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July 2024 by Mitchell Krueger
Extremely dishonest sales process. Our sales associate created a super inflated bill and then added "discounts" to bring it to the same price as online. After we got an itemized bill, we found out they added things we told them we didn't want on our bill. Our bill has changed 4 times since we have switched since our discounts "keep disappearing." We regret moving to Verizon and plan to switch back to US Cellular.
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July 2024 by Don Smith
Brandon did a great job helping me when I came in with issues regarding my account. One of the first employees from Verizon corporate store that took the time to try to help me after traveling to 2 other stores. Thank you Brandon!
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July 2024 by Anna Vinopal
The manager is disrespectful, unhelpful, and confrontational. He wanted to argue instead of offer any solutions before even listening to the problem, and told us they don’t choose the brands they sell and claiming it isn’t his responsibility. They forced us to buy a screen protector to buy the phone and it broke in six days. The supposedly brand new phone is not working less than a week after purchasing. We were told everything was under for 30 days, but they refuse to do anything about either.
It took them several hours to “set up” the phone in the first place, but did not transfer ANYTHING over to the new phone. No contacts, no photos. The employee claimed I needed to buy google storage to retain this and I did, which did not help. Don’t waste your time or your money here.
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May 2024 by Alondra R
My husband and I came in looking for a plan with better service than our current plan. We were greeted by Cam and he was great from the start! He explained to us different plans that fit our needs. He was very knowledgeable and patient with us. Great customer service . Would def recommend! ?
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April 2024 by Muntaser Assad
Alark has been incredibly difficult to work with. We exchanged lines with him, informing him of our intention to make international calls, and he assured us it would cost 15 to 20 cents per minute. However, upon receiving the Verizon bill, we discovered it was actually $4 per minute. Alark has since ceased to assist us and has stopped answering our calls. I strongly advise against dealing with them. Despite their convincing efforts to make you switch, their service is subpar, and they offer no support whatsoever. I'm reverting back to T-Mobile.
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April 2024 by Kathy Stevens
This store is very friendly and helpful
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March 2024 by Supreme Roof Carefull
Poor service and rude lady and manager backs her up as if it was a confrontation sad there people represent such a prestige name like Verizon. Hope they don't keep discouraging customer to ever come back to this location or even do business here ..
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March 2024 by Emily Neumann
Tristan and Alark were very helpful in exchanging my device to the one I actually wanted, which wasn't available online when I ordered. They were very patient with me while I had to transfer all my data from one phone to the next and answered all my questions. I appreciated their customer service and assistance!
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March 2024 by mark lehnert
Always taken very good care of at this verizon.
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March 2024 by Ismael Gonzalez
Tristan need to be FIRED along with the manager that are so rude and un helpful. Worst customer service sad they represent Verizon
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March 2024 by Chris D brown
Came to pay off my phone, lady in the morning very rude attitude and tall w glasses manager or co, worker back her attitude, choose other location that treats w respect and actually cares about the customer satisfaction!
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February 2024 by Phillip lewis
Been a proud Verizon customer ever since my first phone, never once had an issue that couldn’t be solved in some way. EXCEPT for today, I’m actually quite pissed with the help I got, THIS LOCATION DIDNT HELP A BIT, in fact, one told me she had no clue what I was asking about. So I switched topics to just the app and the issues I was having and the gentleman who I presumed was the manager or at least the lead for the day GAVE ME AN AUTOMATED NUMBER! HOW THE ? IS AN AUTOMATED NUMBER GOING TO HELP OUT MORE THAN A CORPORATE STORE? they didn’t ask to see my app or any further questions about my situation and this whole thing took place in less than 5 minutes. I’ll no longer go to this location for their unprofessionalism lack of care towards customer needs, and lack of knowledge on their own products… pitiful ??
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February 2024 by Nathan Weber
Manager refused to replace my non-functioning SIM, that intermittently decides when to/not to send MMS... to the EXACT SAME info, because I am not the account manager. He claimed I was "attempting to commit fraud..." what info am I gaining access to with a clone of my current SIM?! I already have all the account info, I can log in to the admin profile, I know all the info already. I'm clearly on the account. Insanity... waste of time, gas, and lowsy service. Hope you're wearing your manager badge with confidence bro.
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October 2023 by William F.
The management here is a joke. They don't do anything to help their customers. Go to another store or switch providers
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October 2023 by cathryn hintz
Cameron was great. He helped activate my phone and was patient while we went through numerous reps over the phone that got us nowhere. He was finally able to troubleshoot the problem while we were on hold. I appreciated his efforts to help me today and didn’t make me feel rushed or an inconvenience.