions. I arrived early and texted in. I saw the clinic packing up into the truck. I confronted them and said I have been waiting for a response. They said they lost there computers and couldn’t contact there customers. But yet they could look up that I had an appointment… no one even took the time to really talk with me. I was just in the way of them packing up to leave. Very poor customer service.
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October 2020 by Hank Fuller
Actually acknowledge customers presence. I was in there 45 minutes. I was never asked if I needed help. I was tempeted to make the fish self serve at that point.
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August 2020 by Kate A.
I went to get a tank and some information about fish and the employees knew lots about the pets they were selling and gave me lots of good advice.
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July 2020 by Brett K.
Just wanted to let everyone know this place REQUIRES A MASK now. Went here today to buy a bunch of pet supplies and was told I need a mask. Literally planned on spending a couple hundred dollars, I don't feel that I have to wear a mask this far into the pandemic so I will go elsewhere.
