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May 2023 by Troy Luchterhand
Questionable work. Not very professional. Moldings on my car started falling off after a few months. When they told me it was finished, I went to pick it up, and one whole side was completely missing a long section of molding. Absolutely NOT how it looked when I took it in and got the estimate. Oh yeah, the final cost was WAY HIGHER than my estimate. 1000.00 OVER to be exact.If that's not bad enough, the manager of the collision center treats you like an afterthought.Take your money somewhere where you at least get treated with respect, and the work is good. That's not here!
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October 2022 by Robert Wisniewski III
Did a very nice job on my Bronco Sport hail repair.
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May 2022 by William Van Offeren
Extremely good customer service.Very detailed on the damages and cost
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September 2021 by Tim Shlong
Chris was very informative on what should be done to repair the vehicle.... Thanks
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June 2021 by Brenda LaFountain
These guys are AMAZING here. Call make an Appointment, get a loaner car. Come back pick it up all looking NEW. Return car and away you go.
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June 2021 by Robbie
Awesome customer service!
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May 2021 by Timm Kraemer
Chris was very informative on what should be done to repair the vehicle.... Thanks
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May 2020 by JD Cottrill
Had an unfortunate experience with the service department. Bought a 2018 Silverado with 29k miles two months ago. The truck would not start twice within the first week. After 10-30 minutes the truck would crank no problem and start. After dropping it off for service the first time, I was told they’ve never heard of this problem and certainly was not common (good voltage turn key no crank). They determined their was a service bulletin to properly orientate terminals on studs and that one cable(did not tell me which one nor present photos nor defective parts) was corroding “some”. They were confident after testing the battery, starter, and cables that this was the issue. Truck would not start again a couple days after picking the truck up. I showed multiple videos of the failure to the service manager, Ben. After only 2 hours of “trouble shooting”, they claimed a 30 milliamp drop in the battery cables caused this (cables I was told were tested 4 days prior). This certainly didn’t sound like enough drop to cause the issue, and when I inquired Ben the service manager told me “this cable is a common issue and we do this regularly”. So how could the symptom be uncommon and never heard of, yet the claimed “cause” was extremely common? Wouldn’t one of those other times the cable “failed” display a similar symptom? When I questioned why they didn’t dig in more, Ben then told me “GM won’t pay us to remove components and test them”. I pressed further and asked “shouldn’t the starter be tested?” The response was “GM will not pay to test a starter for an intermittent issue”. So at that point I questioned why the week prior I was told that it was tested. The response from Ben was “depends what you mean by ‘tested’. When I touched base with the sales rep Cale, he laughingly responded to my question of if the dealership has a satisfaction guarantee with “no, it’s your truck now”. I would not trust them with your vehicle, and if they cannot check incoming vehicles for service bulletins I would not purchase from them. I’ve missed work because they sold me a defective truck. Now I’m out $30,000.
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January 2020 by sheli faust
Not happy with the length of time it took, no communication unless my husband came in, and after work was supposedly done, i only have 3 tinted windows, not 4 like my truck was brought in with. Try to call and no one answers. I would like this taken care of. Very disappointed
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November 2019 by Joan Merwin
Great people and they do great work! We've had two cars fixed there.
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February 2019 by Wendy Popp
Very helpful, friendly and great work done.
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January 2019 by Jason Hartl
Great Job!! Everything was done to accommodated my time schedule from the estimate to the 4 day turn around on the truck after a deer collision. They drove me home after drop off and when they returned the truck to me it was cleaner both inside and out than I left it. Their people go up and beyond working with the insurance companies. Thanks again.
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January 2018 by Eric Sedo
I have a 16' silverado that had left side damage from a deer strike. The front fender, both doors, and box side were damaged. The collision center did a fantastic job with the repairs. Paint matches perfectly and the body looks like it did from the factory. It was fixed in a timely manner, and they have free loaner cars. I wouldn't hesitate to recommend them to family and friends. I've bought vehicles, and have had them serviced/repaired at vhb and couldn't be happier with this dealership. Job well done.
