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September 2024 by Lisa Desens
The rating would have been a better rating , if I wouldn't have to be waiting for the 7 to 10 days for delivery of the pillows .
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August 2024 by carlos salas
Female sales rep with raspy voice is patronizing and rude. Walked in and told her I was window shopping. I proceeded to walk around and check the firmness of the mattresses by pressing my hand against them. Did this maybe 3 or 4 times until she tells me “walking around and touching mattresses with your hand is not going to tell you anything”
I own a 5k SAATVA mattress and you can 100% determine firmness levels by touching them.
What a weird experience. store was empty too
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August 2024 by Sharon Lauer-Fischer
Charlie was an excellent sales person. He was personable and easy to talk to.
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August 2024 by Rick Olig
I purchased a Sleep Number Cal King ILE 360 Smart bed in December and have loved it ever since. There was something that seemed to be missing so I researched the mattress pads. I met with Ezra at the store and he went over the available options and we quickly found that the Comfort Fit layer was the one we needed. What i enjoyed was the low pressure friendly sales approach, even though it was a small item, he just wanted it to be right. He also researched our discounts and applied them. I will definitely be back to work with him and the sales group at the mall. Thank you!
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June 2024 by Nathan Newby
Excellent in store service was able to try out the beds with kids in the store for quite awhile. They brought out toys for the kids to play with and keep them entertained while they showed the beds. No pressure on buying missed the first sale but they called once in awhile to see how they could help and was able to get it the next sale. Haven't had a chance to try the new bed as we just ordered but so far sales experience was great.
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April 2024 by Patrick and Mary McNamee
Salesperson, Ezra was knowledgeable, and very personable. Knew all the right questions to ask us to insure we got the mattress best suited for us!
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April 2024 by David Morse
Delivered a defective bed. Customer service is the worst! Won't honor their 100 free trial. Won't fix the bed or replace it! Really regret buying the $4500 bed. Will have to get an attorney! Don't make my mistake. Really disappointed!
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March 2024 by Jill Schmalz
My husband has been talking to Charlie at this location and he has been great to work with.Dealing with customer serviceOn the other hand is aweful, they don’t stand behind their product and now after only a year and a half they want us to spend another $900 on new foam, not worth the investment. 5 stars for Charlie 0 for sleep number.
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February 2024 by John Murphy
Charlie was absolutely the best, no pressure took us step by step through the process. We were just starting our search for a mattress and bought one that night. Highly recommend this store.
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January 2024 by Amber G
Thank you so much to Charlie for his help. I found the perfect mattress for my needs. I love it!
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December 2023 by jessica Janssen
Didn't receive our bed yet, but will write one on our shopping experience. The sales lady was so sweet and friendly. She helped us know what each bed had to offer and the differences of each. We tried out all of the beds several times, which was nice to compare. Can't wait to get our bed in a few weeks.
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December 2023 by Andrew Thao
We got the I8 and it's absolutely terrible. We hated it from the start. What's worse is the customer service. When you call within the trial period to let them know you don't want the bed, they trick you by saying they have a lift chamber kit they'll send you but it needs to be installed by technicians. It's literally a 1 inch thick foam that is maybe 20" wide and as long as the bed. It doesn't do anything except eat up your trial period so now your stuck with an expensive air mattress that is extremely uncomfortable. The irony is, I actually got better sleep on an $89 air mattress from kohl's at my cabin, then I ever have on this. Even with self adjust off, the bed would still adjust and wake me up. Now I'm stuck with a big investment that has worsened my back pain.It's your choice to buy one, I'm just telling you and making you aware of their tricks to get you over the trial period. These are simply over priced air mattresses with a little foam on the top. They scam you into keeping it just long enough for them to have no legal obligations after the trial period. Basically when the cheap foam breaks down and the air chambers sloping gets really bad. Just be aware!!!
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November 2023 by luke hooyman
Fist off the lady was rude and looked me up and down and told me if I lay on the mattress I have to buy it very snarky........Charlie was the most unprofessional sales person I've ever met. He was rude here ripped a remote out of our hands and he walked away from us when he was trying to sell a mattress will never buy from this location missed out on two sales. Telling family and friends not to ever purchase from here. God bless
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October 2023 by Jerri Rounsville
Excellent friendly, knowledgeable staff.
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October 2023 by Bree Steif
Elias was professional and knowledgeable. Thank you!
