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July 2025 by Steven Thibault
Charter sucks every dam day Internet goes out like two or three times getting sick of it gave us a new modem and rewired and still goes out do you workers even know what you're doing dam
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June 2025 by Jordon
Previous homeowners used spectrum and cancelled their service 3-4 years ago. Somehow Im STILL getting reps at my door trying to get the previous homeowners to get spectrum back even after Ive removed this . When the rep finds out they no longer live here they try selling their crap service to me. This turns into an ordeal of bickering with some idiot who tries to tell me that internet through a coaxial cable is better than my fiber line. What an absolute joke.
Even if I try to explain to them that I used spectrum before and it was nothing but outages, throttling and constant price hikes it gets nowhere. The rep may or may not cut you off mid sentence and immediately dismiss everything youve said, I find they do more often than not.
All in all, Im sick to death of this garbage company, their trash service and their worthless employees.
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June 2025 by Amber Shaffner
Wow when I went up to the counter to return product. The girl stopped our interaction to talk to another team member about some bag of donuts that was found on her? Then went on to say that’s why she hates working here. Then ok maybe it’s their policy but she made me open the box and take out the equipment. Then when I asked if she could dispose of the Spectrum box she said no that I’d have to go around back to where the dumpsters are…No room in there. What a joke. Customer service really sucks these days, not even trying to be professional
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June 2025 by Art Landen
Long waiting lines. Left after a half hour and no service.
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June 2025 by Thomas Hyser
Just trying to get a service person to come and move connection, my God it's like giving up your first born, asking for my SS # over the phone won't happen, can't speak to someone you can understand, already paying our of the hind end for it. We've had it with spectrum
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May 2025 by Nicole Logterman
Internet goes out every day multiple.time a day.
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May 2025 by matt schenden
This place deals with people and all kinds of problems.I was there and noticed the employees were friendly,helpful.and good at their job. I had a good experience when I went to get a Mobil phone.
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August 2024 by Olga Ogurtsova
Abbey is the most amazing customer service person I have ever met. Please give her a raise.
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July 2024 by Dawn
Can't get better internet and phone service spectrum one the name says it all.
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July 2024 by Kathy Baumann
Super expensive!! We are seniors and only have basic cable and internet. Price keeps climbing up! Can Not afford expensive Spectrum charges! I called Spectrum and representative would not work with me! We have been long time customers! We have no choice but to shop for a new provider!
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July 2024 by Anita Christenson
If I could give zero stars I would. Worse cable and internet company ever. They raise prices with no explanation, they are constantly out and no discount, lagging internet. Dropping them, Stay clear. They will not work with anyone even when it's on their end. They tack on charges also other companies don't have and blame it on the state.
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July 2024 by Charmel Jacobs
Pleasant, patient, helpful - Thanks to Larry for helping me get my service switched to Spectrum with no hard-sell sales pitch.
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July 2024 by Steven Christensen
I’ve been paying for a land-line forever/decided today to stop that-no waiting-spoke to a Spectrum rep, Abbey here in Beloit who was very polite and knowledgeable-eager to help me out…also gave me a loyalty discount for 1 yr…everything together will save me almost $600 a year…very nice…well done and THANKS!
Steve
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June 2024 by Renae Wald
They are very friendly and helpful. And the store is always clean. I feel they go above and beyond to help you.
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June 2024 by Nate
They will go out of their way to ensure the worst possible customer service
