-
October 2024 by Tim Ullmer
My phone fell off the top of my car and was run over many times. I went to US Cellular the next morning. Megan was awesome. She hooked me up with a sweet phone. But while she was activating it, she talked with me and asked how my weekend was. It was so fun chatting with her. Megan made me feel like family while I was waiting for a new phone. It was honestly the highlight of my day. What a great experience :)
-
October 2024 by Brenna Rubel
Justin and Maegan are great! They were both very professional! I will gladly come back.
-
April 2024 by Sara Cass
I joined a family plan with another carrier after being a customer with US CELLULAR that always paid on time. When I switched, they discontinued my auto pay, then told me that I would be charged a fee to pay by phone. I was unable to pay online and was told I could pay at a store, so I wasted a trip only to be told I would still be charged the fee. I filed a complaint with the BBB, and US CELLULAR told me they would waive the final fee to resolve the complaint. When I called to pay, I was told they could not waive the fee, that I could mail the payment, but since the bill was due that day, I would be charged a late fee. Will absolutely NEVER go back to this company.
-
April 2024 by Chad Vanloo
Was always fast and polite
-
February 2024 by Kelly Beilfuss
I have been a US Cellular Customer for a long time. They are Busy, I called and left my Number and he got back 2 me before the end of the Day. I talked 2 Tyler Today the Store Manager about the upcoming S24 Ultra and he could not have done a Better Job. He Answered all my ?S and was Pleasant on the Phone. 10/10 ??
-
February 2024 by None of Your Business
To be posted shortly… But absolutely amazing!
-
November 2023 by Brandi Eichstaedt
Fernando and Deon were personable and patient while my mom and I asked questions regarding switching from android to iPhone. It was a pleasure working with them and I hope they are given the credit they deserve.
-
November 2023 by Thomas Schwartz
I needed help because I mistakenly deleted my home page on my cell phone, and I am not necessarily smarter than a 5th grader when it comes to cell phone technology. Suzi at Appleton East fixed my problem; 'got it up and running again in no time. I would NOT have been able to do what she did for me, and I would still be frustrated, so THANK YOU VERY MUCH, Suzy!!
-
June 2023 by Brandi Kunst
Fernando and Deon were personable and patient while my mom and I asked questions regarding switching from android to iPhone. It was a pleasure working with them and I hope they are given the credit they deserve.
-
March 2023 by Maitland Robinson
My husband and I went into US Cellular to get a new phone. My old phone stopped working and of course it started working the minute we get into the store, which was funny because it wasn’t turning on/off for 3 days prior. Regardless of my old phone working again, we decided to trade in for a new phone. Cooper, one of the associates, helped us right away and was very personable, understanding and informative. We were dreading the whole process of switching phones but Cooper kept the conversation going and was really nice. We were originally going to get just the phone and go to Walmart for the accessories but Cooper showed us a great financing deal for all the accessories I needed anyways without breaking the bank right away. Keep up the great work Cooper and give your puppy extra pets for us(:
-
February 2023 by amy redeker
I should have written this sooner. I am writing to.Thank Susie! She deserves special recognition. My family walked in two minutes before close on Christmas Eve because we experienced a nightmare situation at Cricket Wireless, When they couldn’t deliver, she did with a smile, and did not make us feel bad for coming in two minutes before close on Christmas Eve. Not only did she make his dream come true she was efficient, kind, knowledgeable, pleasant to work with, and a real go-getter. Thank you Susie for making my son smile!
-
February 2023 by Jason M
Horrible service on a new phone that cost a lot of money.
-
November 2022 by Jules Berglund
I went in to upgrade our phones, and had stopped at another U.S. Cellular store the day before that left me frustrated. My defenses were up and ready for an argument when I got here. But, Eric immediately put me at ease and listened to what I needed for the upgrades. He was very thorough with explaining the pricing, special offers and phone features. And, he was an absolute pleasure to work with. (We chatted about different mobile phones, old computers, and dial-up internet while he got everything set up.) I left there with my new phones and actually feeling happy! U.S. Cellular: Make sure you keep Eric around!
-
November 2022 by Edward Ezzell
Pretty quick easy and out and very informative
-
November 2022 by Mark Berg
Excellent customer service!
