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August 2024 by Olga Ogurtsova
Abbey is the most amazing customer service person I have ever met. Please give her a raise.
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July 2024 by Dawn
Can't get better internet and phone service spectrum one the name says it all.
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July 2024 by Kathy Baumann
Super expensive!! We are seniors and only have basic cable and internet. Price keeps climbing up! Can Not afford expensive Spectrum charges! I called Spectrum and representative would not work with me! We have been long time customers! We have no choice but to shop for a new provider!
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July 2024 by Anita Christenson
If I could give zero stars I would. Worse cable and internet company ever. They raise prices with no explanation, they are constantly out and no discount, lagging internet. Dropping them, Stay clear. They will not work with anyone even when it's on their end. They tack on charges also other companies don't have and blame it on the state.
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July 2024 by Charmel Jacobs
Pleasant, patient, helpful - Thanks to Larry for helping me get my service switched to Spectrum with no hard-sell sales pitch.
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July 2024 by Steven Christensen
I’ve been paying for a land-line forever/decided today to stop that-no waiting-spoke to a Spectrum rep, Abbey here in Beloit who was very polite and knowledgeable-eager to help me out…also gave me a loyalty discount for 1 yr…everything together will save me almost $600 a year…very nice…well done and THANKS!
Steve
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June 2024 by Renae Wald
They are very friendly and helpful. And the store is always clean. I feel they go above and beyond to help you.
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June 2024 by Nate
They will go out of their way to ensure the worst possible customer service
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June 2024 by Damion Colson
All Spectrum cable, internet, phone, and customer service are lier! Aint honest & very disrespectful
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June 2024 by The Riot
I went in to shut off my service after the holiday weekend and being told how I could be saved and deals to not cancel by every rep on the phone and in store. I'm going through another company at half the cost and same exact speeds.
A few things in highly disappointed in, only had the service for a month. 6 times Internet went off. Red light on the box. Multiple resets to fix. Just terrible quality of service in my experience unfortunately.
The second thing is I was told my service billing date was on the 14th of every month. So I cut off service before my due date. I guess my due date is the second of each month. So I didn't use service at all, was 5 days late on service and they want the entire month paid for in full or they send it to collections.
Terrible terrible customer service, terrible company. Id recommend anyone but spectrum!
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May 2024 by Carl Preston
Fast customer service, best pricing
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April 2024 by Ken Hale
Was canceling service. Didn't try to sell me anything. They were quick, polite, and courteous. That's says something.
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April 2024 by Robert Anderson
Unique. You walk in and scan a qr code. They send you a text and you wait until till your phone chimes, when it's your turn.
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April 2024 by Mark Patterson
I finally cut the cable cord. So maybe 5 stars should have been selected. Now I have T-moblie 5g internet and it works splendidly.
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March 2024 by Terri Smith
The lady at the counter helped me immensely! My phone was acting up and it took her only one minute to fix and teach me how to do it next time
