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November 2023 by emily Marth
Slowest bank I have ever been too.
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September 2023 by Vennita Hensley
Chase alerted me, someone made false charges on my acct. Had No way to use ATM. But showed ID, and filled out slip. Had NO PROBLEM
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June 2023 by James Woodke
Always friendly staff! Helpful and a pleasure to see!
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June 2023 by Lo Me
Annoyed. Just went to this branch to take out $900. Provided teller my ID and debit card. Apparently I don’t look like I could possibly have $900 and a text was sent to me asking if it was really me withdrawing the money. Normally I have a great experience at this branch, but im disappointed today. The teller hid and sent her manager to ask if I got a notification. Only then was I given my money.
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December 2022 by Vernon Voss
I earlier gave a bad review and found out the inconvenience was me writing a check from the wrong checking account. I apologize.
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December 2022 by Dale Miller
Very upset with customer service that was given as fraud was actively happening with our debit cards as we were in the branch. Employee was less than helpful and was reluctant to freeze cards/close accounts because they technically close at 5:00. Chase fraud assistance was even less helpful and will be pulling all funds out of accounts and moving to another bank. Customer service that I received at the Antioch location was much better and was sorry that she could not help reopen the claim and escalate things for me. She was willing to look at all of the proof that I had and also questioned the claims department as to how they could have arrived to their decision. If Chase uses a 3rd party claim/insurance company for these matters, they truly should look for a new vendor because no investigation was done. When speaking to the agent over the phone late Thursday night I was scolded when trying to explain the situation and she only wanted a yes or no answer out of me. I am currently reaching out to local news stations as well as opening a police report with Kenosha County! Beware of Digital Wallet Fraud and I would certainly not give Chase any of your business if this is how they handle this situation. I also wonder why they have cameras at each ATM if they are unable to access the photos without being subpoenaed to provide them. Certainly isn't protecting me or my money!!! Or yours for that matter!!!!
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July 2022 by Larry Gempp Jr
Been trying to call my local branch and it's all automated now. Guess they don't want to talk to customers anymore. Time to move on.
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April 2022 by Karen Jones
Always friendly, yet professional. Thanks!
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July 2021 by debi nutting
The ATM malfunctioned and ate our debit card 330am 7/14/21. Called bank 9am same day for assistance as we were at work. The customer service person says, Can't help you, download Chase app and report card missing. This ATM is right outside the bank! I asked further questions due to concerns with loss, she Just repeated herself, download the Chase app.Wells Fargo is far more customer friendly!!
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October 2020 by Natalie A.
Great bank! Spacious parking, convenient location, and extremely friendly associates. Thanks to them for offering great customer service!
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September 2020 by Yvonne Besyk
My son in-law closed his Chase accounts due to excessive fees. It was hard to navigate rules to avoid fees. His choice was also influenced by Chase's record of funding the fossil-fuel industry, and in that way contributing to climate change.
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December 2019 by Mike Wilson
Slowest operating bank ive ever been too.
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October 2019 by Jamie Wade
I always get great service and sweet smiling faces every time I come to this location. These ladies always remember me too.
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July 2019 by Sunny D.
Brendan has been awesome. The accounts have been opened and we were up and running super fast. Branch staff was on the ball, very knowledgeable, and fast.
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May 2019 by Nancy Retana
I had such a positive experience today that I'm actually writing a review. The tellers are always welcoming and very nice. The bankers were extremely helpful and took the time to explain everything to me thoroughly. I really enjoy my local Chase Bank branch!
