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“My sister has dementia. We were able to find a phone online specifically for her that can limit her calls. Nik helped me set up the phone. Switched from her landline to this cell phone. He was great! Very knowledgeable! Very patient answering my questions. This location is great!”
“They do go through a lot of details when you're switching your phone which is great. I just wish there was a way they could speed things up a bit. They're very friendly. I just don't like to wait very long.”
“Excellent shop with knowledgeable, passionate, and professional staff. I was extremely pleased with the service, communication, and experience from every member of the staff. I would easily return to J&J electronics for any electronics issues I have without hesitation. Thank you very much!”
“Steven and Maurice are amazing!! Came here to get my screen protector replaced that I was shunned away for at the Neenah location and Steven changed it for me no issues! I am in the p360 plan and it took them 5 seconds to pull up my information, confirm, and get my broken screen protector off and replaced with a new one! Thank you guys!!!”
“After saying I would never need a phone one because I don't need people to know where I am every day /timed and I have minimal friends. I've been with US Cellular since I was ????... maybe 20 (couple decades ago) I still would rather have landlines and then voice recorder. Keep it simple. Especially when you don't have much technological understanding, general understanding, anxiety (so I have to REALLY hope I get a patient employee) ??????????I get the joy of changing phones and my nasty anxiety is already kicking in already. I hope to solve this 3G issue asap.??Megan Jackson”
“I keep on trying and finally they answered my questions about my other carriers phone. This time very friendly and helpful service. They weren't too busy at the time.”
“Was fully expecting returning old equipment to be a hassle and major effort. Took less than 3 minutes, and the customer service was fantastic. Well maintained store. Great staff.”
“5-Star Review for Ernest Moore – Outstanding Service Even in a Busy Store!
I’ve had some disappointing experiences with T-Mobile in the past, but today was completely different thanks to Ernest Moore. The store was incredibly busy, yet he still managed to provide exceptional service. He checked in with customers, communicated clearly, and made sure no one felt ignored.
Despite the rush, he took the time to help me and even applied my screen protector flawlessly, no bubbles, no dust, just perfect! His attention to detail and professionalism truly stood out.
If every visit to T-Mobile was like this, I’d never have a complaint. Thank you, Ernest, for restoring my faith in great customer service! Highly recommend asking for him if you want things done right.”
“My wife and I recently had the pleasure to work with Brandon Hart at the Appleton, Mall drive location. We came to Brandon to ask about bundles. He honestly and professionally described the packages to us with our budget in mind. Brandon was able to save us money from our current plan, and was very helpful describing the new features on our new phones. Please, do not hesitate to meet with this gentleman about Spectrum services. Thanks Brandon!”
“John at Verizon was SO helpful! It was a stressful week being a Cellcom customer because of the outage and I needed a new working phone FAST. John helped guide me through all the options & made the process easy and painless. We are using a port-in-later method so I can get my original phone number when Cellcom is back up and running. He was super knowledgeable on all the bundles and add ons and although I didn’t get any I feel like it’s the first time I understand what I could get at a later point. John also reached out a few days later to make sure I was liking my new phone and didn’t have any issues. 10/10 customer service!”
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“I came into the Co KK store to see if my Group Messages could be fixed. I've had my phone since 2018, I'm a loyal customer since 1980s. I had been waiting to upgrade my phone but couldn't afford one until now. The phone I bought was half off, perfect timing with my birthday in 4 days. They (Cooper and Doug) did not pressure me, at all, helped me purchase everything I needed for my phone and set me up transferring everything from my old phone to the new and did not lose any of my data. I will continue to be a loyal customer and patronize this store again. Best customer service and experience!”