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June 2024 by Robin Burns
We needed help finding a dryer asap. We had specific size requirements & needed a side vent, which the big box stores cannot accommodate (we learned the hard way). Scott W. was able to help us with everything over the phone. We ordered on a Friday & dryer was delivered Monday. The crew had done the work needed on the dryer ahead of time so the installation was quick & there were no surprises. Highly recommended Grand Appliance & TV.
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June 2024 by Donna Kirkvold
UPDATE: Do not believe this place when they say they will contact you to make things right because it's just a front to attempt to make themselves look good! Oh they did make an initial contact by leaving a voicemail. my husband returned this guy's call and left several messages but never heard back from them again! Very pitiful!When our refrigerator died on us back in January 2024, we purchased a basic refrigerator from this location with the promise to return for an upgrade for all our appliances when we remodel our kitchen in the upcoming months. Sadley, the Whirlpool refrigerator drawer was cracked; a replacement was ordered through the store but it never came. After a 2nd one was ordered, it finally was delivered but it was the wrong drawer so my husband returned to the store with the incorrect drawer. The salesman ensured that he'd submit a diagram of the model of the refrigerator with the drawer that is needed circled. Several weeks passed and the drawer never came. We contacted the store and the sales guy said he'd look into it and get back to us. Well, we NEVER heard back from them. Unfortunately, we had to contact Whirlpool directly to order the part ourselves! Needless to say, we will NOT be returning to this location when the time comes to order all new appliances. We will also NOT be recommending this location to anyone!
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June 2024 by Lori
Needed to purchase some appliances and decided to look at Grand Appliance on Capitol. Radek was the sales man who helped me and he was fantastic. He answered all of my questions and helped me to pick the appliances that were best for me. Great company, I highly recommend them, and also ask for Radek, he won’t steer you in the wrong direction!
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May 2024 by Marcia Wallschlaeger
Patty was very knowledgeable and addressed all of our questions. Good price, even though they do not offer military discount.
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May 2024 by Amy Rowland
Great experience! We have made multiple purchases from Grand over the years so when our refrigerator died we did some research and called around. As expected, Grand had the best price, fastest delivery and Jeff Voyer was fantastic to work with! With his help I was able to do the entire transaction via phone and email. Delivery was just as smooth. Ivan and his crew were quick but careful and got everything connected and working.
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May 2024 by Russ Gonnering
We are absolutely pleased with our experience with Grand Appliance! Scott has been very, very helpful. We bought a refrigerator and dishwasher 2 years ago. They replaced a refrigerator and dishwasher we bought from Grand in 2006! Now it is a new double wall oven to replace something that was here when we bought the house in 1985! We did our due diligence and found the value at Grand to be the best.
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May 2024 by Eva McAllister
We needed a new washer quickly. I called Scott on a Tuesday and it was delivered on Thursday. Great brand at a great price. Delivery and install was excellent! We will always recommend Grand Appliance over any big box store! Scott is honest, professional and friendly!!
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May 2024 by Robert McAllister
Simply the best experience all around. From expert opinion, to fantastic communication throughout to delivery. I could not ask for more. Ask for Scott!
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May 2024 by Sue and Con Weimer
Best Sales and service with Jeff. Knowledgeable and helped get our time secured for install for dishwasher.AMAZING installers. Polite, timely and even put in an additional outlet for the dishwasher since they can no longer be hard wired. What a blessing. Didn't need an electrician to come so we could keep our garbage disposal running and hot water tapper. Can't say enough good. And the installers were super clean during and after install. Thank you Donny and Jose.
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May 2024 by Margaret Croft
Javier and his partner were very polite, efficient and professional. There were a few problems with getting the old appliance out and new one in, but they handled them very patiently.
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May 2024 by Uwe Kaeding
Good team, got the job done, but did not communicate a lot to give instructions on how to use things and also did not clean the floor where the fridge was. All worked fine at the end.
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May 2024 by Jaime Mierow
This location told me they had a fridge and stove in stock ready to be delivered ASAP and only once my payment information was being handed over they back pedaled and said they actually didn't have it ready. They then promised delivery sometime in the range of may 11th-13th. They have now delayed delivery with no explanation and no compensation for the delay. They didn't call with this delay, I had to call and find out for myself that it was delayed.I would avoid this location and business at all costs, they'll just tell you what you want to hear. Their word is not worth you planning your projects around. I'll be supplying remodel jobs elsewhere from now on.
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May 2024 by Greg Morrison
Needed to replace a dishwasher that was only 5 years old. We knew we didn’t want a clone of the defunct dishwasher. Our sales associate, Jeff, guided us through a couple of models with expertise, from lower price to our midrange point. He was direct yet honest and we made our decision quickly without any buyer’s remorse. It was a good feeling to leave the store knowing that we made a good choice. Installation was scheduled within a couple of days. We would go back to purchase replacement appliances or upgrades, no second thoughts.
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May 2024 by Cory Corrigan
This is my 2nd appliance purchase at Grand.Scott W helped me last time with a range and this time with a washer. He got me what I needed and It was delivered in 2 days
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May 2024 by Christopher Everett
Jeff was amazing to work with!