-
August 2023 by J_biscuit
My order somehow glitched out and the parts I ordered did not get sent to the store. When I called and asked the next day because the status was not updating and I wasn’t receiving and email stating it’s ready they realized their was a problem and re ordered it saying it will arrive tomorrow morning. Before I called I got an email confirmation of the order but it would not show up on my account. Tried chatting with someone on the website and without even trying they said right away they can’t help me with my order. Placed a second order for some other parts and at this point I don’t trust the order status or email confirmation that its ready to pick up so called the store the next day to ask if it arrived and they said yes. I did not yet get an email for either order that it was ready to pick up. It was only after I had already picked it up that I got an email saying it’s ready. On top of all that when I get to the store I go up to the counter to the guy who calls me which I could not get his name because he was not wearing a name tag like the others who’s tags I could see on their shirt. He was overweight is how I can describe him I guess. I go up and tell him I have some parts to pick up and he looks at me with such a look of disrespect and gives me the evil eye stare which I have no idea why and is acting and looking at me as if no one has ever come in and said they were there to pick up some parts. Just hostility right away for no reason. I was never rude on the phone when I called them. I did nothing to be given such a look. I’m just an innocent guy coming in who’s excited to pick up his parts so he can fix his car. I’ll try to avoid this place as much as possible after all this hassle. Also I signed up for texts from Napa and never received a single text about my orders. Confirmation nor order ready to pick up texts.
-
July 2023 by Stephenie Trudell
Great place for my auto needs. Nice knowledgeable works.
-
April 2023 by Tony Voigt
A well stocked store. They have more tractor and sprayer parts than Fleet Farm or TSC. The staff is friendly and knowledgeable, especially Kelly.
-
April 2023 by Dan Guderian
Great staff got me what I needed and back in the road
-
April 2023 by Sarah Zickert
Nicest guys and so freaking helpful.
-
March 2023 by Bruce S.
Fred goes above and beyond good service
-
March 2023 by Bruce Siewert
Fred goes above and beyond good service
-
January 2023 by Michael Comella
Great customer service, with their help I was able to get in and out real quick. Thanks guys!
-
January 2023 by Allie Curro
Use these guys all the time for my day to day maintainance parts and fluids. Came in the other day, and didn't know what size wiper blades I needed. They got me taken care of right away.
-
December 2022 by Allie H
Use these guys all the time for my day to day maintaince parts and fluids. Came in the other day, and didn't know what size wiper blades I needed. They got me taken care of right away.
-
December 2022 by Jim Strysick
I like Napa. Good friendly people. Fred is the goat!
-
November 2022 by Randy Thorman
What I like about NAPA they always have what I need.The guys working are friendly , courteous and know what I'm talking about.
-
July 2022 by Earl Pamperin
Always helpful .
-
October 2021 by Debbie Lemaire
They don't go out of their way to help inside or if needing assistance with your vehicle.
-
September 2021 by John Sharkey
I get all my filters here. Great people, great store.
