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October 2023 by Joan Beck
Our salesman John Mueller was great. He expedited delivery knowing we had no back up refrigerator.Mark and Kevin our installers were efficient and professional. The overall experience was great.
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October 2023 by Erich Zellmer
Purchased a dishwasher and the install. Tom K. did a very efficient install. He explained the product clearly and spent time going through all the various features and cycles of the dishwasher.
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October 2023 by Megan Wesle
We always have had great experience with Silica since moving here. Today, Tom K installed a new dishwasher and was so kind. Explained everything perfectly and was so professional. Can’t say enough good things!
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October 2023 by Pam Leistico
We were pleased Silica was able to order a dishwasher to match our existing appliances. Tom did a a great job installing. He was friendly, neat, and went above and beyond. He did a great job explaining the appliance operation, tips etc. Best install we ever had.
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September 2023 by ronald fetzer
We needed to purchase a new dishwasher and the sales staff was very helpful and informative. We selected a unit and had it scheduled for installation. Tom K. came to install it on the day and time that he had indicated. He removed the old unit and installed the new one very efficiently. He was extremely pleasant and answered all questions thoroughly. We are extremely satisfied with the unit and the people
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September 2023 by John Brazil
Purchased another appliance from Silica and as always great experience from start to finish. Jonathan helped us with dishwasher selection and Tom installed. Both Jonathan and Tom were great to work with. Would highly recommend
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August 2023 by Kristin Nemecek
We had a great experience from start to finish! John (sales) was super helping finding us a dishwasher that matched our other appliances. We were offered delivery and Sam L & Josh showed up right on time! They removed the old dishwasher and installed the new in under 30 minutes! We would highly recommend the team at Silica!
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August 2023 by Laura Welch
Pleased with salesman/owner.Delivery was early in a.m. so I could get on with my day. The deliverymen (Mark and Sam) were friendly, efficient and seemed very competent. They answered any questions I had about the appliances I'd bought.
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August 2023 by Jessica Eiche
John was very knowledgeable about all of the appliances he talked to us about. He was also very helpful in finding a washer and dryer that could be delivered quickly. He also helped us do some research in finding a new range and refrigerator that our daughter, who uses a wheelchair, would be able to use comfortably.
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July 2023 by Joshua Hook
Their Customer Service and repair team is lacking! They installed a dishwasher incorrectly! Burned out parts, a major leak and clogged drain were all the results from bad installation and multiple repair calls! The first 3 repairs we called them on was because their technician reinstalled the faulty manufacture part backwards which resulted in us wasting a lot of money on Dish Dry and the part burning up! Even after the 'repair,' we ended up with a severe leak causing damage to the floor. I do not recommend using their service. If you have the extended warranty, it is a lie. I would document everything for all repairs and take pictures as Technicians are working to prove who is responsible for the repairs. Because of the improper installation, the dishwasher used more soap and jet dry than designed. Now I am getting billed from 2 repairs ago and being charged for something that should have been part of the 5 year extended warranty! Our warranty apparently exceeded the cash limit, yet each repair was because of their poor-quality merchandise or their repair technicians not fixing things properly! They talk a good game but are severely lacking in quality items and repairs! Please go somewhere else for your home appliance needs!!!
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July 2023 by Fandom Dumster Fire
Had a dishwasher delivered by Tom K, and he did a great job, very informative and kind! Got the job done quickly, did an exceptional job, cleaned up after himself, showed us how to use the new dishwasher and the gave us tips on making it the most efficient. Highly satisfied, and couldn't ask for better service!
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July 2023 by Paula Benson
Bryan S had to replace the wash pump on our GE dishwasher that we purchased at Silica last November. It was noisy while washing. He diagnosed the issue, ordered the new pump at a previous visit. He is friendly, courteous and knowledgeable. We give him 5 stars.
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June 2023 by Chuck Dwyer
Always happy with Silica, the only place I have bought major appliances for many years. Great selection and prices that can compete with the big box stores. The service is outstanding and quick. Delivery people are friendly and professional, and go out of their way to make sure the customer is satisfied. Sales staff is great! I would not hesitate to recommend Silica to my friends
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May 2023 by Tammy Hintz
Sam L. & Cole were my delivery guys from Silica on the delivery of my wash machine. They were Extremely nice, professional and did an amazing job with my delivery and set up. Thanks Silica for sending Sam L. & Cole. I would request them for another delivery! Thanks for the great job they did. Please let them know they did a great job! I would appreciate it, if you would personally let them know what a great job they did!!! Thanks Again! ?
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May 2023 by Thomas Bradshaw
The whole experience was amazing. I needed a replacement dishwasher, so I visited the local Silica store in Beaver Dam, WI. The salesperson, Lora, listened to my needs and actually suggested a model less expensive than the one I was considering. Delivery & installation were quick. The installers, Josh & Sam, were very courteous and completely answered all of my questions before leaving. I highly recommend Silica over the big box stores for your appliance needs.
