Northside True Value is an asset to the community and the hardware store to go to for good customer service. The staff are always friendly, helpful, nice, and knowledgeable. They are willing to help with whatever they can, assisting in finding items and suggesting what is best for projects without making customers feel stupid. This provides quick visits and ensures customers get the correct parts in one trip. It is especially recommended for owners of older homes. The store offers personalized service that encourages customers to buy more than they planned, making it impossible to walk out empty-handed.