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March 2024 by Fred Aschmann
They were great helping me find the right shoes. They even agreed to ma
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February 2024 by Steve Baas
The staff was very helpful with high vis options for biking.
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December 2023 by Mitchell Merfeld
Chris was incredible, he spotted issues with my gait and form, and recommended an incredible pair of shoes that fit great and supported my feet perfectly. In and out in 15 minutes.
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October 2023 by flugualbinder
I stopped in here hoping to find a new pair of work shoes after starting a part time job where I’m standing and walking on concrete for 9 hours straight. After the first shift, my feet were screaming that they needed help! I have had achy feet before, but not pain to this level. I was also hurting in my knees, my lower back, and even my hips (which was a new one for me). I explained all this to the employee, Jack, and he right away had some ideas for shoes.After measuring my feet (and learning I’ve been wearing the wrong size my whole adult life) Jack grabbed several pairs of shoes for me to try. He didn’t just hand me some boxes and leave me to try things, he worked with me the entire time. He was asking questions and was attentive to my feedback.After several rounds of trial and error, I ended up with a pair that felt like I was walking on marshmallows. And all the pain was relieved. I knew this was the one. Jack informed me of the 30 day trial period (unheard of for shoes) and told me to keep coming back until we got it right.I am happy to report I have not had to go back, as the pair I left with has been fabulous. This is all thanks to Jack’s attentive and knowledgeable service. The assistance Jack provided is unmatched in all my life. I never realized retail service could be so outstanding. I will be back for my future shoe needs and am recommending this store to everyone I know!
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October 2023 by Sara Brozek
Big shoutout to the Delafield Store! Gene helped me find a perfect work shoe over the phone because of my summer class schedule. Even better he found a pair on clearance for me! Earlier this week I was helped by Chris, he told me the Bucky Vision were sold out. He called me the next day to say they had located some for me. Thank you both for going above and beyond and making my life a little easier as I finish up grad school.
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September 2023 by Rachel Killian
For the last two years I have struggled over and over to find a new running shoe. I had ordered every performance running shoe, went to other running stores but nothing seemed to work. I ended up traveling over an hour to visit the store, but it was more than worth it and I would go back in a heartbeat. Gene greeted us with kindness, stories and so much knowledge about all things running! I cannot say enough about how diligent and passionate he was through each part of this process. Gene ended up staying after hours to make sure I was in the perfect shoe for me. I will be a forever customer based off of the service I received at Performance Running Outfitters - Delafield. Shout out to Gene!
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August 2023 by Amy Baneck
My podiatrist sent me to purchase a specific insert. Chase helped fit me and was very helpful and courteous. Best customer service I have received in a really long time!! Thank you
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July 2023 by Jerrad Lopp
5 stars all around. Gene helped us immediately and was very knowledgeable about what was causing my shin splints and what kind of shoe would help prevent this. Answered every single question I could think of, and made sure the shoe I ended up buying was the perfect shoe for me. Didn’t try to oversell anything, but did show me some accessory options (socks and insoles, I ended up getting socks but not the insoles). Another customer came in and he helped both of us at the same time efficiently and made sure we both had what we needed. I’ll definitely come back to this store and I’m sure it’ll be another amazing experience! 10/10 recommend.
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June 2023 by Peter Kilburn
Absolutely happy with my purchase of new balance, running shoes and more than ecstatic about the way I was treated while I was there! The woman who helps me was extremely friendly and very informative, also learned that I was running and completely the wrong shoes before I bought my new balance. They are definitely going to have a return customer, would highly recommend for the future.
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June 2023 by Sally Butcher
Love going here. They always have the shoes I need. The staff is courteous and knowledgeable. Thank you..
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June 2023 by Emma Futoransky
Gene B was the best!! Seriously can’t recommend Performance Running enough. The service is unmatched and Gene was able to answer every single question I had. He was so knowledgeable and helpful! I will forever be going to Performance Running for my running shoes ? can I give them 6/5 stars!?
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April 2023 by Beth Kuhn
Gene took such good care of both of us. Very thorough, knowledgeable, and helpful! He was able to correct a tracking issue while running for one of us and get the other two different kinds of shoes for different activities.
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March 2023 by Amy Duchac
We have always had good service at Performance Running Outfitters but this week we received above and beyond attention from Gene! Not only did he help us to sort out exactly the right spikes for my daughter's indoor college track season, she had them in her hands 2 days later (in a different city) with a personalized note in the box! Thank you!!
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January 2023 by Kurt J.
What a model for customer service. From the moment I walked through the door he did everything to make sure I was comfortable. Then went above and beyond in finding just the right fit i wanted. (I'm super picky.) I've never felt this in a shoe store, and they freaking help you into the shoe on a shoe cart. At first I was a little apprehensive cause their you know my feet, but after the second time I was ready to just let him help- anxiety washed away. Such a pleasure coming here!! Super knowledgeable- I recommend just telling the guys what your looking for and let them pick. Continue to adjust each try on with what you don't like about the last. Also they have all the "other" brands most places don't carry. I will always come here when I'm looking for just the right fit and wanna test some foams out. :)
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December 2022 by Liz Morrissey
I had a gift card that could not be used online, but I called the Delafield store & Rissa helped me out! She had to call around, track down the items from different PRO locations, & place my order for me. She was a huge help & did it all with such kindness. Thank you, Rissa!
