-
June 2025 by Ren Lor
It was a terrible experience. I went into a spectrum store in Appleton. Just returned a Wi-Fi Router and modem. It’s my first time in the store and I didn’t know that I had to sign in. I sat in the lobby for 30 minutes until someone told me to sign in just return some equipment. Well, by the time I sign in, then I would still have to wait THREE HOURS behind all these people that were in there and there was only two spectrum desk that were open.
It’s ridiculous to just sit in the lobby and wait THREE HOURS to return some equipment. I had to call customer service to have someone told me for the first time after that I could have also dropped off the router and modem at a UPS store at no cost. Thank you for the company for not even telling me that in the first place
-
May 2025 by Kelsey
Not only did they say they would call me back, they didn't, I still have to pay the monthly fee when I tried to cancel days in advance of the bill cycle. I now have to pay for an internet I can't even use because they never got back to me. I had to call again. Ontop of that I've had constant issues with connection. It would go out for a whole day. I cannot afford to pay $90 for internet when one of them i can't use.
-
May 2025 by Douglas Abel
Stand in line for over a hour just so people can just walk in and jump ahead the line.
-
April 2025 by Jessica Foster
I returned equipment today with Max at the Appleton store and he was an absolute jerk! Rude, not helpful or kind and makes me want to cancel all of my services with spectrum. He needs some better training on customer service.
-
April 2025 by Libby Springstroh
If you are looking for fast reliable competent service run far away spectrum isn't for you
-
March 2025 by Matthew Korte
They will take full advantage of you. Do yourself a favor and get T-Mobile.
-
July 2024 by Tiffany Ormsbee
We have been waiting for years for a different internet provider to come to our area. FINALLY!!!!!! good bye spectrum. U suck
-
June 2024 by Heidi De La Teja
Nothing Ever Works!!!
The system is constantly down!!
We pay around $400 per month for this horrible service!
-
June 2024 by Keisha Stuart
It blows my mind that we pay so much for wifi that works so poorly. I end up turning the wifi on my phone off to get it to work at least three times a week.
-
June 2024 by Donna Ritchie
Had a very good experience at the Appleton store with Grayson and Kyle, thank you. Very bad experience when I called Spectrum with two different phone agents.
-
June 2024 by Pat Biga
Great customer support
-
May 2024 by Fallen The Fox
Friendly and helpful
-
May 2024 by Jason McDonald
Great experience. Friendly staff. Our visit was relatively quick for everything we had to do there for setting up our accounts.
-
April 2024 by Todd Jorgenson
Incompetent employees
-
April 2024 by Jacob Birdsall
Refused to serve customers as worker states that there’s not a enough time when the store hours say 8:00. It’s not even 7:30 and we arrived 7:10
