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July 2024 by Mark Peterson
Great selection and really great service. We called for a consult and got lots of data and no pressure at all... The kind of service that makes you want to shop there forever. ?
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June 2024 by Nichole Sly
I work Monday-Friday 8-4:30 so making it to the store during their 9-5 Monday-Friday hours is very difficult. I left work early one afternoon and was ready to purchase my items at 4:45. The customer service member, Becky, was beyond rude and said she couldn't help me since the store was closing in 15 minutes. It would have taken me 20 minutes max to complete my order but she was unwilling to help and stay even 5 minutes late. She was very passive aggressive and the whole experience left me very disappointed. I looked online for my exact items at other retailers so that I wouldn't have to purchase my items through Ferguson, but was unable to find the products anywhere else so I had to order everything online myself through the Ferguson website. I have told several people about this experience and have suggested they find another retailer for their home improvement needs.
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May 2024 by Tony B.
Professional and family friendly atmosphere.
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November 2023 by Kaitlyn Doig
I had heard wonderful things about Ferguson, so we were very excited for our appointment to select fixtures for our new home build. Booking our appointment went very smoothly and the initial scheduler who I spoke with was lovely. Becky was our in-store consultant, and from the moment we sat down, it felt like she didn’t have time for us. Having never built a house before, I had mistakenly booked an hour appointment, which she told us was not enough time. We tried to “restart” with her several times, trying to tone down her aggression, but after unsuccessfully being able to get her in a place to collaborate, we had to leave the appointment. Our experience was extremely disappointing and we will not be returning.
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September 2023 by Bob Richards
Never go here. what an amazing store, we're doing a custom bathroom wanting some unique fixtures and was told to come to this company, walked in walked whole store ignored the whole time then when I ask a lady walking by for help she gets a discussed look on her face and says we're appointment only and reluctantly went to desk to say we can get you in later this week. NOT. LOL HORRIBLE
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September 2023 by R Johnson
Great selection and display
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August 2023 by Ted Galvani
Big selection at reasonable prices for high-end hardware. Ferguson works with local contractors for an easy homeowner collaboration. Becky, our sales representative was extremely knowledgeable and helpful.
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August 2023 by Zach Corey
We had an overall negative experience Staff was not helpful and did not seem to care about helping.Given the store's response below, I will leave my original comment as is above but lay out what happened for clarity.My wife and I visited this showroom about two weeks before and walked in and nobody was at the front desk. We went to a customer service person and consulted with her. She was helpful, but essentially told us that we should come back some other time with items selected from the website and someone would help us locate those items (or something close to those items) in the showroom. She did not mention we needed an appointment or that just to be safe we should set an appointment if we wanted to speak with someone else the next time we visited.We arrived again about two weeks later with all of the items we wanted selected from the website and this time there was a person at the front desk. She asked why we were visiting and I explained the situation. She said that we needed an appointment and would not be able to see anyone. She acted like it was a major breach of decorum for us to not have made an appointment. Her attitude and the situation was frustrating to us based on our previous visit where nobody told us we needed an appointment and there was not even a person sitting at the front desk.After a long wait, the front desk worker told us that she would try to help us locate the items we picked out (which we appreciated) but it was clear she was not up to the task (which is understandable because she is working at the front desk and not a customer service agent). We told her that the arrangement wasn't working and we would like to work with a customer service representative. After another significant wait, she said someone was finishing up and would be with us in a few minutes. We sta]yed because we had the impression that a customer service representative was going to work with us to find what we pulled from online/answer our questions. Despite our initial frustrations, we felt happy we were going to see a customer service representative and get all of our questions answered. We then waited for about 10 or so more minutes.Then, a person (who I now understand to be the manager) talked to us and we began asking questions and he began to help us. He clearly knew his stuff, so we thought things were going well but then after 10-15 minutes (or so), the manager told us that he did not have time right now to answer all of our questions/help us and that we should set up an appointment. At this point, we felt misled because the person at the front desk told us we were going to be able to talk to someone to help us (which we took to mean help us fully) not that someone was going to be able to talk to us for 10-15 minutes before telling us the exact same thing we were told 45 minutes earlier (which is they were too busy to help us) and to set an appointment for the future. Overall, we spent approximately an hour at the store and barely made any progress on our bathroom remodel.Overall, our second visit to the store was a frustrating experience and we decided to work with our plumber to order the material directly from the manufacturers instead of dealing with the store again.
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February 2023 by Heather Roesler
Great customer service! I worked with Zach to order a new lantern for my outside light post. He was very good at keeping me updated on my order options and order progress. He also quickly helped me resolve an issue that was the supplier's fault. Thank you for the premium service! I will be coming back to you for future projects!
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September 2022 by Carol Stein
Great selection of kitchen, bath and lighting fixtures. Sales staff is very helpful and knowledgeable.
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July 2022 by Greta P.
My fiancé and I walked in and were just browsing around. We were not acknowledged by any of the staff. Not even a hello or anything. I do understand that this store is a higher end appliance and fixture store but who doesn't acknowledge customers? We weren't even acknowledged when we left. The girl at the desk just kept her face buried in her computer screen. Ultimately, we ended up ordering what we wanted off Overstock and Wayfair. This place gives small businesses a bad name for how they treat their customers.
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May 2022 by Bingo Emmons
Great people working there!
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May 2022 by Peggy Larcheid
Very nice selection, staff knows their inventory and service is quick and efficent.
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March 2022 by Steven (BBMSRS)
They're not very interested in their customers. Items are grossly overpriced. Not a very special place to go to. Found a better selections at Menards.
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March 2022 by Mimi W.
Frankly, I can't say anything about their products because I spent 30 minutes walking around the store and looking at fixtures by myself, and taking some pictures so I could look at them in my home. I was prepared to spend around $50,000 in light fixtures. However, not one of the many sales people who were sitting at their desks alone at their computers acknowledged me, said hello to me, or asked if they could help me. They have lost my business and I will never walk into the store again. Whatever happened to Customer Service? I'm very happy to take my business elsewhere.
