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March 2024 by Jim
Good people here, came in during a very busy time, early as usual for my appointment, super nice people, took me in asap, Dan made me feel valued and important as a customer and a person, even handled my insurance for me. Really nice service and purchase experience. Thanks guys.
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March 2024 by Courtney Menefee
I guess I should be used to remote doctors, but that is still kind of weird to me. Otherwise, the folks that took care of us on site were engaging and informative. I had to bring my kid to my appointment and Dan was very good with him while taking care of my procedures. The salesman was very helpful bringing me glasses that matched the style I asked for, and I think I'll be really happy when everything is ready.
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March 2024 by Trent Zabel
Dan was awesome he took care of everything I needed and he’s a super cool dude!
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March 2024 by Cory Alvarado
Dan was awesome!
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March 2024 by Amanda Secor
Dan was great to work with - talking with him was like talking with a friend as we went through the different tests - he even came back out to check on me as I selected frames and gave me honest feedback. Cameron was also great to work with. He gave me good advice to maximize my savings through insurance and helped me select frames with ideas and really listening to my preferences. fantastic. Both were efficient, friendly and personable. Dr. Hanseter great job of explaining things to me. As a diabetic, I appreciate the extra attention to detail in caring for my vision. While I have been coming here for years without issues, I really think this was the best visit I have ever had. Thanks to these three gentleman!Amanda SecorAppleton WI Lenscrafters
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March 2024 by Todd Krenger
Quick freindly service
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March 2024 by Janelle Desing
Dan was awesome! Professional, knowledgeable and funny. He made the visit fun.
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March 2024 by Anna Matz
Dakota was so kind and so professional when assisting with my eye exam and Heather was beyond patient with my inability to make up my mind when choosing new glasses. The amount of care and patience displayed by the staff at this location is unparalleled. 10/10 experience!
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March 2024 by Elyse Andrews
I’ve been going to Lens Crafters of Appleton forever. I’ve never had a bad experience. This years appt was no different. Dan was a great help navigating me through the new virtual Doctor appt.
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March 2024 by Heather Johnson
Dan did a wonderful job
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March 2024 by Jack Vande Walle
Dan is the greatest and friendliest associate and deserves a big fat raise. However, I had to wait for my appointment almost 20 minutes past scheduled. 3 stars.
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March 2024 by Robert
1) The selection of lenses has really gotten poor and the quality has suffered. I wanted a pair with spring hinges, and the associate told me "they cost too much to make" and there were only 7 pair in the entire store that had them. Everything else was flimzy frames. Frames that all cost at least $200 BTW - but springs are too expensive.2) I tried to call them. Nobody answered the phone. Instead I was given a recording saying "someone will call you back in the next week". Nobody ever called me back, of course.3) The whole vibe of the place seems to be designed to be fashion-flashy rather than help you find what you need.At this point, find another place to get your eyeglasses that is interested in helping you see, rather than helping you see red.
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March 2024 by Corey Hietpas
Awesome customer service as always!! Dan is the man very friendly!!
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January 2024 by Vern Mefferd
Great customer service. Go out of their way to make sure you are satisfied. Outstanding team of professionals.
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January 2024 by Norm Christnacht
I would like to congratulate Sarah Gierosky, Store Market Manager, at Lens Crafters in the Fox River Mall, for the fantastic service she provided for me. She discovered that my current and previous prescriptions were incorrect, there was an important notation to my prescription that was left off my last two prescriptions. I have ben struggling with my glasses for the last few years, thinking I was just me over reacting. Her experience and perseverance has solved my problem. Thank you Sarah for helping me.
