O'Reilly Auto Parts in Chilton is noted for its knowledgeable, friendly, and professional staff who are consistently willing to help. Customers describe the team as very helpful, with specific praise for their professionalism even in difficult situations. The staff is recognized for providing great customer service, offering unconventional solutions to problems, and taking time to teach customers how to complete tasks like headlight installation, which they sometimes perform for free. The store offers the parts, tools, and accessories needed, along with services like free battery and Check Engine light testing, wiper blade and bulb installation, fluid recycling, and brake rotor resurfacing. A free Loaner Tool program with a refundable deposit is available for specialized tools. While occasionally not having a specific part in stock, the store's prices are considered not bad, and it provides a strong warranty, allowing in-store replacement for certain tool brands. Overall, it is described as a great place and the best, with staff who are a great asset.
First auto parts store that I've went in that the guy at the counter actually knew vehicles
September 2024
Absolutely great place. Best o'rielley's I've been to. The guy working was incredibly nice and helpful. Wish I had caught his name. Older gentleman. Helped me with my pig tail connector, my headlight, did don't code reading and clearing, and we had a pretty nice chat. Definitely a good guy and their best employee
August 2024
New store. Same as others Usually no parts on hand and will order them in
