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September 2023 by Shannon Pierce
The van was amazing and the price was perfect. I will definitely rent from here again.
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September 2023 by Eryn
Vehicle was great. Brand new, return was terrible
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June 2023 by Deangelo Bess
Staff go above and beyond very best customer service vehicles are always clean and fully serviced. The staff at this location ROCK.
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October 2022 by Sarah Cogswell
The Budget location I went to was great and I got good service BUT I prepaid for 10 days after hitting a deer and not having a car. My insurance company moved quickly and I was able to buy a car within a few days. So I returned the rental after 3 days and was not able to get refunded at all for the remaining 7. A complete rip off, there’s no reason why they needed to keep my money. $700 for a 3 day car rental? That’s insane.
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October 2022 by Ron C.
Can't give a lower rating at all. Don't have a 26 foot truck had to rent two 16 footers instead. 2 weeks later was charged $279 for miles for 30 miles between two trucks. Battery light on one of the trucks came on limped back. At the time we rented they decided they were both going to lunch, why you wouldn't stagger lunches is beyond me.
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September 2022 by Angelita Placencia
The staff was great but the codes online never seem to work.
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August 2022 by pam mcsorley
After a shaky start ( not enough credit on card to hold rental), David worked with me, so I was able to rent a car for the weekend. When I dropped off the car, my personal vehicle wouldn't start. I had to leave it there for 3 days, before I could get that taken care. Nothing but the best customer service.
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August 2022 by Kate Manchester
Fantastic customer service in Appleton, WI. Could not have been nicer or smoother!!
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June 2022 by Kim Van Handel
The lady behind the counter did everything she could to get me a car rental
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December 2021 by LoriAnn Mans
STOP , STAY AWAY ,This place is horrible , unethical to the core, will also be calling BBB , and online services they are connected to. They charged my credit card sever times for things like gas. Yet I returned the car full .Charged fie insurance yet I was covered by my cc.Car was a year 2007, not what I rented . No upgrades , yet the lot is full of cars.They don’t answer there phone either. I had to call corporate to get my money back.
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November 2021 by Michelle Storm
I normally never give horrible reviews, but I rented a car and left an item in it after I returned it. I called about 5 times the next morning and finally got through- the lady said she would call me back after she talked to whoever cleaned it. No calls back for 3 days. I just stopped in there (after calling 10x - day for 3 days with No Answer) saw the car I rented sitting out in front and she said that isn’t the same car you rented. After I already confirmed the license plate. I’m just so disgusted with how they don’t communicate. Next time rent from the airport.
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October 2021 by Manny Baby (Don Baby)
Budget charged my card for a smoking fee when I didn’t even smoke in the vehicle
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September 2021 by Matt Bremseth
Booked a car for a trip to town, had the correct pickup time to only find out they won’t be open so there would be no way pickup the vehicle after my flight landed. Called and was told “nothing I can do”.
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August 2021 by Ken Vander Heiden
The outside of the car was not washed agent said they didn't have time to wash the car but did vacuum the inside which was questionable seeing we cleaned it out even more. Also had problems contacting Budget during our rental for engine service light on the car and trying to report an hit and run incident. Also wanted to over charge us on the rental period seeing we rented for 41 days. We provide the paperwork on the correct rate from our online booking with Costco.
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August 2021 by Tony Homa
No negotiation. Next time I'll solicite from other companies. Based on a two month rental I received no considerations.