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February 2024 by Tammy S.
I was somewhere between 'sad' and 'laughing' when I read the review the mentions the 'burly pharmacist.' I know who they are referring to and will share that he is one of the most receptive, kind, and caring pharmacists you could meet. He is not a bubbly or chatty person, but he is the real deal. When I was caring for my dying mother, and managing the overwhelming amount of medications needed to help her through the hospice journey, that pharmacy team was right there to help us through it. They made sure to ask about the well being of my father each time, they made the connection with other members of my family as well - and were sure to offer support to everyone. Now, as I find myself caring for my elderly father, they have been invaluable - they have talked me through vaccinations and medications, they know him by name and take the time to talk to him, knowing that it's a big deal for him to get out of the house and interact. Everyone at this location has been amazing. If it were close to my house, I would move all of my prescriptions to CVS solely because of this team.
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December 2023 by Patricia Mabie
Store manager was impatient. Was not helpful. Insisted I had 2 accounts. Did not want to honor my coupon that I had just printed from the store. She yelled at me.
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November 2023 by Bill Sergenian
Lane and Wade are the best, great customer service. Christi is also a wonderful person and manages her store well.
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October 2023 by Brii M.
605 w cottage grove has very poor customer service. I even felt like it was some racism involved. It's very sad and this was my first (and last) Time experience at this location ! I'll rather go all the way out my way to an different location or maybe even just switch back over to Walgreens location. I don't recommend this location at all !!
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September 2023 by Leeland Payne
Pharmacy has been closed for two days "due to an emergency". How am I supposed to get my medication? Not impressed. Apparently this has happened a few times now. Considering a change. Too bad. Maybe a Walgreens will open in Cottage Grove.
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September 2023 by Natalie Vance
Lane is incredibly friendly and resourceful. He doesn’t pass judgement and is quick and helpful. I usually use the CVS in Target on Lien Rd. but I’ll be changing everything over to this pharmacy because they’re much better staffed with better inventory. The store is clean and neat inside an out. I’m always greeted at the front when I come in which really makes me feel welcome even though I don’t use this pharmacy often.
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September 2023 by J R
It’s a shame that such a conveniently located CVS has such abhorrent customer service! “Wade” is a total j*** & “Ginger” is far & away the RUDEST person I’ve had the misfortune of coming across in several years! HOW do these two even have a job there?! It’s laughable!
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July 2023 by Rudy Lienau
The store was clean and the service was great. Checkout was a breeze and I highly recommend this store.?
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January 2023 by Todd Reuter
Pharmacy is good, staff is helpful and professional. However; it’s a good thing the self checkouts were installed, as “Ginger” might need to relearn customer service training.
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December 2022 by Ron Sensible
This place should be closed. If the employees don’t like their jobs they shouldn’t take it out on the customers. We kept hoping things would get better. Three times and your out.
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November 2022 by Linda Egleston
Quite a few years ago I was very sick. I was driving around looking for Primatene mist to help with my breathing. I spoke with both men at the pharmacy that day because the first one wasn't very interested in helping me, he passes me off to the other guy. He proceeded to tell me that product didn't exist (it does). Shocked by the rudeness, I said to myself that I'll never shop there again.Fast forward to this year, we ended up moving here to Cottage Grove. I had my prescriptions transferred here because the drive to Walgreens was too much for me with my health problems. I had my first prescription filled and went through the drive through. The lady who helped me was so nice and helpful, I was happy those two guys weren't there. Well, next prescription filled I needed to get a few things so I went inside to get my prescription. I immediately realized that those two guys were there! I was treated the same way as years before!! How are they still working there? I've read these reviews and left my own with CVS. I'm going to try to figure out what to do, maybe struggle to get to Walgreens where they are nice and friendly to their customers. Come on CVS, they are still jerks to the customer because they obviously get away with it. Do better!
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June 2022 by Mary Oneyear
My dog and I were waiting outside while my husband picked up some medicine. A worker was in her car smoking and got out of her car to yell at me that I couldn't dispose of my dog waste in their out door garbage can. Very rude.
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June 2022 by boba peep
Only one staff!!! Unbelievable! Extremely slow. CVS pls just shut down your business if you cannot run it well, ok???!!!
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May 2022 by paul peterson
My wife and four-year-old daughter went through the drive-through to have a covid test on my child. while it did take a little longer i guess than an adult test, the pharmacist was extremely rude and treated them very disrespectful. not sure what's happened to common courtesy
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February 2022 by Joe Davis
Trying to get our prescriptions transferred to a different pharmacy for the second time. Evidentally Wade wasn't in the mood to do his job ( again ). The rudeness of the staff there can only be matched by their incompitence. Wish they would hurry up as I am quite excited to never go there again.
