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July 2024 by Alex Knuth
I called them to fix a leak in my Whirlpool stackable washer. Joe, the technician came out to look at it and determined within 2 minutes that it was the seal in the tub that was damaged
I had them order the part and they came within 2 days to replace it. Within 3 Days the washer had started leaking again in the same area. The technician was then sent back out to repair it and determined there was nothing wrong even though there was pictures showing puddles of the water under the machine. I spent $350 on the part and now have to get another company in to look at the washer since the job was not complete. Would not recommend this coming at all!! I will update The post once I find out what the issue is.
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May 2024 by Matt Tennessen
They were great to work with and was able to get gas dryer fixed. I have issues with the washer and I will be using them again.
Update to original post. Looked at washer with issues. Recommend replacement because of cost of fixing. I’m thankful that they were honest because they could have done a costly fix in an old washer. I feel that I can trust them with with any appliance repair.
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April 2024 by Jennifer Peterson
Easy to make appt and repairman was actually early!
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January 2024 by Trent Farrell
Booked an appointment over the phone on December 5th for a technician to diagnose my Dryer on the 11th. Get a email confirmation saying were all good to go. Get a call on the 11th saying that a technician will be calling me and can diagnose my issue over the phone from 2-4. Leave work early, never get a phone call.. Call the next day and leave a voicemail and then call a couple more times, no answer. Call the next day leave a voicemail, call a couple more times, no answer. End up getting a text that says " Sorry about our technician not calling you, were short staffed please call All brand Appliance" …. Avoid at all cost if you don't want to waste your time. Just call All Brands Appliance instead!!!!!!
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September 2023 by Michael Nitz
Michael contacted us about 30 minutes before his arrival. He's very personable and professional. He asked questions, looked over the situation. He was surprised at our hypothesis of what was wrong, but once the dishwasher was pulled out from its space in the cabinetry, it turned out we were correct. He provided us with a temporary fix as we didn't have a replacement outlet. We will need to contact our electrician to provide a more permanent fix. All in all, a successful operation. I'd be happy to have Michael S. work for us again.Service: Dishwasher repair
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September 2023 by Pam Schroeder
The website gave me choices to have arrival times between 8 and noon or in the afternoon. My first choice was 8-noon and second was in the afternoon. I got a window of 11-3, not allowing me to take either a morning or an afternoon shift of work. The technician arrived at 2:30 but didn't have the parts to make the repair. When I expressed my disappointment (I admit I was short because I'd wasted a day, but I wasn't rude), he left without telling me how much the repair would be or making a follow-up appointment. After he left I got a text that I should find another service.
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September 2023 by Gwen Collar
After I called two other service companies with either no responce or rude responce, I reached out to Sears via their website which was very easy to navigate. Honestly I thought this can't be this easy or true. I doubt they will even show. Not only did they arrive on time as their site forecasted, but the technician was pleasant, patient with my questions but explained all the work he provided. He even explained why my machines were worth repairing and not replacing. I have already given my recommendation of your services to both friends and family. THANK YOU FOR YOUR QUALITY WORK!!!Service: Dryer repair
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June 2023 by Brenda Schecher
The service tech came over and after we explained the issues we had, we we let him know we are in the other room if he needed us. 10 min later i went into laundry room to see how it was going and he was gone. No followup text or phone call from the office. I would think someone would have called to explain what happened but its almost 24 hours later and no return call or text. Plus no one from office ever calls back they only text from a differ number than the number listed in directory…
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March 2023 by Mike
Needed my refrigerator looked at. Used the website and filled out the Contact US on Monday and today is Thursday with still not a call back or email. I went with another company that answered their phone and were able to assist. There are lot better places who care about customer service and to get appliances looked at and this is NOT one of them. When you read this review, make sure you move on to the next company so you will not be disappointed.
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January 2023 by Joe U
Great service and good communication the whole way through the repair process. The troubleshooting found the issue right away and it was fixed on the next trip out after the part came in. Would certainly use them again!
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September 2022 by Roxie Carey
So accommodating and the service was top-notch
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July 2022 by Angela Reviello Canner
While we didn't end up going with Kelbach, they were responsive, tech showed up within the promised time window, and they were honest about confidence level of their diagnosis to spare us a costly trial and error. Ended up booking appt. directly with Samsung at their recommendation. Really appreciate the honesty and communication from this team and would call them in the future for something else.
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July 2022 by Dan Curran
I recommend Kelbachs. Responsive honest and professional!I found Joe, who came to our home to be great to talk to as we were having an issue with our refrigerator. He did a quick diagnosis and gave us very candid feedback in terms of our service and or replacement options.Service: Refrigerator repair
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December 2021 by Emily Blank
Joe came out to replace the pump in our washer, when we started having problems again right away, it took multiple attempts to finally get back on their schedule. The day and time he was supposed to come back - he called and told me it wasn't a good use of his time to drive all the way to my home and watch my washer go thru a cycle, so he wanted me to take a video of it and send it to him. (I don't now how you can diagnose a problem from a video)He clearly doesn't feel he needs to stand behind his work and come out and look what the issue is unless it's billable and not falling under his warranty. Stay away from the business they don't care unless you are handing over money. *Please note, I did send an email to them giving them a chance to make it right before I posted this... no response, it's been a week.Service: Washer/dryer repair
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December 2021 by Emily B.
Terrible! "Fixed" my washer from the noise I told him it was making, told me it needed a new pump. 7 weeks later with zero communication & me calling several times, pump finally comes in. 1 day later washer is making same noise & now an additional rattle. Call. No call back. Sent note via website. Nothing. Call again, finally able to set an appointment. Time and date he's supposed to be back, he calls and tells me to take a video of the issue - says it's not a good use of his time to drive all the way out to my house, and then to sit & watch my washer for another 40 minutes. Apparently a video will help him diagnose it, and my time is not valuable. Sad the terrible sales & service- I will never give this company another penny!
