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July 2024 by Shannon
The lack of care is exceptional. Impressively bad and unhelpful, you have to beg them to do their jobs and even then it’s not done well.
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July 2024 by Jody Hartley
Store clean, well stocked. Staff available to assist.
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July 2024 by Susan White
Terrible staffing. Waited in drive-thru for 20 minutes without being waited on. Finally went inside, only to find 8 people waiting in line for prescriptions, and only 1 poor woman working. Big line at front counter also. What a waste of my time! Left with no prescription.
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June 2024 by Jack Warner
The service here has continued to get even worse, Impossible to get through on the phone, I was “accidentally” disconnected 3 times tonight after being on hold for about 10 minutes each time.
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April 2024 by Lisa Rivard
I have to Vent. CVS Pharmacy on Bluemound sucks!!! I had my doctor send an order for Celexa. I was getting dizzy when they put me back on the generic form, Cetalapram
CVS thought it was ok to refill with the generic form…Citalapram, ignoring the doctors order that it Must be Celexa!!!
After calling them and questioning why they did this, I was put on hold for quite a while, then told that they will have to order it and it might come in on Monday.
Time to switch locations. This is Totally Unacceptable that they tried to do that.
Why not just order what the prescription said?
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April 2024 by Anna Doll-Storey
Pharmacy personnel is extremely rude that roots from the actual pharmacist. As truck drivers, we utilize this service all over the country and have never experienced such extreme resistance to refill a prescription. First, they tried to tell me they did not have the product. Fortunately, I was able to counter act this lie due to another pharmacist sending us to this location. Then the actual pharmacist informed me she would not fill the amount and it was her choice to determine the amount when I questioned why others have no issues.
Both women are extremely rude and emphasize this with dirty looks, including eye rolls. Extremely unprofessional.
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February 2024 by Valerie-joy Laurel Bassett
More professional staff at this location are a necessity. The few I have interacted with are overly friendly and obnoxious with some customers and then argumentive and distant with myself. Instead of attempting to find a solution to my simple concern and easily fixable mistake, two of the three staff members acted accusatory and insisted that I didn't know what I was talking about then seemed reluctant to help me resolve it any further.
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February 2024 by Dima Alghazzy
Been going to this pharmacy for the last month. Every time I go there, staff and pharmacist are too busy to bother. They cut me off when I was saying that I'm picking up, told me they were "busy filling a prescription and you drove away too fast" from the drive thru window after I had stood there for a solid five minutes watching them mill about inside, and if you call, you'll be on hold forever for someone to even pick up. Thought they were having a bad day the first couple of times, but it looks like everyday is a bad day there. Stay away from this place.
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January 2024 by Richard H.
I got to the pharmacy right at 1:30 today. As I was standing there, they started to pull down the security fence and I was told to come back because it was lunch time. I am sorry, that to me is really poor. I had to pick up one prescription which would have taken about 90seconds. It is bad enough that the store is kind of dumpy anyway, but I would not treat a customer like that. Rick H
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January 2024 by Noor N.
Do NOT buy anything from this CVS. They do not care about their customers. They were part of the Wisconsin gift card scam where people cut or scratch off the part of the gift card that has the code used for online purchases. After doing this, they re-seal the pouch, returning it to the store shelf. The barcode on the bottom, which is visible from a closed pouch, goes back into the store so it can be activated. Once back in the store, a shopper would grab the re-sealed pouch, buy the gift card, and activate the code that the scammer now has the number for. the scammer can use that scratch-off code to make purchases without needing the whole gift card. 7 of 8 the gift cards purchased here for the holidays were part of the scam. When we went to the store to resolve this we were told "this is a statewide scam, everyone knows about it, we can't do anything, you have to call Visa." Management is useless at this store. Since you knew this was a statewide scam, why didn't you move the cards behind the cashiers? You left them out, providing easy access to scammers and leaving your customers vulnerable with no recourse. You made no attempts to help. No attempt to prevent this "known scam." Instead you ended up facilitating these scammers and provided no notice or help to your customers. Horrible and will never receive another cent from me.
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December 2023 by C H
I walked into the store and the cashier gave me a hard look. I walked up to the counter and greet her and she did not respond. I said hello again with a smile and she mumbled a greeting. She came across as dismissive and rude.
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December 2023 by sanju sudan
Just pick up my prescription, the lady at counter was very friendly… all 3 stars for her. I requested to go over instructions and the pharmacist was least interested and didn’t entertain at all, just passed the message to read instructions and follow from letter received from doctor without even confirming if I received any.
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September 2023 by michele moericke
horrible customer service .
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August 2023 by sean bresnahan
Problems with prescriptions on a Sunday morning. Was handled professionally and above the call of duty. Thank you again!
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August 2023 by A.F. I.
I don’t usually go to this CVS - it was just the closest one to me after a dental surgery. They shorted me like 10 pills out of what was supposed to be 40, so I had to go back (and I live 45 min away). They didn’t apologize for that. Worst of all, one of the pills has chunks of food or something stuck to it along with a couple tiny fibers or hairs. I avoided taking that pill obviously, but who knows where the rest were. I got a nasty cold a couple days after I started taking them - may very well be from dirty, germy pills because I didn’t go anywhere else.
