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August 2024 by Jeff
Excellent job,took time to explain options.Friendly,professional.
Would definately go back again!
Joe
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August 2024 by Troy Schaefer
Says they offer emission testing online, but guess what, nope they do not offer it anymore - sign taped to the door but not adjusted online
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August 2024 by Serena “ThaOne820” Barnes
Friendly and professional
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August 2024 by Praveen G
Emission testing stopped from 2022.
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August 2024 by James Valentine
Mark was efficient and attentive. I appreciate that they could have done work that they thought was needed, but after getting a closer look, they discovered it wasn't necessary. Their honesty and integrity saved me over $500. Thank you Bob, Jay, Mark and staff. I always drive with confidence after you have worked on all our vehicles.
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July 2024 by Valerie Lowe
If you don't need your car for the next month this is the place to leave it. They had my vehicle for 3 entire weeks. Did they communicate? If you mean dance around your questions but never accurately answer them than yes. I would get it if they told me hey this is super unique and it's going to take some time. But they kept saying Monday itll be done, by Wednesday for sure, hopefully next Tuesday. They got the wrong part twice AND needed additional parts which took even longer. Accidents happen but c'mon then work with me on them! You'd think they would compensate you for the huge headache of using their slow service but nope! Literally begged to get it to an even price which would be $45.00 less (I paid $1,445) and they couldnt even do that!!!
I'm embarrassed FOR them when all the people I know are asking "Wheres your car? They STILL didnt fix it?!"
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July 2024 by Bob Lemmer
Jay, Mark and the entire staff are very knowledgeable and honest. They tell it like it is. I highly recommend using them for your auto and truck repairs
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June 2024 by Christina V
Mark, Jay, and all staffs are fantastic! They know what they’re doing! Communication is on spot! Recommend them 10/10!
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June 2024 by Dan B
Demonstrated
No interest in helping me with my concern
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June 2024 by Molly P
Easy to set up an appointment online/email. Drop off and pick up also a breeze. Gave me a text diagnostic of what is needed for my car ranked in case of urgency. And staff is always polite!
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February 2024 by J H
They don't do emissions testing, February 7, 2024.
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February 2024 by James Balsover
We have been doing business here for many years now...Mark is great...always take care of us...going far and beyond anyone else would...thank you for everything
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January 2024 by Daniel Philbin
Probably one of the best mechanics I have ever used. If you want your car fixed right, I would highly recommend Lutter's.
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November 2023 by Jason Froehlich
I’m always impressed with Lutter’s communication. Every time I bring my car in I get a detailed electronic report with photos, descriptions, and costs for every issue found. They give fair prices, do good work, and are trustworthy.Services: Steering & suspension repair
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November 2023 by C J.
Paid $2000 for them to diagnose and fix leaky fumes and repair the vsc light on my car. My car is still doing the exact same thing and the issue has not been rectified. I called to inform them a while ago of the issues and my concerns but only excuses were made. I'm a single mom who doesn't have an unlimited check book lying around. Had I known paying them 2k and my car would still be in its original condition I would've avoided this place like the plague. They are nice people but nice doesn't equate to good. I'd like to clearly know if you're fixing my car that the issue will be diagnosed properly and fully communicated what my options are for repairs versus slapping a bandaid on it and 2k later you telling me your taking a blind shot in the dark. This has been so frustrating! My car is doing the SAME EXACT THING IT WAS DOING PRIOR To ME GIVING YOU $2000. IT'S NOT FIXED SIR. I brought my car in because the VSC light was on and I was smelling exhaust fumes. Why not inform me of all the issues versus fixing what you wanted to fix? For $2000 you think I'm going to bring my car in for you to put a bandaid on it. This is ridiculous. IF YOU DON'T WANT TO GET NICKEL AND DIMED I BEG YOU NOT TO TAKE YOUR CAR HERE. YOUR RESPONSE IS PURE BS LUTTERS AUTOMOTIVE!!! IF YOU WERE THAT CONCERNED AND REALLY CARED YOU WOULD Call my phone and fix my car for the 2k I've already given you to end up with the exact same problem.
