-
November 2023 by ROY ROSARIO
Courteous and friendly. Explained expectations from the resultant material application and longevity of the undercoating product.The work performed is first rate. Thank you gentlemen for a job well done.
-
November 2023 by Scott Reynolds
I've been bringing my vehicles here for years. Matt and his team go the extra mile – sometimes literally – to make sure that our vehicles are running properly. Any problems are clearly explained, and they're willing to work with me to find a solution that both respects my budget and keeps me and my family safe. Highly recommended!
-
November 2023 by Jacob Burkert
Had to get my brakes checked and an oil change and came here due to a recommendation and was not disappointed. Staff was kind and understanding, took their time and made sure everything was done well. Matt the owner happened to be there and spent 30-45 minutes explaining different tire recommendations for the winter when he did not have to, will definitely be back with any future issues!
-
September 2023 by Trina Wenneman
This is by far the BEST place I've ever gotten my oil changed. Everyone was professional, fun and honest! Great prices. And being a woman who's not the most knowledgeable with vehicles I will definitely be bringing my car back for everything!!Service: Oil change
-
August 2023 by Thomas Kempher
I took my 2018 F-150 to Tuffys for tire rotation and brake inspection. They recommended rear brakes and wouldn't hurt to do front brakes at the same time. I gave them a go ahead with a $1000+ quote. I was pretty disappointed in results. They called a couple days later that they had problems they could not resolve. I picked up vehicle and had multiple alarms for parking break issues on the rear. Had to take to a dealer to have them replace parts that Tuffys had replaced. Luckily I was able to convince dealer to cover under extended warranty. Unlikely I would use Tuffys again. They just can't seem to find quality mechanics that know what they are doing..Services: Auto brake repair
-
August 2023 by Nicole West
How do I even begin to explain… got my brakes and rotors done in AL while on vacation. On the way home noticed by brakes squeak and break dust on my rims. Called that location they kindly found a shop near me to look at my van. Got it set up with Scott at Tuffy. Dropped it off as he said he will look at the squeak brakes . He called said my van was done. Said the prior shop in AL forgot to grease my rotors. Great , went to go get it after hours. Noticed grease on my fender .. noticed grease on my interior visor . I just let that go. But then my car is making a thumping shaking noise! Never did that before. So we took it back to Tuffy explaining that what happened it shakes now! Makes a thump noise.. they looked at it and gave me a 4200.00 estimate ! Wha… mind you never had a shake or a thump noise before. We were mind-blown so went to get other option at a different shop. Come to find out they loosened myBolts . I could have crashed with my kids in the car and paid a 4200.00 bill for no reason. New shop tightened the bolts and off I go , drives like a champ. Brakes still squeak but I’ll cut my loss with that as I’m glad to be alive.Because I was blocked from owners response I’m editing my review.We did try 3x to go to talk to u about this but at 3 different times you didn’t want to face my husband and was on “lunch”. You have a lot of “lunch breaks”You didn’t need to charge me as the other shop said if any issues they would pay for it.Lastly, didn’t touch my interior!? Where did you put my keys? Oh yes in the visor ! Inside . Interior.
-
August 2023 by Josh Hardie
My wife took our van in for an estimate on our rotors and breaks causing a wobble and these guys tried to justify $4,500 in repairs. I took it in to Auto Select and they fixed it for $1000. Maybe Tuffy thought they could use scare tactics to fool my wife? Who’s to say. ¯\_(ツ)_/¯Turns out we didn’t need to replace the suspension and slap on a $1,200 set of tires, plus replace perfectly good calipers.
-
June 2023 by Jeremy Kox
I developed a severe puncture in one of my tires, and, because I’m a volunteer fire fighter, I couldn’t wait all day to have my tire fixed. The team at Tuffy Tire was able to get me in immediately and make the repair perfectly… Sending me on my way to be prepared for my next call. I couldn’t be more satisfied with their customer service, attention to the detail, and personability. Although I’ve used another company previously, I will be shipping over all of my general maintenance and care to the team at Tuffy Tire. Thank you so much for your diligence and understanding.Service: Tires
-
June 2023 by Sara Smith
I had grinding brakes. Luckily I didn't do worse damage. I was treated very well and courteous by everyone I spoke with. They helped make my vehicle safe at a fair price. And they were quick. They knew it was my only vehicle! Great job and friendly, courteous service!Service: General repairs & maintenance
-
June 2023 by April
I had to get my headlight fixed ASAP. These guys were so great. They fit me in and were so reasonable in price. I can not say enough on how respectful and great this place was. They gave me a quote and I was able to sign papers electronically and pay for the services ahead of time.Thank you for making a stressful day less stressful.
-
June 2023 by Rikki Bergs
Ryan the service manager was amazing! Super sweet and helpful. Called like 8 places to get my oil pressure sensor replaced and everywhere I called couldn’t for a week. And was unsafe to drive my car. They got me in today and it was quick! Would definitely recommend them , and will be returning with any car needs!
-
June 2023 by Kevin Tejada
I called on Tuffy Tire in Appleton to do an unbiased pre-purchase inspection on a 2019 MB Sprinter Van and they knocked it out of the park. I watched them do the inspection from start-to-finish and they were very thorough. I had to drive back to Denver that day so they gave me a quick and dirty checklist on what needed to be addressed immediately, and what could wait till I got back to Denver. The staff was very friendly and approachable. I can't thank them enough and would highly recommend this shop to anyone in the area.Services: Vehicle Inspection
-
June 2023 by Julie Haanen
$2500 for cv's, engine and trans mounts. Had a new issue when the work was done they refused to further diagnose. Ultimately ended up having to take my car to another shop, where we determined the OEM mount I paid for, wasn't the one installed. I've since paid to replace with OEM and tuffy isn't honoring any part of their services. I'm looking for a reimbursement and have not gotten one.Services: General repairs & maintenance
-
May 2023 by Breanna Plach
I brought my car for a free brake/suspension check and was given a straightforward explanation on the issues with my vehicle. They were able to give me an extremely fair price on my repairs. They were all extremely friendly, honest and I appreciated the communication and updates on my vehicle while the repairs were made. I would recommend this business to anyone that is needing an inspection/service on their vehicle.Services: Vehicle Inspection
-
May 2023 by alexis thull
Seriously the best customer service I have had in the auto industry in a long time. They even gave us a free tire rotation as they wanted to make sure we were safe on our travels. I truly recommend bringing your vehicle here as a truly care about you and your vehicle. I have a 3500 GMC with a crew cap and 8 ft bed so I also know their shop is big enough for your vehicle. :-)Services: Vehicle Inspection
