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September 2023 by alexis thull
There's only one person ever there to help you so be ready to wait
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July 2023 by Rick Bougie
If I could give no StarsI would. Store at Fox River mall. Even though we bought phones from T-Mobile the manager basically told me to f@$k off. Not there problem. Think about that when or if you go to team-mobile to purchase a phone. They don't care about Sprint customers.
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July 2023 by Susan Lund
Very rude unwilling to help tmobile withdrew 83.00 out of my bank account without me knowing and they didn't have permission since I wasn't a customer at that time I want my money back
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November 2022 by Melanie
Fantastic service! They got me all set up with my phone and were super friendly!
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August 2022 by Tim Wyman
Very disappointed with the misleading sales. We got 2 new I-phones and the sales lady told us that we also would get 2 new Apple watches free, which we found out when we went to the corporate store on College avenue, this was not the case. There was a monthly payment for the phone and another monthly charge for the service. Go to the store on College Avenue!!!!
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June 2022 by Brian Zietlow
Jay the sales associate was fantastic.good multi tasker. Nice person be to deal with.
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February 2022 by M K
Rude and unhelpful staff. Had technical difficulties and just said call customer service instead of trying to work on a solution.
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July 2021 by Va Meng
Came to switch over and both of the employees kept telling me two different things. Both Brandon and Ethan told me two different pricing on the same phone plans. Ethan sighed at me for asking about mobile data because he couldn't explain simply that 100gb applies for all the phones on the plan. Brandon was a little more helpful but still gave me the kickback and tried to rush me to sign up. I hope this isn't the standard at all t-mobiles..
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July 2021 by jeremy schmidt
There is a sales employee by the name of Ryleigh that is one of the rudest most disrespectful employees I have ever been with she was rude and sassy the entire time and she does not deserve her job.
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June 2021 by Keegan Allen
2 hours and the guy working (ethan) had 0 clue as to what he was doing... other associate was to worry about explaining what internet is to someone else. Now phones dont work and have to waste my whole night on hold with a t mobile rep to get our new phones working. Least you could do is ensure your associates know what there doing before they head to ur sales floor
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June 2021 by Steve Torgerson
I just signed up for service today. The coverage in my area is much better than what I had but the customer service I got today left a lot to be desired. It remains to be seen if they keep the promises they made. The signup process took several hours and all I was doing was switching carriers and porting a number. Nothing unusual or out of line. The management of the Fox River Mall store did not impress me as having the skills to be an adequate manager of people. Nice guy but clearly lacking in important business and management skills. I'm not going to say nasty things about the company because I've only been with them a few hours at this point, but I will not be going back to the retail store that set it up.
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June 2021 by Marina Leon
Went in today around 5pm (5/12/21) to the T-Mobile inside Fox river mall. Customer rep who attended me was off the bat rude, he seemed annoyed at everything I was asking. Kept huffing and puffing and making gestures as I was explaining what I needed to do to change a phone line to a different account and he was rude to my friend who was also there with me. In the end I just ended up paying my phone bill and he couldn’t get me a receipt because the printer wasn’t working so I walked out. Not planning on going back to that T-Mobile store I’d rather drive far for better customer service next time!
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June 2021 by Shaun jr Sears
I had a very good experience and Antonio help me resolve my issue and I will be recommending this to friends
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March 2021 by holly le
The store manager Mark, he's not a nice person or professional at all. I've been coming here for years, always have good service and leave happy. Everyone here always so nice and helpful until I ran into problems and have to deal with Mark! I don't think Mark is fit to be the store manager and I would never go back to that store to do business w Mark again!
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March 2021 by Mary Joe Hoeft
I really want to give an amazing shot out to the guy that helped me Tuesday night 3/2/21 n ended up staying late after closed houts to help me wit all my phone issues. That was absolutely the best feeling u could give a customer n not rush me out of the store. THANK YOU, THANK YOU N THANK U!!!!!
