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September 2024 by Derrick Schelter
told me i needed to go to apple for a warranty issue made me drive over an hour to find out that they were supposed to cover it through the warranty with verizon never going to a non corporate store again
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April 2024 by Corey Berghammer
My bill went up twice since November so I canceled my plan. I was billed 2 months after I canceled service. Went to store to ask about bill. Told me to call CS. I said I don't have luck with CS so I came here. Rep took my phone and called them directly. Made comments about my phone volume being low. Rep didn't put it on speaker! He finally called CS on his phone while I was on hold for 20 minutes. He got a response right away. CS rep said I owed that back payment which I said was Incorrect. The VZ rep told me not to give them attitude or else I won't get anywhere. He said he was "coaching" me on what to say! I was there for almost an hour and 5 guys were working, just playing on their phones. I was there alone until another customer came in just before I left. Then the CS rep told me I had to call ANOTHER 800 number to take care of my bill due to it being past due. I already paid it in full after I canceled service! I've been fighting this since February. Jeff was condescending and rude. I will not return to that store ever again!
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April 2024 by Scott Miller
Great help. Thx Cameron
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March 2024 by Peters Family
Always have terrible customer service at this location. Always 20+ min wait, staff always seem rude
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January 2024 by Tanya Zasada
Scott is THE BEST!!! ? Great customer service, friendly and very knowledgeable. I wouldnt go anywhere else!
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January 2024 by Diane Worthington
Scotty from beaver dam store was the best service I've ever had with Verizon. He's the best! Definitely coming back here he took care of all my questions. Proud to be a member of Verizon. Will also refer people here because of his customer service.
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January 2024 by Denise Hofmeister
The process went smoothly with Scotty and we would definitely be back for his expertise with our phones.
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January 2024 by Kendall Bollerud
Cameron was amazing! Great customer service from him and extremely knowledgeable and helpful.
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December 2023 by Alex Mcgowan
Hooked me up with what I needed at a decent pace... go verizon!
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December 2023 by Sarah Uhing
I owe the guys at this store. Last summer they helped me get my phone replaced when I was having a battery issue. Then this Thanksgiving I drove over my phone. I know crushed in more than one way...but Dean spent a LOT of his time on Black Friday of all horrible times to have to shop for a new phone, helping me get the best replacement option. He was very patient with all my questions. I even ended up getting a black Friday deal which I never would have without his help. I highly recommend this store. I have always had top notch service with every one there.
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December 2023 by Patty Knoll
Went to a Verizon to update my phone. The associate I dealt with was Cameron. He was very professional. Took the time to answer all my questions. Very personable. His knowledge of the product was amazing. Will definitely come back to this business.
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December 2023 by Amanda Arndt
I came in to upgrade mine and my husbands phones and talk about possibly purchasing phpnes for our daughters. Cameron in Beaver Dam was awesome to work with!! He answered all of my questions and helped to get me and my family the best deal! Thank you Cameron!
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November 2023 by Jonathan Dean
Dean did a great job handling all our phone situations today. He went the extra mile to provide excellent customer service during our visit. Mack was very entertaining, and the rest of the crew was also very knowledgeable, helpful, and friendly. Thank you so much.
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November 2023 by Ben Schmid
It’s comforting to find a cellular store that doesn’t feel like a used car dealership. We worked with Dean and he went above and beyond to make sure my wife and I had the right plan for us. It’s nice to have someone who genuinely cares and understands your needs.
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November 2023 by Ember Mlsna
Cameron was awesome - helped me fix a problem I’ve had for a year and others couldn’t ever solve the problem!! Thanks for taking the time to help me Cameron!!
