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March 2024 by kati vasa
Very good
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March 2024 by Dakota Vasa
Very good experience and very helpful when buying a house
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March 2024 by Abby Stone
Working with Pam and Angie made the whole home-buying process such a seamless experience (especially as a first time home buyer), couldn't have chosen a better mortgage group, thank you!!
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March 2024 by Tatiana Sotka
Lance and his team were super helpful from start to finish with the whole house buying process. Lance was also great at keeping us up to date and making sure we knew what was going on. I would highly recommend him and his team for helping anyone buy a house.
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March 2024 by Frank Ramirez
Lance and the Waterstone group were so helpful throughout the whole process. Thank you.
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March 2024 by Randy Meunier
Jason from Waterstone Mortgage was excellent! This was our second house we purchased with Jason. He helped guide us every step of the way, made lists, made deadlines, gave updates, and was very clear with all instructions. He's very knowledgeable, eager to help, knows a lot about the VA, has the best attitude, and truly cares about your happiness!
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January 2024 by Cory albrecht
Jason is top notch when it comes to mortgage lenders. He was very professional during the lending process of our new home. He was patient for 2 years with us until we found the home we wanted. Jason would reach out/return calls at any tim (even when he was on vacation). We will highly recommend Jason and WaterStone Mortgage for mortgage lending.
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January 2024 by Abby Flitter
If you are going to buy a house (especially first time homebuyer) go with Pam at Waterstone. She is patient and worked with us so we could get approved. Then when the mortgage was finally in motion, Pam and her crew are quick and efficient.
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January 2024 by Wes Mertz
Our situation involved communications state to state, as our current address is about 1500 miles from the home we are purchasing. Pamela and her team have been on top of things, but at times, the communications have been very confusing. Far too many emails have come through without putting progress, and requirements into an order laymen can follow. I had suggested to one of her team members that the process of completing the loan be broken down into descriptive steps, which consider the clients lack of knowledge of their procedures.I understand there are a multitude of legal requirements that must be followed, but it could be followed much easier if it was presented without the legal mumbo jumbo. Put everything into an easily understood, numbered order, which directs us to the requirements for closing. There seems to be an assumption that we , the buyers, are completely familiar with their procedures!I honestly believe that Pamela and her team have tried their best, but have not fully considered the abilities of elders in these forms of communication.!Unfortunately, there was a major hiccup in the process, but Pamela and her team navigated through the issues. The original Title company experienced an online blip threatening to delay the closing, Another Major title company stepped in, while Pam kept me up to date. Our closing came together on time, and we are now proud owners of a beautiful home in Wisconsin!Pam, our thanks go out to you, your team, and all others who brought this to a happy ending,Steven and Katherine
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January 2024 by Katie Conner
I found Waterstone through my realtor. She mentioned Pam would be great to work with since I was a first time home buyer and may have lots of questions. Pam did not disappoint. Pam and Katie from Waterstone answered any and all questions and never made me feel bad for asking. They responded in a very timely manner and Pam even called a couple times on the weekends to help me breakdown numbers and options. I was grateful to find Waterstone Mortgage. They made me feel as if I was their only client and was personally working for my success. I would highly recommend. Pam walked me through my closing giving me weekly status updates and helped a stressful but exciting life event go as smoothly as possible.
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January 2024 by Ben Stone
Pam was very helpful, and happy to help with setting up my mortgage and answering every question I had
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December 2023 by Katherine Mertz
Pamela keeps us informed and does a great job.
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December 2023 by Ana Cortes-Hernandez
Jeff and the team are amazing! They made my process feel so easy and made sure I knew I was in the right hands! They answered every single question I had! 100% recommend Jeff and their team!
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November 2023 by Jenny Yang
Jeff and his team were amazing! As first time home buyers we had a lot of questions about the whole process and the current market! Jeff and his team were easy to work with, patient and responded quickly to our questions. You can tell they are compassionate about helping their clients and worked diligently. We were able to close on our home a couple of days earlier than the planned date!
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November 2023 by Yeng Thao
The Waterstone team is absolutely awesome! They made it super smooth and easy. Jeff even showed up to close the title with us just in case we had any last questions that we weren’t sure about.