-
October 2021 by J S.
I purchased a car from them. I placed a deposit online, when I got to dealer I was taken car of professionally and in a prompt manner. I would recommend them for a seamless transaction.
-
August 2021 by Chris Z.
Avoid the service department at all costs. Had to keep going back to fix what they messed up on. They broke the car, but want 3 diagnostic fees to look at it to fix their screw up. They cannot fix anything unless the computer tells them what is broken. No check engine light, they say it is not broken, even though you hear the fan about to self destruct.
-
July 2021 by Jim T.
Wasn't impressed with service dept. I bought a new atlas and took in for first 10k they did LOF but charged for tire rotation because I didn't buy from them. I guessed that was uncalled for. I owned 3 Toyota's and where ever I took them at any Toyota dealer they never charged or even asked where I purchased them.
-
May 2021 by Jessica J.
Never in my wildest dreams would I picture myself writing a glowing review for a car dealership. Hate to say it but it's no ones favorite task to deal with dealerships... however, Hall's was great. I had a really pleasant, and speedy experience in leasing my new car recently. This process can be really stressful - luckily my mom is a pro in this department and took off a lot of the load for me. She was actually first in search of a new car and then pulled me on board, as she knew I was in the market as well. Once I realized the vehicle I wanted, down to the details, there was no changing my mind. Black 2021 Tiguan R-Line with black rims, please! There's actually a nation-wide car shortage (parts, etc) lately so I was really excited to hear they had "my car" available at this location. The manager, Nick, was so helpful and not at all pushy. He and the very lovely salesperson we worked with - Marlene - were available to answer all and any questions, even after hours. It was as simple as exchanging text messages with them and also hoping on the phone for some explanation and payment breakdown in detail. Negotiating wasn't a hassle and no one we interacted with was combative or forceful. If I'm honest, I know very little about cars and it's truly the worst to be made to feel d*** and inarticulate (as I have in past experiences), so I was very pleased that wasn't the case again this time. When it came time to sign off on paperwork and pick up the VW, everything was seamless. Marlene was so sweet and walked me through all of the car's bells and whistles and then passed me off to a member of the account/finance team to get all of that sorted. Again, someone friendly and willing to thoroughly break everything down. I left in my shiny new car, and I love her! I'll no doubt be returning for some tune ups over my lease period, and look forward to working with this team again in the future.
-
May 2021 by Ryan D.
This feedback relates to my recent/only experience at Hall Volkswagen/Mazda's service department and is unbiased in any way other than the aforementioned: 1. Appointment was scheduled too far out, in which case I was forced to drive the car around with a bad ignition, which stranded me on two separate occasions. At the time I made the appointment I had not been affected by the mechanical issues, it was mostly a nuisance, but it progressively got worse as time passed, until the vehicle was stranding me. In which case I had to start relying on roadside assistance and others for transportation. 2. The representative who accepted the vehicle at the time of my appointment wasn't the friendliest, and proceeded to tell me that I wasn't operating the vehicle correctly, before she knew anything about the situation. She should have gathered more information before assuming I was operating the vehicle incorrectly. The outcome turned out to be a faulty ignition which had nothing to do with me. 3. I never received a description of services performed or parts replaced at the time of pick up. In their defense I will say that I wasn't the party billed for the services, but as I keep detailed records of all my vehicles, I was disappointed that this wasn't provided to the me(the owner). 4. When picking up the vehicle I was told "it was somewhere outside and to the left" and if I had trouble finding it to "use the panic button on your key fob". Turns out it was parked in the back of the lot next to the river, which had a usual growth of thick vegetation and trees that dumped copious amounts of pollen and sap onto the exterior. I have a black car so it needed to be washed immediately after I left the lot (it was immaculate when I dropped it off, I was even complimented on how nice the car looked! Not so nice when I left). 5. The reason I gave them two stars instead of one was that the vehicle was actually fixed when I picked it up. I guess the all stars here would be the technicians, which I'm sad to say I never had the pleasure of meeting. Conclusion: I expected better service from the dealership, which is why I took it there in the first place. I could have had a poor customer service experience anywhere else, for half the price! Good thing I wasn't the one billed for this! However, I am thankful I had the opportunity to try out the dealership at someone else's expense; the experience reminded me that I could be treated like an ordinary person no matter how much was being charged!
-
February 2021 by Puppet P.
Bought a newer CX5, traded my wife,s beautiful Arizona Charger for this piece of junk. Got rid of the Mazda in less than a year. Went and bought a Nissan Murano. Nice ride! Hall Mazda took us for a ride that's for sure!Shame on me for allowing this to happen.
-
February 2021 by Jim L.
I would give them a negative rating if possible. Have dealt with their service department on a couple occasions and have received absolutely terrible service. Dishonest advisers that always try and charge a diagnostic fee when other dealers don't charge warranty work. Had a battery issue as well as a coolant leak that is a known problem on the Atlas and they lie to your face and claim there's no known issue; but admit there's an issue with battery when it's replaced. I would never buy another vehicle from this dealer, nor will I ever get service performed there.
-
February 2021 by Kim K.
My appt today was "canceled" by the service mgr. unbeknownst to me. I showed up for my appt that no one could find. No one helped me. They just simply acted irritated and made me stand there while the person "helping" me shouted throughout the service area for someone to figure out what went wrong. No one offered to fit me in. No one called to follow up. They just watched me leave. I will never use this dealer for service if I can avoid it. Not the first incident either. Completely inept and terrible customer service.
-
September 2020 by Chloe M.
I worked with Ricardo on upgrading to my new ride, the Mazda CX-5. Ricardo was extremely knowledgeable about the vehicle and made sure all of my questions and/or concerns were answered. He went above and beyond to ensure I was comfortable while waiting through the processing of purchasing my car! Not once did I feel pressured to purchase the vehicle or talked down to, Ricardo was kind and respectful! 110% recommend this dealership! I will be coming back for services on my car and when it's time to upgrade again, I'll definitely be back! Thank you for all your help!
-
September 2020 by Tracy R.
What a pleasant experience with this dealership! Buying a new car can be stressful. We were extremely happy with the professionalism & service we received. Stephen was knowledgeable about the car we were interested in & there was no sales pressure. When a minor glitch happened upon taking ownership of our car, the problem got fixed & we were given a loaner to use. Hall Mazda values & treats their customers well. I wholeheartedly recommend you give them a try.
-
August 2020 by David G.
Don't waste your time with this place. The service every time I've been forced to go there has been bad and over priced. Last time I went I had to get a back window fixed and it took them an extra week longer than they told me and it was more expensive than the original quote cause it didn't factor that they would have an outside company do it. If they would have told me that, I would have cut out the middle man and gotten my car back much quicker. Today is the reason I write a review. I call, with a flat. Need some help getting a replacement lug nut screw. Which is available on Amazon. But I have another car and I think I can swing by to the dealership down the road from me and get a replacement super quick. Nope. Not only did I get transferred 7 times (how many departments do they have?) final the last guy tells me I'd have to bring the car in or towed cause they do do replacements for the security screw. ThanksSo I call VW of Milwaukee North and I have a solution in under a minute. They inform me that customers have this problem all the time, the security nut hides in a secret pocket of the tire replacement kit. But if it isn't in there, they're more than happy to provide a screw since I'm a registered VW owner. See how easy it is to try to help a customer instead of treating them like they're wasting your time.
-
August 2020 by Dennis K.
There are actually many great people working here and have had some good experiences in the past. Always treated well by the sales staff on the floor and service personnel, but the used car manager wasn't personable, had a bit of an ego, was insulting and wasn't interested in talking in a respectful way to a loyal customer whose been going to this dealership for several years for car purchases servicing vehicles as well as choosing them for a past insurance claim repair (10,000+). After being told no budging was going to happen on my trade (I knew was with more). I decided to check elsewhere. I was able to get $1800 more for my trade in Sheboygan at Van Horn VW, plus an additional $934 off of the exact same vehicle MSRP. Not sure being a loyal customer means the same thing to everyone. So that's where being a customer ends and a new one begins Elsewhere. I'll just leave it at that.
-
January 2020 by Laurie L.
I have been a customer of Hall Volkswagen-Mazda for many years. I love my salesman Doug Schultz- he has sold me 3 cars to date... and any future cars that I may need. I also use the service department - because they are always honest and fair with me, and they never speak down to me about understanding any of the repairs or services. Today they went above and beyond the call of duty helping me. I have severe Rheumatoid Arthritis, and I have lost a lot of strength in my hands. I received new license plates for my car - and I tried to replace them by myself. I couldn't budge the screws. I called Hall to inquire about help. I was told to come over at my convenience and they would be happy to help me out. I was there within an hour. They quickly got the new plates on. I asked about the charge - and there was none. My anxiety was gone! My car is up to date! I'll be back for my oil change next month. I love you Hall Volkswagen!!!!
-
September 2019 by Doug B.
Bought my VW Sportwagon from here. They were the only ones with the exact color, model and trim level. Talked to one of there sales man that had to have been there for less than a week. Super disorganized. I wanted only a few 100 off the total list price. It was like i was wanting them to build a rocket. He storms off and gets the "closer" to come over he drags me in his office pointing at his screen telling me "look were not even making any money on this car" I was able to get a lousy free oil change and fuel filter change. Finally after 3 hours of that i get to the financing department. That felt like a full out interrogation. It took him 45 minutes just to get to printing out any documents after he went through a half hour pitch on why i should spend $2500 on the extended warranty i did not want. Get the car home and notice that the back tail gate had a terrible repair done to it. There was nothing on the carfax that showed any of this damage or repairs. Call them the next day wanting my money back for a car that had probably been hit in the rear passenger side. They dragged it out passed the "7 day return policy time limit" I was stuck with it now they said cant do anything.... Fast forward to the present and now the paint on the bumper is pealing off.. Please look elsewhere if your wanting to buy a car.
-
June 2019 by B L.
Fantastic, no pressure sales assistance from someone very knowledgeable and sincere. Eric "The amazingly likeable car guy" does not disappoint.
