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“ABOVE AND BEYOND CUSTOMER SERVICE!!! As a young girl, my mother took me to the Wisconsin State Fair every year, specifically to enjoy their famous and delicious cream puffs. They were my mom's favorite. My mother is now 95 years old and lives in Florida. Last week my husband and I went to the state fair and decided it would be such a wonderful surprise to overnight my mother some cream puffs. I called the UPS Store #6796 in Milwaukee, and spoke with a young lady named Ashli. I told her what our plan was, and she in full detail explained to me the process, and then the how and what that needed to be done. She even gave me the address location of where to purchase the dry ice. My husband and I went to the UPS Store and met with Ashli. She packaged our puffs and explained the process once again and gave us a tracking number. They were to be delivered by noon the next day.
The next morning, I checked the tracking #, and to my disappointment, I received a message that my delivery was disrupted and that my package was being returned. I then called the UPS Store, and spoke to another young lady named Lisa. I told Lisa my story, and without hesitation, told me she would physically go to the warehouse and look for the package and follow up with me. Later in the day, I was told the package was still not found. Monday, Lisa called me and said she eventually found the puffs...all melted.....so Lisa took it upon herself to get fresh cream puffs, new dry ice, then repackage the puffs so that my mother would finally get her surprise cream puffs from the Wisconsin State Fair.
I can't thank Lisa enough for going above and beyond, and Ashli for being so thorough in walking us through the process.
Lisa and Ashli are true standouts....I can't thank them enough for going out of their way.....truly exemplary service!!!!!
Whenever my husband and I are visiting in Milwaukee, and need to ship something; this is the only place we'll go to!
Thank you again Ashli and Lisa!
Kirsten and Andy Belmont”
“Delivery men were awesome but dispatch had not added instructions for old mattress to be taken away. This could be an extra charge. Customers - reconfirm your delivery instructions when dispatch calls you for delivery!”
“I am so happy this store is in this location, it makes it so easy to get to. Also, the staff is super knowledgeable. I have gone in with some questions and made such silly shipping mistakes but they have answers my questions many times AND fixed my really really silly mistakes. They have been nothing but nice to me and very pleasant. Thank you staff!”
“Great Store the staff is the best!!. They are a big help to me in running my window treatment business. (Plug) (Made In The Shade MKE) : ) Thanks for all the help you provide. I Highly recommend this store at 1345 N Jefferson St”
“I absolutely love this UPS store as they offer excellent customer service. I appreciate their speed and efficiency with Amazon drop off. All staff members are always welcoming and well organized with the workflow. Keep up the great work!”
“Helen was fantastic. We had a few complicated printing requests and she managed to exceed all our expectations. Highly recommend this store. Other staff was also super friendly and helpful.”
“I have been using this UPS store for years and they are always friendly and efficient, and reasonably priced. I have been living in Costa Rica and Ecuador and they always get my mail and packages to me wherever I am.”
“So far, this has been a very nice experience with Estes. The only remaining step is delivery and final pick up of the trailer. To date, I strongly endorse this moving experience.”
“I had some last-minute printing I needed done for my wedding... day of the wedding. It wouldn't be a wedding without hurdles, amirite?! Well, I submitted my files via their website (after much trial and error), and I completely expected to receive a stack of papers that I would need to be cut out by hand. I mentally prepared myself for that. However, to my surprise, every single document was cut to size for me—saving me loads of time on my wedding day! To whomever was working on May 24, 2024, THANK YOU!”
“Read some negative reviews prior to driving an hour to DHL, but had an excellent experience, and wanted to highlight the efforts of the quick, efficient, thorough service received by the in-store clerk Jason (I believe that was his name. Started w/ a J....younger guy...late 20s/early 30s). I arrived quite uninformed of the detailed process of mailing a package internationally. He put my mind to rest and took care of all the details. He was polite, knowledgeable, informed, helpful, answering all my questions precisely. I was out of there in 20 minutes max. Throughout the process, I was able to track the package via the 800 number. Those clerks were also great-providing details such as how the package passed certain ports and dog checks on its way to Europe. I would definitely recommend DHL in Oak Creek for your package needs and hope you have the pleasure of having Jason serve you. (For customers: Know that some countries do require duty taxes and other fees upon arrival, so be aware. It isn't DHL's responsibility to know that, but ours, as a consumer.)”
“I had an issue with a package and the manager at Fed Ex took the time to investigate above and beyond what they were supposed to do. Despite not getting the outcome I was looking for regarding my package, I was highly impressed with the in person customer service I experienced. I am not sure if this is representative of all workers there but my experience was above average.”
“I had the pleasure of interacting with Manager Steve recently, and I must say he exceeded all expectations! Steve is not only super nice, but incredibly accommodating as well. His professionalism and willingness to go above and beyond truly stood out to me. I highly recommend working with Manager Steve for any of your needs - you won't be disappointed!”
“I was only there to shovel the sidewalks I am the maintenance man for the sidewalks the place is clean the office ladies are exceptional always smiling even on a snow-filled day glad to have them working hard for us”
“The best place to go for complicated shipping situations, always helpful and knowledgeable. I had to do a reverse pickup on an extremely large box- not only the least expensive but made it easy!”
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“Had to drop off a package for ground delivery. Fellow at the gate took care of it. Not like UPS or USPS where you walk in with a parcel. They've got a clipboard to sign and that's it. I did have a prepaid shipping label, so that might make a difference.”