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February 2024 by Angela Zahn
Intially they were amazing but the amount of times internet has gone out of service in end of 2023 and 2024 is ridiculous, especially when there is zero communication via social or web with their customers. Customer service is outsourced and consistently is unable to resolve.
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January 2024 by Gerald Garrity
The internet has been dependable, and while not up the quality and speed you'd expect in a more densely populated location, it's as good as you'd expect up in rural Door County.
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December 2023 by Michelle Snover
Door County Broadband has been excellent Internet service! Any time they have an update or outages we receive messages and within a short time letting us know the status of recovery time
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December 2023 by lisa lopez
For the most part, it's very reliable. If there's an outage they are quick to fix and also make you are aware.
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December 2023 by Richard Olson
Very happy with service and reliability. Customer is also very helpful when I have a problem. Would recommend them to anyone.
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May 2023 by Cathy Eckers
Just. painfully. slow! So frustrating! I can't believe it is even possible to be as slow as it is and pay as much as we do. When I can't look up something, I turn off the WiFi because my phone speed is way faster. We tried to watch the Brewer game the other night and the signal was so bad, we couldn't even read the game score! When I do their Speedtest, it says it is three times faster than what the Google speed test says it is.
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February 2023 by Karen Shumway
Many outages make this unreliable and impossible to depend on for work. Speeds often very slow even with the gold package. Would upgrade but why pay more when there are so many outages? Very frustrating.
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July 2022 by Jim Robinson
I really appreciated the communication from them. From the time I applied for service, through the installation and answering questions after installation they were excellent. I am old fashioned and prefer to talk to someone but these days that's getting pretty rare but DCB's system of texts and e-mails worked great. I always knew what was going on and received prompt replies and information.
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May 2022 by Judith Nelson
Always on time. AlwYs send reports of paid bills. WITH a thank you!!! Great service and great customer service!!!
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April 2022 by Tree Schmelzer
The service has gone downhill.. can't get anyone live on the phone when you call the main number and then the tech support was pretty useless to just get some basic info! Spent much time on hold... need to improve customer service dramatically!!
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April 2022 by Jeff Minton
Service is so slow, most of the time it doesn't work! Offered me a $6 discount because they said they needed to install new equipment. Two month's later still waiting! They switched me to a slower plan for the $6 credit. The bottom line is if you have any other choice for internet Take It! I now have Starlink internet and it works great! Super fast!
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April 2022 by Scott K.
Internet connection is spotty and very slow speed. You will be better off with DSL or Satellite and have more consistency
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March 2022 by Tom Chandler
DCB has been very responsive to service requests, and the internet service has been greatly superior to any other options I have tried. Definitely recommend to users on the lakeshore.
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January 2022 by laura menefee
Like many reviewers, I’ve had problems throughout with DC Broadband: ridiculous installation charges; incorrect installation they then instructed me to fix myself; poor signal where I live; outrageous charges for archaically slow speed ($60/mo); and now they want to charge me $75 to fix the “radio” which has come “out of alignment.” I didn’t install it, it’s not my fault it’s “out of alignment.”If you have another option, take it. As soon as I find one, I will. Communities need to enter the modern age and provide their own internet services to residents. Internet Service-for-Profit is unproductive, not conducive to an informed, engaged society, and discriminatory.Update One Year Later:Yet another problem with customer service has developed, as they want to move their radio and insist I remove three mature trees.Don’t bother sending in a letter of complaint to the owners, Kevin and Pam Voss: Apparently, “Becky” opens mail addressed to them, and replies for them, with an unsigned “reiteration” of her previous contention. There seems to be no productive means of addressing, or resolving, customer complaints at this company, as Becky says the owners “spend little time at the office.”So now they have offsite owners (who don’t care you’re having an issue while they’re partying in the Bahamas) and offsite “tech support” who can’t do anything: go ahead and press “option 4” at their number. You will hear via recorded message that your call will be referred back to the office. Which doesn’t open until 9, so any “network outages” that happen before then, oh, well!Too bad. Started out as a nice company with excellent support and service until they got greedy. Find alternatives, which are quickly becoming available.Update: the poor signal I’d been complaining of FOR YEARS turned out to have been a faulty cable, “broken at the roof line,” the technician said. No “wildlife,” no “weather event.” Faulty equipment. For which they kept trying to coerce me into believing I would have to pay.Over five years they never once came out to check the condition of their equipment.Any apology? Any credit for the slow, weak signal over two years? No. None. Nothing. Just a lot of arguing and threats and misinformation. And they charged me $25 for a “ground box.” And it took them 4 visits, over seven days and two techs to fix. I was out of service for a week, partly because one tech they sent out didn’t want to go on the roof. There was no ice or snow on the low, porch roof he didn’t want to access.
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December 2021 by Nick Cihlar
Door Co. Broadband has increased the speed of service for my living area!! How nice of them! They are an excellent group of people in my view. I think their fees are reasonable. You're welcome, friend!
