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June 2023 by Todd Harris
These folks take customer service seriously!
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November 2022 by Katie M.
We have gone to Kathi (at this office) for years/decades for insurance. Kathi is a gem and on top of everything! She has made sure some very stressful times were not added to by waiting for money to pay for claims, etc. We have gotten prompt payments for claims and always had responses fast. Highly recommend!
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May 2022 by Jessica Simonson
This insurance agency is very friendly located in Burlington, WI
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February 2022 by Silva Udogu
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January 2021 by Jerrit Kretschmer
Machelle was very professional and nice. Great job helping me.
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September 2020 by Amy Davis
Only the best agency ever.
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August 2020 by Mark West
Great people and very attentive to your needs.
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March 2020 by phil factor
2/7/2020I would never recommend this agency to anyone. My experience has been beyond horrible.I got a notice in the mail and stopped in to ask what it was for. I was told by Maryann she had to call corporate and would call me back. About an hour later I got a text message telling me I was being dropped. I called and left a message for Maryann to call me. After getting no call for an hour, I texted her and asked her to call me. I have never received a cancellation notice, which I wanted to discuss with her.It is now 24 hours later and I am still waiting for the call. Obviously this agency has a different concept of customer service than the rest of the universe. In my job, I sometimes have to have conversions that I don't want to have, but I step up and do my job. This agency sends me bad news via a text message and apparently only wants to see or talk to me when they can make a commission off me.I have known John since we were neighbors 25 years ago but I have never seen him in the office (it was explained to me that he is semi retired) and it appears Maryann is running the agency.Again, I don't think it is unreasonable to expect a phone call or have a discussion whether the news is good or bad. Hiding behind a text message to avoid having to discuss bad news, is very, very LOW CLASS!!!!!!! I am worried for John's sake that he leaves his business in the hands of someone who is this unprofessional.John, you have access to my number and you can call me anytime if you'd like to apologize or discuss this in further detail
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March 2020 by Theresa Blazek
Thank you for all your help Maryann! I love my local Statefarm office. Everyone is so kind and helpful.
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March 2020 by Holly Rottier
Extremely helpful! Maryann always makes time to answer my questions and inform me of services I didn’t realize I had with my policies.
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March 2020 by Juanita Guthman
Food okay. Service slow and they were not busy.
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February 2020 by Barbara Jones
John Peiffer and his staff truly care about their clients. I know my needs will be taken care of by this group of wonderful people. They are competent and thorough.
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February 2020 by Jessi Joy
Professional, courteous staff that always has your best interest in mind. Maryann was a pleasure to work with.
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February 2020 by Jessica Worklan
Love this insurance agent and staff. Always professional. Always have my best interests in mind.
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February 2020 by Craig J C.
I would never recommend this agency to anyone. My experience has been beyond horrible. I got a notice in the mail and stopped in to ask what it was for. I was told by Maryann she had to call corporate and would call me back. About an hour later I got a text message telling me I was being dropped. I called and left a message for Maryann to call me. After getting no call for an hour, I texted her and asked her to call me. I have never received a cancellation notice, which I wanted to discuss with her. It is now 24 hours later and I am still waiting for the call. Obviously this agency has a different concept of customer service than the rest of the universe. In my job, I sometimes have to have conversions that I don't want to have, but I step up and do my job. This agency sends me bad news via a text message and apparently only wants to see or talk to me when they can make a commission off me. I have known John since we were neighbors 25 years ago but I have never seen him in the office (it was explained to me that he is semi retired) and it appears Maryann is running the agency. Again, I don't think it is unreasonable to expect a phone call or have a discussion whether the news is good or bad. Hiding behind a text message to avoid having to discuss bad news, is very, very LOW CLASS!!!!!!! I am worried for John's sake that he leaves his business in the hands of someone who is this unprofessional. John, you have access to my number and you can call me anytime if you'd like to apologize or discuss this in further detail.
