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June 2024 by Terry O'Dell
Decently priced tires with good service. Need a membership but the Costco memberships are worth it if you will use it for more than tires.
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December 2023 by Kirk
I don't typically write reviews but will for this circumstance. We purchased a set of tires online from Costco for our daughter's vehicle while the tires were on promo. We could have purchased elsewhere and had new tires put on the same day as purchase (in full transparency, the price elsewhere would have been an additional $80), but my wife preferred to use Costco for the ease of taking our daughter's car there while making a regular shopping trip and any after installation maintenance (tire rotations, etc). Installation at Costco Tire Center on Integrity Way was scheduled out approximately 3 weeks from the purchase date. 11 days after purchase the order was canceled by Costco as the tires became "temporarily unavailable" on their website. To be clear, the tires were available at time of purchase. There was no option to wait until tires were available and keep the order in place, just an email cancellation. At this point the promo had expired as well. After 15 minutes on chat support and 30 plus minutes on the phone with customer service it was said that I could purchase a different model of tire from the same brand and after purchase reach back out to Costco to get them to honor their initial promo. Unfortunately, they did not have a tire that I was interested in substituting. We'd done much research on tires (have this same tire on another vehicle we own) and went with this specific one to be proactive with the safety of our daughter. We decided we weren't interested in a different tire from Costco. Instead, we opted to go to a different local tire dealer in Appleton where they have the tires in stock. It's costing us around $180 more that the Costco tires when you take into account that all promos for the tires have since expired. The good news is that we gave Costco a shot, learned the process stunk, and don't have to consider them for tires in the future. It's an easy decision for us to never purchase tires from Costco again, and if you're considering them we'd strongly suggest you ensure the tires are in stock at your local warehouse or you may end up wasting a lot of time and a fair amount of money in the long run. Or, make an even smarter decision and just look elsewhere from the start.
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November 2023 by Anthoni Hoertsch
been on hold for 30 min just looking to see if they have stocked items not worth any time
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May 2023 by Sharon Reif
I always get my Michelin tires here
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May 2023 by Mary Arft Zuleger
I am going on a trip soon and will need numerous vaccines. Jeremy Skarda (pharmacy manager) spent a lot of time explaining to me what I needed to do to get the vaccines. He was very thorough and great to work with. He is a big asset to your company!
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May 2023 by Nick Spalding
The tire shop did extensive damage to my vehicle from improperly mounting and balancing my tires. I had brought it back a few times to correct the issue, and I was told everything is fine. I took it to a mechanic (30+years in the trade), and they stated all issues derived from the negligence in the tires. A claim got filed, and the claim department acknowledged that damage occurred and still isn't going to cover the damage.This is pitiful when Costco has gone above and beyond for the most frivolous things, but when they make a real mess, they won't clean it up. I would recommend looking to other facilities for your tires if you care about your vehicles integrity.
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January 2023 by Cindy Breyer Jenneman
When calling to order a cake from the bakery, we were told you cannot order by phone you must do it in person. When arriving in person we were informed the bakery has been closed for three days and would still be closed because of construction. Why did you make us come in person to tell us it was closed? Wouldn’t it be more customer friendly to tell us on the phone?
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January 2023 by Denise Hanstedt
Terrible customer service? Went there with my son , picked up a pretty big order, he had never been! Forgot my purse at home, so my son said he would pay. They would not allow it! New policy! Wouldn’t budge on a onetime allowance! And were pretty rude standing in front of cart like we were thieves! We left everything there and walked out! Will not be going back! And they lost a potential customer in my son, not a good experience! Thus I will not renew my membership, thankfully it’s almost ready to expire??
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October 2022 by Aaron Schulz
I got tires at Costco 30000 miles ago. A couple weeks ago I went in for what would’ve been my last tire rotation due to they’re getting close to low tread. To my surprise I got a call stating they would not rotate the tires and the warranty was voided due to uneven wear due to alignment issues. The funny thing is this was never pointed out at previous rotation appointments so I could have the problem addressed b4 they were voided . I paid good money for 80k mile tires and now they’re junk after 30k the only reason I gave 2 stars cause I thought the original deal was a good deal so I guess I’m wrong again.
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October 2022 by Rick Olsn
Car was done on time as promised.Have to return to Torque 100 miles be safe.Free tire rotationFree roadside 3 Year'sOverall a good experience little pricey but everything is Now!
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October 2022 by Disraili G.
Everytime I go to a Costco tire shop. I'm always disappointed and end up leaving due to corporate policies. It has become not worth shopping here for tires. The policies are overly excessive and the same thing can be bought else where for simular or less prices. All other things costco tend to be pretty good and on point. Happy shopping!
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April 2022 by Tony Markiewicz
Love Costco. Tried Sam’s Club but didn’t like it. Costco is MUCH better in my opinion!
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March 2022 by Mike R.
I love Costco! The employees are always helpful and the store is always clean and orderly. They have excellent prices and you can find things that you can't find anywhere else.
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January 2022 by Lorie H.
Our whole family loves Costco. My kids love going their too. It's a family event when go. I love the Costco has a little of everything. So many choices and varieties. A lot of healthy options too! It's a one stop place! Employees at the Appleton location are very friendly, helpful, focused and fast.
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December 2021 by Geoffrey Noakes
Bought 4 Michelins not on sale, very accommodating in quick installation schedule. Will give 5 stars if I can get a sale price rebate.
