Storage Rentals of America

Most Recent Comments

• July 2024 by William Phillips
  SROA was a really good choice for my family. The storage rooms are in good condition and the facility itself is secure. Lastly, though there were periodic rate increases over the years, the increases never seemed to be significant. I definitely recommend Storage Rentals of America.
• February 2024 by Dyna Abu
  My experience was awesome the place is very clean nijma was very sweet and helpful!
• January 2024 by Mosea Barron
  Zero complaints , nijma was so helpful and very informative!!
• August 2023 by hafeezah ahmad
  They make sure that your belongings are safe. Thanks!
• January 2023 by Desirea Edwards
  Christina got good customer service
• September 2022 by B-Rye Skyy
  I felt the lady at the office was very informative and helpful. When I got to the storage I was able to walk right in with no code all 3 days now. This is the storage on 13301 silverspring. Otherwise the unit was nice
• August 2022 by Tatyana Thomas
  Christina provided great customer service. Amazing person to have on your team.
• April 2022 by Virginia Teat
  The building is always clean and secure.
• March 2022 by Andrew McDonald
  Been renting my two units here for about two years and I don’t have any issues. The staff is nice and helpful when I call and the building is always clean any time I stop by my rentals
• December 2021 by Jane Doe
  This place was a little different from other storage places I've been and I didn't deal with an employee at all but the place was clean and the setup was convenient.
• December 2021 by Darnisha Meeks
  Christina and Mandy was so helpful explaining directions to get to my storage building and unit
• October 2021 by United States
  I felt the lady at the office was very informative and helpful. When I got to the storage I was able to walk right in with no code all 3 days now. This is the storage on 13301 silverspring. Otherwise the unit was nice
• August 2021 by Heidi Mays
  I've been using Storage Rentals of America for many years and was so grateful that I was able to get a second unit over the phone and all the paperwork handled electronically. HUGE THANKS go out to Christina, the Manager in Butler for her outstanding customer service!!!! You really made my day!!!!
• July 2021 by Andy Vervacke
  They set my code up wrong. I waited outside for an hour with a full truck of stuff. another 1/2 an hour later they finally responded. I don't recommend this company and expect a refund
• January 2016 by Jeff Nesta
  I apologize in advance for the length of this post. But you will want to read it all. If I could give them less than 1 star, I would. I cannot discourage you enough to stay away from this place! If you are tempted, run—do not walk—to the next nearest storage site. Ask your neighbor, your crazy relative, even your local garbage dump. But do NOT use this unethical and disreputable firm! Your dog would treat you better and would provide more reliable service and have more integrity than all the people at EZ Self Storage, even if he pooped all over your stuff. Over the years I had numerous problems. But the options for controlled-climate storage are limited in Milwaukee, and each time I forgave them and said to myself “Hopefully it won't happen again.” As it turns out, I was much too understanding. I will detail one example here, but this was not an isolated incident. I cannot stress enough that if you value your time and money and your self-respect to stay away from this business. Write me directly if you want more detail. The summary is that they repeatedly bounce you from employee to employee, break contracts and agreements, raise prices, and don't honor agreements they have made. Customer service means nothing to them. I had been a steady client for many years, and over the years the management deteriorated and service became worse and worse. In less than 18 months there were 3 price increases on my storage unit. But it wasn't just the ever-skyrocketing prices. I could have lived with that. About 2 years ago I had a large storage unit. When I wanted to downsize, I spoke with Alyssa. They had 2 units of the size I wanted. She told me they had no current prospects for those units, so it would not be a problem if I considered other options and got back to her by the end of that month, which was several weeks away. She even said she'd call and give me right of first refusal if they had 2 other interested clients. You can imagine my surprise when I called about a week later and spoke with Stacy, the manager, and told her I wanted one of those units and she told me they had both been rented. She claimed to be unaware of Alyssa's agreement. She told me they had no other units of that size available on that property or any of their many other properties. She said I could get on a waiting list. After I begged for some kind of consideration, given that at that point I'd been a tenant for almost 15 years, she offered me 2 adjoining smaller units for the price of the one I wanted. Though this was less convenient for me, I agreed. She guaranteed me she would not raise the price. She said I needed to make that move immediately, so I rearranged my schedule completely and did the move. They called the next day—I had already done the move--and told me they had “unexpectedly” had a unit of the size I had wanted open up—at the same location no less! 2 or 3 different employees badgered and hounded me for days to make the move again, but I didn't have time. I reminded them of the hassle they had already caused me. Each one claimed Stacy had told them to call me without knowledge of our agreement. I didn't hear from them for a bit, and I did not move again. Needless to say, I was shocked yet again when a short time later I got a new lease in the mail, and was being charged the price for 2 smaller units. The combined rent was almost 50% higher than the price I had been promised. Since I didn't want to move again, I signed. I paid rent. A few months later, I got another lease in the mail, with yet another rent increase. This was the straw that broke the camel's back. I promptly made other arrangements, got my stuff out, and have never looked back. I advise you to do the same.