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June 2023 by Julie Praxmarer
I recently worked with Hannah while renovating my bathrooms in my home. She was incredibly patient with me throughout my several changes. In addition, she had great knowledge about all the products and was easily able to adjust based on my budget and style. Even when there were hiccups with the manufacturer (no fault of Gerhard's), Hannah went above and beyond to make sure my order arrived on time, if not earlier. Renovating a home is a very stressful time, but Hannah made this portion incredibly easy and stress free. I felt very cared for as a customer. Thanks Hannah!
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February 2023 by Mary Jo Kruger
I highly recommend Gerhard's! We remodeled our kitchen and one of our bathrooms with them and I cannot express how fantastic our experience was. Becca was very service oriented and responsive and really understood our style. She helped us achieve our aspirations by selecting the perfect components and making recommendations that truly helped to transform our kitchen into a beautiful, well organized, open and welcoming space that we love to linger in. Our bathroom was also a huge hit – it's romantic, contemporary and timeless all at the same time. Just LOVE everything about it. We will be repeat customers.
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February 2021 by David Smith
Do not return phone calls
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February 2021 by Kayla Bohnsack
We worked with Brittany out of the Brainerd location to find fixtures and a tub for our bathroom renovation. She made the process easy and stress free, communicated well from quote through delivery.
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October 2020 by Stephanie LaBella
Lifesavers! A Moen faucet I purchased elsewhere was leaking on install and Gerhard's had the same one in stock. They moved so quickly to make sure I could pick it up right away while the plumber was still at my house. Professional, kind and my superheros today. I will definitely buy from them in the future.
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April 2020 by Steve Miller
When you go to Gerhard's see Louann! She is very knowledgeable about all the products they carry. We would call with questions and if she didn't know, she got us the answers right away and called us back promptly. We appreciated how helpful Louann was guiding my wife and I through the process with all our plumbing selections. She was so patient, and was one of the bright spots of the home building process.
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March 2020 by Julie Kohlman
Great store and staff! Can’t wait to go back
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February 2020 by Keith Knapp
We have done 1000's of projects along the way and I have found that the individuals that work at the Delafield Gerhard's Kitchen and Bath Center are outstanding to work in regards to service and expertise. Plus they are very competitive. Can't ask for more. Keith - President of Paradise Builders Waukesha
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April 2019 by Debbie Knee
Louanne was awesome helping me pick out bathroom fixtures! Awesome store - great staff!
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January 2019 by Scott McLaughlin
Amazing employees that have fantastic customer service. Don't shop anywhere else. Jennifer, Louann, and Christopher are great at what they do! Great company to work with.
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January 2019 by Kelly Oleson
Jennifer is very talented and worked very hard to help us achieve an affordable and beautiful refresh to our kitchen! She really cares about her work and making people happy.
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December 2018 by Kathy O.
We had to redo two bathrooms and our kitchen to update them with new quartz countertops, new sinks, and faucets. Christopher Henry at Gerhard's was an amazing help in getting this project done. We wanted to do all we could to have it done before the holidays, and he worked to make sure that this happened. He even came out as the cabinets were measured for the new countertop--a critical item to make sure the quartz tops would correctly fit. He gave us tips on when to get our plumber in to take out the old faucets and when he could return after the new sinks had time enough for the silicone to cure. The installation team was professional and very fast in the transformation. We love our countertops, sinks, and faucets and thank Gerhard's for helping us change outdated rooms into modern and light-filled rooms.
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November 2018 by Emily S.
Outstanding! Chris was enormously helpful, patient, and the whole team made us feel incredibly welcome when we came into the showroom with our 1-year-old. Chris calmly responded to each of our questions and changes to our order, and we're so grateful for his patient guidance making our big purchase.
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August 2018 by DavidandHeather Szymanski
Started off a pleasant experience by visiting the showroom and picking out our plumbing fixtures for our basement project. I received contractor pricing through the business that I work for, which was great not having to pay standard retail. Overall communication was spotty from Gerhard's on lead times and when we could expect our fixtures. I had to check in every time I wanted an update. 5-6 weeks passed until I received the first shipment (expected). Everything was received with the exception of two faucets which were on back order. 2-3 more weeks past and Gerhard's said they have been checking in with the manufacturer but not getting answers and the initial order was lost by one of their vendors. With that said 8 weeks have now passed and they still didn't have any answers on when the two faucets would show up or if they ever would. Overall I do understand they can't control what their suppliers are telling them, however Gerhard's didn't offer any other solutions besides telling me I could go buy the fixtures on Amazon for $250 more than what I already paid at Gerhard's. They would credit back what I paid through Gerhard's, but nothing else. At this point I didn't have any choice but to self source the faucets and pay $250 out of my pocket because Gerhard's wasn't willing to source the faucets themselves from anywhere else. Overall, I was not impressed with the poor customer service or willingness to give me some kind of credit for the hassle of waiting 8 weeks and making me (the customer) source the faucets and pay an additional $250 out of my pocket. Side note: The faucets that I sourced by myself showed up 2 days after I ordered them online. Buyer beware: Long lead times and poor customer service.
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June 2018 by Veronica P.
Loved working with Louann!! She made the remodeling experience and choosing fixtures fun and enjoyable! Sometimes people in the industry won't express an opinion to try to save face, but she is experienced, knew her stuff and we needed and appreciated the guidance she gave. She listened to our wants re: a bathtub and found the perfect fit for us. Good at following up on orders and delivery. Highly recommend!
