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July 2024 by Coty Van Lannen
Ryan and the team are great!!!
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June 2024 by Penny VandeVoort
I will never go to this store again. Manager is a joke and dishonest just for one reason. Hmm charge $30 to transfer/set up new phone, glad I didn’t fall for that sales pitch.. When others don’t charge anything?!?! Never asked what type of screen protector I wanted. Slapped one in and a week later it’s all cracked. Went in for refund, nope can’t do that! NEXT, is the fiasco the manager created with my plan/billing. I went in for new phone and paying for it. NOT anything about changing my plan?!?!
She kept saying, not sure what I did but now your bill is less, really?! What did you switch?! I could continue but I’m not going to.
VERIZON needs to look at the shenanigans going on at this supposedly more than just retail store.
I’ve turned to one of the retail Verizon stores that aren’t supposed to have as knowledgeable employees working there!!!
What false advertising that is on Verizon’s part!!
Don’t shop at the one on Calumet street, Appleton, WI
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June 2024 by Moore Mitch
They are so lazy at the store you’re better off just calling in. They do way more on the phone for you then they do at the store
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May 2024 by Kevin Norder
Worst phone company nothing but problems
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May 2024 by Brenda Willems
I want to say what great service I got from Ryan and Blaine. Blaine helped us out when we got new phones with a couple of different lines. I had another personal issue and Ryan helped me out and guided me through the process on what I needed to do. Those 2 are the best.
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April 2024 by lee Drez
Best in-store customer service
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April 2024 by Theresa Miller
Took a while to get help because it was really busy. We understood that and didn't mind waiting once we were acknowledged. But no one said anything to us. We had to stop someone to ask for assistance after about 15 min. Unfortunately, we couldn't switch over to Verizon due to them not servicing our area. Excellent customer service skills once it was our turn.
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April 2024 by Ginny Freeman
Tyler and Alex were friendly & helpful while upgrading my phone! I would Highly recommend!
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March 2024 by Isaiah Quintana
Great customer service
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January 2024 by Scott
Went to see about a change in plans. Got mixed signals from the rep and so called manager. Completely different story from what I was told when I called Verizon customer service. Will never go to the store on Calumet again. Very disappointing.
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November 2023 by Nicole Hill
GO TO THE ONE BY THE MALL!! Do yourself a favor and just don’t go here! Dropped Verizon within a week. Mainly due to this store telling me I was going to get certain promotions and credits on my bill that I didn’t. They were going to match online pricing. The manager was the only one that could apply these credits on my bill. While I was finishing setting up my account, he left for the day. I was told from the guy helping me that he would get it taken care of and would get back to me. Nothing. Went back to the store 3 days later and the manager acted like he had no idea what I was talking about! Went to Verizon over by the mall. Great customer experience there with little to no wait time! They tried their best to resolve the issue, but between the other store and bad cell service I was done. If you really want to get Verizon, go to the one by the mall. They are great!
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November 2023 by Joshua Tucker
Excellent customer service!!!
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October 2023 by Brian Mcglone
Worse than the DMV when it comes to waiting. I had one person ahead of me and still waited for an hour for any help.
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September 2023 by Brett Martin
I've had mixed experiences with this location. The last time I visited I had basic questions about the new model of the iPhone, being nonchalant the sales person casually started ringing me up for this $1200 model without even consulting if I'd want to buy it. The previous iPhone purchase I did through here, they were hesitant to show me other iPhone colors as it would have taken an extra step. It's been shown to me over several visits that the selling process is tailored to the commission rather than the customer experience and quality assurance.When I've needed customer service it has been typically helpful. They've been receptive to technical plan problems and data issues. For newer buyers I would head buying from this location. Visit the Verizon located on 653 Ridgeview Drive in Appleton for much more sound and honest customer service.
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August 2023 by Peter Lorenzi
Easy to pick up — and then set up first wireless internet ‘cube.’ So inexpensive we ordered a second one. Great price. Very easy to install. With only two Ethernet ports per cube, we added the second to support remote work. Responsive, friendly service on each of three visits. Thanks, Alisha.
