“I ordered replacement checks and the checks never made it to by house. I tried to work with both customer service and this bank branch to get replacement checks expediated to my house. I would think that since I am a customer of the bank that they would be willing, in this day of potential fraudulent activity, that they would want to help me get my checks. They were very unwilling to budge and wanted to charge me for the expediated request. I did nothing wrong and this "Friendly" bank was not willing to make an accommodation to keep my business tells me a lot about the company.I am upgrading my response to 4 stars as the Branch called me the next day and made me whole. I give them credit for taking the next step and helping me out. The replacement checks have been received and I am all good.”
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“I ordered replacement checks and the checks never made it to by house. I tried to work with both customer service and this bank branch to get replacement checks expediated to my house. I would think that since I am a customer of the bank that they would be willing, in this day of potential fraudulent activity, that they would want to help me get my checks. They were very unwilling to budge and wanted to charge me for the expediated request. I did nothing wrong and this "Friendly" bank was not willing to make an accommodation to keep my business tells me a lot about the company.I am upgrading my response to 4 stars as the Branch called me the next day and made me whole. I give them credit for taking the next step and helping me out. The replacement checks have been received and I am all good.”