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February 2024 by Francisco Liwa
We are new here in Brookfield, WI and we needed to have a bank account so we have booked an appointment with Lisa to help us open a bank account. We are very impressed with her professionalism, authentic customer service and how she cared about completing our tasks and goals for that day. Kudos!
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October 2023 by The kween
I made an appointment here to open up a bank account for my business and received a call from Taylor Colbert( last name may not be spelled correctly). I made it clear when I ser the appointment up that the business was in another state. However, Taylor proceeds to call me to tell me that she can't find the business on the Wisconsin site which it won't be because it's in another state. She goes on to ask for very specific details regarding my business after it has already been provided. I have never had a bank be this interested in thorough researching you or your business before the scheduled appointment! There should always be the least amount of personal info requested prior to appointment as well as by phone. I do not trust their way of doing business and have never had this issue before. Maybe she assumed that because I was black she needed to conduct a background check on me and my business before I could get an account here which is fine because I will go elsewhere!
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January 2023 by Cheryl J
Thank you, Lisa! I’ve been a customer for many (many) years. Lisa has always been a constant, friendly, helpful face at the Brookfield Square location. Customer service like this is not easy to find, and I hope USBank recognizes your dedication and commitment to customer service.
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January 2022 by Andrew Miller
I opened an account, and Lisa was incredible. I could tell the branch was busy, but she and the team took the time to make me feel important. Thank you Lisa. I'm looking forward to banking with US Bank.
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September 2020 by R H
Wonderful and friendly service. Jane is absolutely the best - she was fast, kind, and helpful. All Customer service departments should be modeled after her!
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October 2019 by Michael Paz
Me and my wife are working with mike and lindsey who are best example of customer service. The two really make sure your not alone and explain information to make sure we all truly understand home buying. Thanks us bank team for a great process
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January 2019 by Em R.
The bank closed the mall deposit, and the night deposit is poorly lit, forcing employees to take the deposit during the day.
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July 2017 by Charlie Taylor
I'm sad I didn't catch her name but the teller that just helped me out made me feel the most comfortable I've ever been in a bank.
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April 2017 by Shelly Grace
Staff is unbelievably nice.
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April 2015 by Jessica Hammerschmidt
Exceptional service and the friendliest people I have met! Everyone that worked there were very polite, super helpful, and greeted me with a smile on their face. This US Bank branch has been the best banking experience I have ever had, and I am so glad I made the switch! The branch manager, David, is very knowledgable, went out of his way to help me, and followed through with any questions. Thank you!
