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October 2023 by Lee Toll
Helpful staff, nice quality merchandise. Wish they had "sales" as I try not to pay full retail price.
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July 2023 by Alan Arbuckle
After years of being a LL Bean catalog shopper it is nice to walking in the store and see and try on stuff. Their products last a really long time. The staff is friendly and helpful. I wish the store was a little bigger to have more of the catalog items.
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July 2023 by Abi LaJoice
Loved this store! Very helpful workers and cute outdoor/athletic clothes. My friend and I both got cute raincoats here ate love them!
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June 2023 by Anne Repinski
Super friendly and helpful service! Was very nice to shop the well manicured store. Found some very nice/quality buys!
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April 2023 by Clay Alexander
Great staff - everyone was very helpful and friendly when I went in to exchange a gift. Zero wait time, quick rundown of the pertinent exchange details, and plenty of time to look around the store for future ideas.
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April 2023 by Sarah P.
I bought some hiking boots from L.L. Bean back in January, and just today decided I wanted to go with low tops instead. They're not as bulky, and are much easier to pack and travel with. Plus, I can wear them casually on a day to day basis. So, having made my decision I called first because I no longer had my receipt and I wasn't sure about their return policy. I was told to come on in and exchange them, returns are good for one year. Once I got to the store I was greeted by friendly faces, and the exchange was smooth and seamless. The customer service I received from my phone call with them, to in person, was fantastic. They sell my favorite brand of hiking shoes and boots, and with the superb customer service I just received I will definitely be a repeat customer.
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March 2023 by Robin Peierl
Bought luggage years ago with a "lifetime warranty" from LLBEAN because I knew eventually a zipper would pop or wheel would break and wanted it covered. Here we are years later and I was told "we changed the policy 5 years ago". I understand the company got taken advantage of. A few ruined it for the rest. I'm still stuck with a broken wheel. Next bag will not be an LL Bean.
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March 2023 by Natalie Tskhakaia
Not very customer friendly staff at closing time. It was our first time in Ll bean store
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February 2023 by LindsayJames A
First time in this store. Was relatively quiet during the day that I was there. Good selection and very well stocked. There was some decent sales sections as well as seasonal items to purchase.Would come back here again.
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January 2023 by Scott Hendrix
Nice store with quality products. We visited on New Year's day, which might explain why the employees barely noticed we were there.
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December 2022 by Lyle B
This is a quality store a bit expensive but sometimes you have to pay more for quality.
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December 2022 by Brian Sanborn
I love LL Bean! This store is a lil small in comparison to Freeport. I'm a lil spoiled I go every year to visit my father in Boothbay. Then to Freeport. I'm very pleased to find this store. As there are few.
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December 2022 by Laura Z
Pricy of course but you wont find better hiking boots.
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November 2022 by Keith Woeltje
Friendly service. Good selection of LL Bean products.
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November 2022 by Christie Kay Lewis
I was returning an item yesterday with a young girl and she was doing her best to explain how refunds work like a rockstar. She accidentally misspoke about something with my PayPal return. What I can assume was a manager, an adult male, berated her on not knowing a policy when it was clear that she fumbled with her words. This type of overly passive aggressive display is not appropriate in a professional setting, especially in the presence of a customer.
