-
April 2024 by Bobby Layne
Great selection and pricing.
-
April 2024 by Allison Tomczyk
Don't bother making an appointment, because they will ignore it. We went in for a 2pm appointment for my fiance's wedding attire. A woman greeted us, didn't ask our name to confirm the appointment and didn't realize we were there for selecting his rental attire. She thought he was a groomsman in another wedding. They were catering to the teenagers there for prom. Literally 4 people walked by us and not one provided any input for his attire selection. You could tell they forgot we were there. They quite literally threw fabric swatches at us and then walked away. They sent over a 16 year old boy, who nervously admitted it was his first day to answer any questions we had. The poor kid! Who was training him? My fiance wasn't encouraged to try anything on. They lost the form they had us fill out (we literally filled it out minutes before). Extremely disappointing that quite literally everyone else was being helped but us, we will not be back ever. If I have any sons and they need a suit rental 20 years from now, I will refuse to give them service. Men's Warehouse in Brookfield is a HELLSCAPE. :)
-
November 2023 by Robert Turfle
Loved my experience today I wish I knew the gentleman's name that helped me today. He was incredibly polite and helpful. Great place for buying suits
-
September 2023 by Destiny Ellis
David is absolutely the worst. He treated my father like he was beneath him and not worth his time. The woman who was actually helping us was awesome and bubbly. He wasn't even the one assisting us but claimed my dad didn't buy his suit there because they never sold that brand. Jokes on him, he had his receipt.I work in customer service for a living, and if David was my associate he would be promoted to customer.
-
September 2023 by LUCAS STORMOWSKI
Nice suits but awful customer service. I bought a suit, had it tailored and called on the day it was supposed to be ready for pickup. The employee told me they were going to quick check if it was ready and put me on hold. I waited 20 minutes on hold before I hung up and called again. The employee then told me they don't have any suits under that name and he couldn't do anything. After asking him to check again he reluctantly checked again and was annoyed he had to do so. He found the suit but it's not a great way to treat someone that already purchased something. Being on hold for almost 30 minutes and fighting to get something I paid for with no apology or explanation as to why it took so long.
-
August 2023 by Dezerae Cahill
If you don’t look like you have money you won’t be greeted, ignored when you need help, looked at like you’re stupid for asking questions about having suits tailored. Came in to have my brothers suit adjusted and buy an undershirt for my wife and I’s wedding. The tailor was treating me like I had three eyes and couldn’t stop apologizing to the person waiting behind us for having to wait a few minutes, that came after us. He immediately went to help him and dismissed me while I was still asking questions about the process of getting it tailored after he put the pins in. I’d understand if it was busier but he was not helping anyone when I asked for the adjustments. We bought the undershirts and ties but we’ll be bringing our groomsmen to a small business seamstress who won’t make assumptions based on appearances and will appreciate our business. I’ve NEVER been a person to leave bad reviews or be upset with employees even with subpar service as I personally understand customer service is difficult . I didn’t even say anything and just left, but my wife, brother, and I felt really uncomfortable and dismissed.
-
August 2023 by Shawn Friedeck
I guess I should have read the reviews before I wasted my time there. I had thousands of dollars in my pocket, but I was wearing jeans and a t-shirt, so I must not have looked rich enough. Nobody even acknowledged me. I stood there for 20 minutes watching every employee avoid me. I left empty handed and I'll never step foot in that store again. I see all kinds of bogus replies to these reviews from the corporate office. Let's see if they really read these reviews. DO NOT RESPOND TO THIS MESSAGE CORPORATE. I don't want to hear your excuses.
-
August 2023 by Taylor Zelhofer
Men’s Wearhouse let us down. We ordered our rental suits for the men in our wedding.First impression was promising. Staff was friendly and attentive. They worked with us to figure out the style and color of our suits. Including the undershirt, tie, vest, overcoat and pants. It was a busy day for the staff. The person helping us took time but acted flustered with short staff.After everything was decided and noted into their company site. We were given a receipt, where key items were wrong. We were told by the staff the system would take days to correct the changes. Having faith in them we left. Later we found out the silver tie was never changed to a gold tie like we agreed.Days afterwards no call, no email to confirm changes had taken place like we were promised from the staff. We called them to go in and reassure corrections had taken place. After talking with staff once more on the phone to confirm changes afterwards things seemed set and correct.I showed a picture to my wedding party and what articles go with each person.Jump to the wedding week. My suit was mostly correct, minus I was given a white undershirt with a previous stain and rip into the sleeves…I found out my best man top and bottom did not match with light blue and dark blue but should had been all dark blue…Everyone’s pocket square was pink like the groom’s BUT was to meant to be Gold to match the gold tie…My brother-in-law was missing the ENTIRE White Undershirt. So to remedy this 1 hour before the ceremony started, he stopped by a local store to pick up a replacement white undershirt…Needless to say we were angry and disappointed by promising and reassuring requests we asked. We went back into be helped by the site manager and gave us a half cost reimbursement for each person we had issues with. BUT with the color correction and photo editing cost, this was MORE from the photographer than that included.Their may have been wording or text accounting for suits prior for required changes. BUT was never communicated to us directly.Had to double and triple check, follow-up everything we ordered ourselves. Really glad this ONE PERMANENT DAY in our lives, we thought was going to go smoothly and reassured turned out to be the opposite.Communication was a failure, where we felt like a number, even this review feels a number pre response.
-
July 2023 by Anthony Gnas
Stellar Experience! I am renting a suit for a wedding. Eddie and Logan helped me out. Both of them were professional and knowledgeable! (Thanks again guys!) I have purchased suits from this location before and also had a great experience. I would recommend this place to others if you want your suit to fit you correctly.
-
June 2023 by Sara Schumitsch
Haven’t had the best attention to detail from this location, but today is worth a review! Anthony greeted us quickly and asked if we needed any help. He was super patient and attentive. He even helped us color match for an upcoming event. If more of the employees were as helpful as him, then I’d give 5 stars!Keep up the great work Anthony.
-
June 2023 by Amina Ghouse
I have to say this location is a breath of fresh air!! We were greeted by Eddie as soon as we walked in and he was amazingly helpful, cordial, professional and enthusiastic about helping us even though we were 20 mins away from closing time. He took the time to take measurements to make sure the fit would be right and have us recommendations. I was really really hoping there would be a better selection of colors for dress shirts especially those that aren't slim fits (it seemed odd that those were the clientele catered to the most), but there wasn't. We were looking for classic fit shirts in different colors and given how many weddings happen in the summer and how many grooms men try to match the bridesmaids dresses it was a huge disappointment. The customer service was amazing as was the effort to try and help us, had we found what we were looking for I would have given a full 5 stars but selection is the main reason why we went. Please increase your solid color variations Men's warehouse! ?
-
June 2023 by Rebecca Burda
Both my husband and his Brother-in-Law opted to get custom suits made at Men’s Wearhouse. The process was smooth, and even when a mistake was made with sizing on my husband’s suit, it was resolved quickly and fit great. He loves his custom tag inside the suit the most.
-
June 2023 by Becca B.
Both my husband and his Brother-in-Law opted to get custom suits made at Men's Wearhouse. The process was smooth, and even when a mistake was made with sizing on my husband's suit, it was resolved quickly and fit great. He loves his custom tag inside the suit the most!
-
June 2023 by Sara Glab
Haven’t had the best attention to detail from this location, but today is worth a review! Anthony greeted us quickly and asked if we needed any help. He was super patient and attentive. He even helped us color match for an upcoming event. If more of the employees were as helpful as him, then I’d give 5 stars!Keep up the great work Anthony.
-
May 2023 by Norah Konicke
Liam M was a great help!!
