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March 2024 by Chris Shaw
Great maintenance service and value. Turn around time was within the same week.
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November 2023 by HarperT
On Tuesday Oct 3 2023 I took my bike to Chain Reaction Cyclery to have the rear inner tube replaced, it had a leaking valve stem. She did the work and I took my bike home and rolled it from my truck into the garage. When I looked at my bike the next day I saw that the rear tire was flat again. I called the next day and explained the situation to the same woman who I presume to be the owner. She seemed sorry and told me she could fix it while I wait if I bring it in. I couldn't get back to Appleton for a few days so I had to wait through the weekend and brought it to her on Tuesday. I assumed this work would be gratis since I already paid her once to replace the tube. She seemed perplexed as to what the problem could be while she was working on it. She told me Bontrager has some funny shaped rims that just aren't compatible with some tubes, or something to that effect. A few years ago I had replaced the inner tube on the same rim with a tube I picked up at the local hardware store with no problems. She decided to put another rim tape over the existing one for some reason, even though it was still in good shape. As she was finishing up she casually mentioned that she used a little wider tube this time to see if that might help. I think that probably translates to "I decided to use the correct size inner tube this time."She ended up charging me for the new rim tape which was most likely completely unnecessary to begin with.All in all I was initially impressed with her availability. I ended up being unimpressed by the number of times she needed me to drive in to Appleton and pay her to get one inner tube replaced correctly.
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November 2023 by Mary Catterton
Niki is wonderful. She really knows bikes and understands riders. Chain Reaction is the best!
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October 2023 by Michael Des Rosier
Great experience. Got my bike ordered and assembled quickly, at a great price, and set up perfectly. Even gave me some sizing advice during the ordering process that, while I was skeptical at first, ended up with a frame size that fit great. I'll be getting my next bike through them for sure.
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July 2023 by Scott Hutchinson
Just got our third bike from Chain Reaction. Great customer service, as always. Niki is awesome.
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July 2023 by Zoe Thomson
I've been a customer of Niki's for close to 20 years, before Chain Reaction opened up.
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May 2023 by Paul R
A bit too condescending and sarcastic. I came in to ask for advice the other day. Nikki came across as I was wasting her time. Oh well, maybe I didn't express myself that well or she is too dense to answer a simple question. I will not be going there again.
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April 2023 by Christina Seidner
Perfect local bike shop that is welcoming to all levels of cyclists. They fixed a my son's bike tire in minutes and even took a few minutes to teach me how to use my bike pump for (what I call) abnormal type of gauge. Very pleased. :)
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January 2023 by Jim P.
l received a gift of a box of bicycle parts from my son who painstakingly restored the Bob Jackson frame to original paint style and quality. I initially coordinated the shipment to a Neenah bike shop for completion. Due to their lack of interest in putting my bike together, I picked it up and brought it to Niki and Pete at Chain Reaction. They both appreciated my son's work and dug right in checking that all the parts were in the box. There were a few missing so they helped me select the right parts for me and went to work. In about a week, I had a functional 30 year old bicycle which rode, shifted and stopped like a new one. Thanks to their professionality and customer service, I will, again, drive out of my way to deal with Chain Reaction - my "Go To" shop!`
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November 2022 by FishHardGetLucky
Loved this little shop.. The owner was very nice and helpful.. Will do my best to give her business in the future.
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August 2022 by Pete Doyle
Nikki is friendly, knowledgeable, and helpful! I'll be back!
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August 2022 by Brian Anderson
I've been a customer of Niki's for close to 20 years, before Chain Reaction opened up. A master mechanic, friendly can-do attitude, and always has a smile and willing to tell me the straight story when I ask a question. I've bought multiple bikes here for myself and family, and will continue to do so. Stop in, you won't regret it!
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July 2022 by Randy Schauman
I had a truly wonderful experience with this place today. Service that you just don't come across very often anymore. Professional, courteous, quality workmanship, quick turnaround, and caring (Niki even held an umbrella over my head while I put my bikes back on my carrier in the rain)!I've heard good things about this place and can now give it my highest recommendation from first-hand experience!
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June 2022 by Ryan Laur
Didn’t have a bike in my size, but they were super helpful (I’m tall) but they let me know when some were coming in and they were very helpful and knowledgeable.
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March 2022 by David
Owner is very excellent in sales ,service and customer care. Always willing to go the extra step.
