-
February 2024 by sandra mcmanis
Always great service
-
December 2023 by Nicole Smith
Staff is usually very friendly. I don't feel like I'm being ripped off every time I go in for an oil change. Many times I've asked to have them look at something and they will tell me it's fine and does not need replacing. I've been to other places that anything that you ask about they tell you needs replacing. Floyd is great!
-
July 2023 by Sandra Yowell
Lori at the service desk was very helpful and knowledgeable with some questions that I had really appreciated her all your services been really good to me
-
July 2023 by LaShea Simpson
Always friendly and always fast
-
February 2023 by Fayne P.
Brought my Ford to this Ford dealer for a diagnosis. Three days later they tell me they can't figure out what's wrong with it. The breaks go out unexpectedly and they think it's ok to say sorry, not sure why that's happening, good luck with that. And oh by the way, $110 for our failed diagnosis. Avoid this place like the plague. They could care less. So bad.
-
February 2023 by Scott C.
So I bought a 2018 dodge Durango gt fromThem on sept 09 and and when I got home I noticed that a part of the race track light was out. I immediately contacted the dealership to address this issue. They ultimately deny any responsibility of fixing an issue that was present before I bought it. I have pictures to prove that it was an issue prior to driving off the lot! I've already filed a dealership complaint. Do not trust these guys!! Their business dealings are Shady. They are in direct violation of the law. They did not disclose the issue prior to buying. THEY SOLD ME A CAR WITH A KNOWN ISSUE WITHOUT ADDRESSING ME TO THE ISSUE BEFORE I SIGNED!!!! RUN FAR AWAY!!!!!UPDATE! So after fighting for months regarding my race track light they were forced to replace it because it was a known issue when they purchased it from the previous owner And now, my check engine light is on and sitting in a shop looking at changing camshaft. Plugs. Coils etc because their work! The spark plugs have never been changed!! Tune up is standard around 60,000 miles! I bought car with 80,000 plus miles! Their so called 100 point inspection is bs!!! I will never recommend this place to anyone!!! Their extremely shady!!!! I shouldn't have to drop $5,000 like this for only owning it for 4 months!!!! Paid too much for all this kinda trouble!!!!!
-
January 2023 by Roxanne Volpintesta
Very accommodating, prompt, friendly service.
-
December 2022 by Kevin Frank
Not the fastest but reasonably priced
-
December 2022 by Randy Babcock
Stumf is quick and easy for me. I pay just as much to do it myself.
-
December 2022 by Jeffry Van Den Hout
Very slow the person at the desk didn’t
-
November 2022 by joe arena
Always a great experience with Kelly and his crew!
-
May 2022 by Tom Randazzo
Fast friendly service with a smile!
-
April 2022 by Kimberly W.
T-E-R-R-I-B-L-E place!!! DO NOT rent or buy from this place! I rented a 12 passenger van for 2 weeks. They are very unprofessional! Rude and DESPERATE for money. 1.) First thing....My father has pancreatic cancer stage 4....we rented this van for our whole family to go places to lift my father's spirits up.....Due to him being weak he wasn't up for going anywhere. We kindly asked if we could bring the van back early. They REFUSED and wanted to charge us for the WHOLE 2 weeks. 2.) They are charging me a cleaning fee because there was so called dog hair in the van! I own a Husky and a German Shepherd. My dogs have NEVER been in the vehicle. As any dog owner would agree with me. Dog hair is on my clothes. I CANNOT control that!! (The van was a disaster BEFORE I even picked it up) 3.) My husband and I we were driving down interstate 41 in down pouring weather! The windshield wiper flew off. Putting our safety at RISK. (I did replace the windshield wiper) MARK at the dealership pretty much said oh well I do not care at all! Not my problem. You are a Ford DEALERSHIP that does not back their products. That is just completely PATHETIC! If you do not know what you are doing or can take responsibility for your faulty equipment ....GET OUT of the business! I asked him numerous times to drop the cleaning charge due to putting our safety as risk or I will put my terrible experience I had online. MARK said "You cannot threaten me...That's not how this work" What am I threatening Mark?
-
March 2022 by Arrow Black
This place is HORRIBLE. I was standing in line with no one else in the building while the two old guys behind the counter were chit-chatting. Finally one of them lazily looked my way and muttered something. Come to find out, they don't do walk-ins. Clerk mumbled something about there only being 1 tech. Even so, there's no one else there and no other cars there. And from the look of some of these other reviews, they've had only 1 tech for a whole year now. YOU GUYS ARE A DISGRACE TO FORD'S REPUTATION. Learn what customer service means and how to perform it adequately. Shameful. The service center is just as awful.
-
February 2022 by Jennifer Orr
The guys in the Kwik Lane are so helpful & work hard to make sure you ate well taken care of!
