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November 2023 by tony rosenfeldt
Malik Jenkins was fantastic to work with! He helped me get my coveted Ford Bronco I have been endlessly searching for. So helpful and easy going, I love no pressure sales!
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October 2023 by Vicky Anderson
Helped my granddaughter get her first financed car. Tony, Adam and Brady were awesome. Highly recommend this dealership if you are looking for a car. We are very pleased and the staff was amazing!
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October 2023 by Aubrey Gonzalez
Salvadore Rivas did an awesome job listening to what my husband and I were looking for and finding us options to match our needs. We didn’t feel pressured into anything which we loved. He helped get things done quickly for our time schedule and we really appreciate his help!
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October 2023 by Megan Williamson
Justin Miner was great to work with. I came in looking to buy my first car, and he made me feel so comfortable during the whole experience. He is very knowledgeable, friendly, and responded quickly when I had questions. I would highly recommend working with him!
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October 2023 by Mikie Boro
I just, and I mean "just" as I just got home from purchasing my vehicle 2021 Hyundai Kona from Bergstrom. I can not tell you enough how amazing it was to work through the whole process with Justin Miner. I would HIGHLY recommend working with him for your used car purchase. His response time to questions during the process was wonderful at minutes rather than hours or days. He is very personable and knowledgeable and there was no high pressure selling, just friendly and relaxed. This is my second purchase from Bergstrom and both Bergstrom and both have been great. I highly recommend Bergstrom and Justin Miner for your used car needs.
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August 2023 by Jordan Jarosinski
My wife i and I had been looking for a newer vehicle for a while now and spotted one we were interested in at this location. This was a completely pressure free environment which is exactly what I was looking for. I had a beyond terrible experience at Broadway automotive in GB so I was really hoping this would be a better experience and it completely was. We have had the vehicle for a week now and absolutely love the VW Tiguan R line we purchased.The sales associate that worked with us was Nicholas B. Wonderful service throughout the purchasing experience, like I said before, no pressure whatsoever! That’s exactly what I think everyone is looking for when they are making a big financial decision. My wife purchased her vehicle through them a handful of years ago and she enjoyed her vehicle from them.Highly highly recommend stopping in to see Nicholas or the rest of their staff for your new vehicle, we’ll be back in a couple years when it’s time to upgrade the Malibu!
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August 2023 by Alicia Talus
I purchased a vehicle from Justin M and the experience was fantastic. He was very knowledgeable and friendly. The car I received wasn’t supposed to be ready until a few days as it needed to be detailed. He pushed and was able to get it detailed so I could have it early! So glad i bought a car from him and will go back to him again when i’m in need of another car
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August 2023 by Vivieign Orlando
We worked with Justin M and it was amazing. He was super helpful and answered all our questions helped us find something in our budget that could still handle all 3 dogs and our massive camper. We are super happy with our purchase and will likely go back to them with our next purchase also.
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July 2023 by Jenn Much
My husband and I have purchased two other vehicles from Bergstrom and had an okay experience so we decided to trade in our SUV for lower miles as we do a ton of traveling. The man helping us was nice, but the process - nearly two hours, was a tad chaotic, especially with a tired kiddo with us. Just as we were about to discuss payment options, hoping to bring the vehicle home that day, he told us we had to come back on Tuesday for another appointment to finish (this was a Friday). Some other customer came in and he left to go speak with them, leaving us hanging. We felt like we wasted our time and just ended up going elsewhere. Disappointing experience to say the least, especially after being a repeat customer.
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June 2023 by Nicole Moore
Purchased a vehicle from Lucas M about a week ago, and it was a fantastic experience. Lucas really listened to what my concerns were, helped me sort through a few vehicles I was considering to find the best option for me, and really kept my budget in mind throughout the entire process. He never once pressured me to upgrade or add on anything I wasn't comfortable with, or that was out of what I was looking to spend. I really appreciated his transparency in every aspect of the financing process, and explaining my trade in value.
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June 2023 by Molly Modrow
I have been in search for a reliable nice car in my price range for the last couple months, I came in today not thinking I was going to actually purchase right away but Zach Clark at this Bergstrom location made this purchase very smooth and comfortable. Didn’t throw a bunch of numbers at me or try to make me buy without being 100%. Thank you! Love my new Nissan Sentra.
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June 2023 by Eric Kubalek
Our family worked with Nicholas D. on the purchase of our vehicle. He made the purchasing experience stress-free and easy. Best car-buying experience we've had! The entire staff at Bergstrom User Car Super Center was very friendly and helpful.
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May 2023 by Sydney Minor
Hear me out-I’m giving 5 stars for the sales advisor I worked with through my process, Lucas Ufi. He was amazing and understanding of my situation as it was a longer buying process due to insurance. He answered all my questions and made sure I was happy and confident the entire process.Now the day of purchase which was yesterday. Lucas was great!! He had everything ready to go when we got there and paper work was ready to be signed! Lucas was amazing!!! But, when it came to taking down payment the issue came about because they can’t take checks over $10,000. Understandable! BUT the new manager was a complete j*** ( in nice words). This man didn’t care about customer service he came in on a high horse in the situation and wasn’t willing to help out me and my step dad as customers at first. It took my step dad getting upset for them to “okay” the transactions. And told my step dad to go speak to the person who made the decision to change the payment policy. That man should NOT be in a management position if all he wants to do is sit and cause customers a big headache! To make matters worse, after the payment was finally taken detail managed to lock the only set of keys in the car because the car came from another location. So myself and my two kids sat at this location from 9:45am-1pm waiting on a set of keys to get the vehicle unlocked. The manager was less than worried, Lucas was nice and offered my kids and myself some lunch that was bought for the dealership that day. (Thank you again to all who helped!) long story short someone should be looking into the circus that’s being ran because from a customers point of view it was a mess when it comes to the managers who should be setting a good example.****Star wise for managers is a fat zero.****
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April 2023 by Rosie H
My car buying experience was the best I've ever had. I'm older and felt overwhelmed having to shop for a car. I first spoke with Marcia Dalton over the phone and she asked some questions about what I was looking for, so we set up an appointment. The car she chose for me was better than I even imagined. Turned out to be my car. She was able to answer all my questions got everything all set up it was all done in a very patient and efficient manner. questions if I had them. I would recommend Bergstrom and Marsha Dalton to anyone looking for a new or used car. And she really is the best.
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April 2023 by Ted and Sacia Williams
Great selection, wonderful service! The sales representative we worked with, Marcia, was very committed to our needs and went out of her way to find us a car we loved! We will be back to purchase our next vehicle!
