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February 2024 by Diane Gajewski
Went to pick up my prescriptions and when I got to the drive thru the bars were down and they were closed. Went inside. Same thing. Pharmacy closed. People inside though. Apparently they close for a half hour every day between 1:30-2. Talk about inconvenient. Who does that? So beware if you go during that time, they just shut everything down and you can’t get any help from anyone. Really nice.
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January 2024 by Sue Doell
AAron did a wonderful job
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April 2023 by Shana Hayes
Great customer service. Juanita is the best!
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March 2023 by Girl from Appleton
Great customer service. Juanita is the best!
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October 2022 by Adam D.
The only option to purchase is self checkout. They wouldn't open a register for my elderly grandmother. So I went with her, and yes, they have zero check stands. Seems crappy.
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September 2022 by Google user
Had to have my Doctor call 3 times to get a Rx to go through. Pharmacy said they didn’t get the refill notice. It wasn’t until I was standing at the counter and I had my phone on speaker with the doctors nurse on the other end and the guy lied to my face saying they didn’t get it. He change his story when the nurse spoke up and said that she had confirmation on her end that they got it.
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February 2022 by mongoose1104
Had to have my Doctor call 3 times to get a Rx to go through. Pharmacy said they didn’t get the refill notice. It wasn’t until I was standing at the counter and I had my phone on speaker with the doctors nurse on the other end and the guy lied to my face saying they didn’t get it. He change his story when the nurse spoke up and said that she had confirmation on her end that they got it.
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September 2021 by Kim K.
RE: 23 Sept 21, CVS store 8525, Wisconsin & Richmond, Appleton, WI. One of the worst customer experiences I've ever had. Stopped to get a bottle of Pepto Bismol. Went up to the check out counter where three associates; (2-female, 1-male) were chatting behind the counter. The male looked at me and said to use the self checkout then went back to chatting. I said I want to check out with a person. He said that corporate has told them they can't use the registers and I'd have to use the self checkout station. He went back to chatting with all three of them now standing with their backs to me. If I hadn't had a $5 coupon, I would've simply walked out and left the item. I then again said I wanted to checkout at the counter. The guy says to one of the others, "Go show him how easy it is to use it" (editor's note: blood pressure rising, sarcasm level at critical). She came out and proceeded, with attitude, to poke at the buttons not once uttering a word. When it came time to enter the coupon, she scanned it and entered it into the coupon slot. Surprise; the thing jammed and froze the whole thing! Talk about Karma!! The 3rd person, who turned out to be the shift supervisor, had to come out from behind the counter and override everything. It has now taken 3 associates to complete my transaction. Never a word from either of them apologizing or being courteous at any point. This whole episode comes on the heels of my visit to this CVS store yesterday where an associate came up and checked me out at the same counter using the cash register. I understand the need for self checkouts with the labor shortage but when 3 associates are standing behind the counter chatting but can't be bothered to handle a cash register, it is time to go to Walgreens. I was almost ready to channel my Howard Beale from the movie "Network" and yell, "I'm as mad as hell, and I'm not going to take this anymore!"
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August 2021 by Cory Collette
Friendly staff
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January 2021 by Chris Gooding (Bionuke Airsoft)
The actual covid testing went fine, but the mychart thing is god awful. Even after spending 45 minutes on hold I still cannot access my account. Thank god the lady on the phone was able to give me my results.
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November 2020 by Peter V.
They simply don't care about anything but the bare minimum. Good luck navigating the store. You're going to need it!
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November 2020 by Lisa T.
The pharmacy did not have a medication my doctor wanted me to start. (Luckily I called to ask before she sent the script) I was told by the pharmacy staff member who took my call that they could not even ORDER the med. Ironically, when my doctor's office called within 30 minutes of MY call, they could all of a sudden get it for me in a couple days. I already transferred all of my meds to another pharmacy except one (a total of 7) And this last one will follow suit.
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November 2020 by Chris Gooding
The actual covid testing went fine, but the mychart thing is god awful. Even after spending 45 minutes on hold I still cannot access my account. Thank god the lady on the phone was able to give me my results.
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October 2020 by Tina M.
This is not the only location that does this but why can no one be at the counter or be watching the counter? Why must I have to go up and down the isles to find someone to help me? If you don't want to pay someone to stand around, instead be stocking, straightening the shelves then get a damn bell.
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March 2020 by Shelley Feavel
Friendly people