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July 2024 by Julie G
The woman who did my pedicure yesterday I think was new. She cut the nail of my big toe way too sore and it drew blood. I think it’s already infected as it’s incredibly sore and swollen. They do use community emery boards there. Not happy
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May 2024 by Katharine G.
I went here the other day for a full set. I've been going here for a couple of years now so this wasn't my first rodeo but it was definitely my last. I walk in, no greeting from anyone. Not only that but also very rude looks from the staff. I sat at the counter for about ten minutes waiting for someone to acknowledge me. When they finally got to me, only one lady was nice. She gave me a water and that was the end of that interaction. The next person to interact with me I'm assuming is the owner. She very rudely came up to me and asked what I wanted. I said I had an appointment for a full set and told her what color I wanted. She scoffed, and very hostility told me to go sit at her table. When she finally sat down, I asked her how she was and all she said, in a very snarky tone, was "busy and tired". Mind you I was the only one in the salon getting my fingers done, everyone else (3 other people) were getting pedicures. She took a total of TWENTY MINUTES to do a full set. I've never seen anything so rushed before in my life. The shape was awful despite me asking her to correct it multiple times, the polish was put on sloppily, and my cuticles were flooded. On top of this, the set for very short, one color, no design was $60. Ridiculous. Needly to say, I will be finding a new salon in the area who is more appreciative and deserving of my business.
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May 2024 by Robert Motl
Great service!
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April 2024 by Jen P.
I visited Ly Ly for the first time and wanted to try a dip. I normally do gel, but after several people recommended dip for the longevity and being "safer" for nails, I decided to give it a chance. I did the dip on my natural nail. I was disappointed with the rushed job that I was given despite there being only one other customer in the salon, leading to what appeared to be sloppy work (powder left around my nails, original color I had on not entirely removed). This wasn't big enough of a deal for me to return, but I wasn't entirely impressed. 10 days later, the nails had separated and began lifting. This was disappointing enough because of being told time and time again that dip lasts so much longer than gel. I then noticed discoloration of the polish (thankfully I had a light color!) by day 12. Upon removing the nail, I am horrified to find green/black discoloration on several nails. There is no way this is okay or normal and I've never experienced this before from any other salon after any other manicure. LyLy does dip directly into the powder container, which is also concerning me, as this definitely looks like a bacterial or fungal issue where there absolutely was not one previously. Needless to say, I will not be back to LyLy and I would not recommend this salon to anyone. ***Edit*** I have confirmed and reiterate with absolute certainty that this is the correct location. It has now been two weeks since I posted this review (one month since the date of service) and my nails are still discolored and damaged.
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April 2024 by Chanakarn Kellogg
I love to come here once a month since covid
The salon was clean and cozy , All staff also friendly and polite.
They do take appointments and also welcome for walk in that really impressed me too!
The salon is outside Brookfield mall next to the side entrance and nearby Cooper's hawk restaurant.
Plenty of parking lot.
Izza is the best manicurist , i alway request her!! (sorry if i spell her name wrong)
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February 2024 by Allison Label
Return customer, gentle with their work..polite staff & offers rewards
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January 2024 by Lori Jankowski
Very nice job. Wish I knew the lady's name. So always takes great care of me!
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January 2024 by Patty Neuswanger
The manicure was fine though I felt like the technician was in a rush. It only took 21 minutes including polish selection and payment. I was the only client in the salon at the time.
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September 2023 by Rachel Stachowiak
I have been going to this salon for years. Everyone is so nice. They do a great job with my nails and pedicure.Services: Acrylic nails
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August 2023 by Percy I.
I went in for a manicure and pedicure. They said walk in were welcome but couldn't accommodate my pedicure. Which was fine. Very kind people. Manicure (gel) was sloppily done, when I asked for things to be corrected, they were poorly done. It is 2 days after my appointment and they have already chipped and peeled up. Unfortunately I cannot recommend this place.
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August 2023 by Jackie Spardone
Excellent service
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July 2023 by Katie Dellar
I always have a great experience here. They are friendly and enjoy having repeat customers who they build relationships with.
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June 2023 by Alyssa Proell
If you go here as Kim to do your pedicure she is amazing! She was very thorough and detailed with my nails, and is very kind as well! Andy is great too with manicures, overall a very relaxed and intimate atmosphere and very kind people, this is my new favorite nail salon.Services: Foot massages
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May 2023 by good2 golden
I was welcomed as the first client of the day at opening time. Within 20 minutes the top of one toe was bleeding painfully; my heal was skinned soon after. I was stunned by the damage as it’s never happened before. I paid $20 and left feeling assaulted. It’s taken 2 days for my toe to stop bleeding. I’d enjoyed their services in the past but will not return. Definitely not the same level of care. Worst experience in years and therefore my 9th review in 8 years. Better options exist.
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April 2023 by Mary Ann M.
The technicians are nice and overall they performed well; respectful and patient with my young granddaughter. However, the cost of a pedicure for a 7yo was the same as ours. My daughter had a male technician that she was really unhappy with. He cut her toenails too short causing her discomfort when he filed her nails. He did not attend to callouses on her feet, instead kept applying warm towels. There was no massage, which was part of the package we purchased. My technician was great. So if you go to LyLy, stay away from the male technician. Personally, we won't be back.
