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February 2024 by Susan Christmas
I wanted to order a Felt bike online and found they had the best price. I had some questions first so I reached out via their Facebook page and they were absolutely wonderful to deal with and had exceptional customer service. I received my bike via UPS today and I could not be happier. Thank you so much!
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February 2024 by Mark Jeffers
I would give my shopping experience 10 stars if available.Both Kory and Alex especially were outstanding associates. Extremely knowledgeable, over the top service, far exceeded my expectations.They were very patient with me and answered all of many questions with kindness and a smile, even though I arrived only 30 minutes before closing time.I AM IMPRESSED WITH THIS BUSINESS!!!
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February 2024 by Brian Frerks
Great products and top of the line customer service!
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January 2024 by Benjamin DeBoer
Fantastic personalized assessment of needs, and provided solid recommendations for my daughter’s latest bike.They held the bike from September until just before Christmas, and put a beautiful bow on it.Being going for theirs, and can’t imagine going anywhere else.
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January 2024 by lex 8396
Very knowledgeable and friendly staff. Zero sales pressure. Great selection and service.
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January 2024 by Chad and Carey Martin
If I could do more stars I would!These guys took Customer Service to a whole new level.From a couple of weeks ago when I started this journey to explore purchasing a fat tire bike, to finally deciding to make the purchase... just 4 days before I needed it to give as a gift to my husband. The entire team at Wheel & Sprocket pulled out a freaking Christmas Miracle to make it happen. It was like a scene in Santa's workshop...phone calls were made, delivery & pick up points were charted, all so I could get the bike in time for Christmas! I am beyond thankful for the team pulling together to make this happen!You guys FREAKING Rock! Love, the Kringle Lady ?
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January 2024 by Linda Nett-Duesterhoeft
Staff is always ready to help us having a satisfying biking experience.
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December 2023 by g snudden
Great selection and staff. Was trying to find a new bike for my teenage son and found a great one.
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November 2023 by John MRDJENOVICH
The Wheel & Sprocket Appleton,Wi. store is with no doubt is The Best Awesome Bike Store that has not only quality products for sale,but all the employees are knowledgeable & very friendly.They always make sure I'm a Happy Camper with all my bicycle needs!.I have been going to the store for years now & never will turn back!.
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November 2023 by tim mulloy
Always good service and a friendly atmosphere.
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September 2023 by Erin Doepker
Everyone was welcoming, kind, and helpful. We interacted with multiple employees and every one of them was patient, informative and they all shared the goal of getting us on a bike and getting us active. We loved our experience!
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August 2023 by Giovanni Canales
Everyone who helped us out with our new bike and service on my bike were awesome, I appreciate good customer service and this place is the best I have experienced.
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July 2023 by Mark Luebke
During the last 10 years I have ridden over 27,000 miles on my Trek Domane. During that time I have needed some tuneups, a wheel rebuild, and some other repairs. Wheel and Sprocket Appleton has always come through for me.
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July 2023 by Hillary Johnson
Loren was so helpful in finding bikes appropriately sized for kids. Once we found the right size, he went above and beyond to find the kids' requested bike colors. He had them assembled and ready for pick up within a day. We will definitely go back to Wheel and Sprocket for future bikes.
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July 2023 by Cindy Andrews
I can’t say enough about the customer service I received from Wheel & Sprocket. They and Hannah exceeded my expectations with a solution to an issue I had with a bike I bought last year. They stood behind it 100% and fit me with a smaller bike!Now I’m back on the road again when I thought I’d have to give it upI’m an happy customer and will forever sing their praises.
