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July 2023 by Coopdoggs Gaming
Recently purchased my “dream car”. Every step of the process was flawless. Vincent, our salesman, went above and beyond and then some to deliver us an exceptional buying experience!! He even came in on his day off to finalize the deal and got us on the 6 hour drive back home quickly!
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June 2023 by Wayne Foster
Amazing attention to detail! Great service and purchasing experience. No pressure sales, the vehicle sells itself. Great after-sales communication and help with anything needed
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April 2023 by Paul Cottrell
What a site, very well thought out, landscaping was inspiring, and the team were absolutely amazing!
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February 2023 by Jake Stanek
Pay attention to what they want to give you for your trade. They tried to low ball us for thousands below trade in value on our vehicle. When confronted, the manager tried(unsuccessfully) to justify the pathetic value and shifted from excuse to excuse. While Bergstrom claims to be "upfront pricing", they use greasy used car lot tactics. I sold cars both retail and wholesale for two decades, so unfortunately I know the drill.
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February 2023 by Greg
Just bought a cat from here. Happy with the car but the service was dreadful. We need a second car, but not taking my business here again.
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February 2023 by The Zig
Just bought a cat from here. Happy with the car but the service was dreadful. We need a second car, but not taking my business here again.
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May 2022 by Ashley Briggs
Andy the parts manager was an amazing help making sure we had all the parts needed for the job and getting them to us in a timely manner! Will definitely work with them again! -Northside Automotive
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April 2022 by Deborah C.
I repeatedly brought in my Evoque because I was getting a "low batt" warning. Every time they simply recharged my battery. After a few visits I asked them to replace the battery (I had had the car less than a year) and they refused. This happened repeatedly. I never knew when I would get in the car and it would fail to start. I gave up and went down the street to BMW. I've been a Bergstrom customer for years and never had a problem with service, but their Land Rover people are lazy and never bother to try and solve a problem.
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November 2021 by David Ramirez
I recently purchased a pre-owned Lexus for my mother from Land Rover Fox Valley. Gabriele Mazzotta, the sales professional, provided excellent customer service throughout the entire process. Thank you, Gabe! ???????? Being an out-of-state online buyer, I requested additional pictures, vehicle history and a walk-around video of the car. Gabe did excellent to quickly provide all the details and was very knowledgeable. The purchase process was simple and straightforward using DocuSign and me executing a bank wire transfer. Great job overall to Land Rover Fox Valley! I appreciate your dedication to having top-notch people on your team and your commitment to customer success. Thank you again! —David R.
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October 2021 by Anthony Callisto
Our LR4 broke when we were visiting Door County. We limped our truck into Bergstrom for a wheel hub issue without an appointment. They shoe-horned us into their busy schedule and got it fixed within 24 hours. We got back on the road and back home with minimal travel disruption. Keith, the service manager really saved our tail. Highly recommend.
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April 2021 by Kevin M.
Do not have work done outside their scheduled maintenance times. For example...having my AC repaired which means taking the serpentine belt off. One would think they would inspect it and replace it when everything is already off, but they don't do that. Instead they put a cracked belt back on and say that it's part of the 120,000 mile service. It takes it from being an $80 belt to a $400 job. One hell of a racket they've got going there. Avoid at all costs!
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November 2020 by Ryley Helwig
I recently bought a 2020 Range Rover Evoque in June with Premier and a month after I cracked my windshield. I called them to replace it and they said it would be 1 week and they would follow up with me. Well 1 week went by and no call so I reached out, the service manager didn't call me back because he was afraid to tell me that it would backordered for 2.5 MONTHS. Which I understand COVID has affected production on a lot of things. But that should've been communicated right away. Then, my windshield came in and they picked up my car, I get a call at work that the driver didn't think the windshield was sturdy enough to drive and they wanted me to go buy tape for it? This was one thing after another and I felt relieved when it was dropped off at my house and done with until I saw they left me on EMPTY and forgot stuff in my car that I now have to mail back to Premier motors... Not mad just very disappointed, I thought that buying a high end car would mean I was going to receive high end service.
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August 2020 by Krista Mendyke
Ted is my favorite, not pushy and very knowlegable.
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May 2020 by Susan P.
I've never bought in the car before, but I cannot tell you how comfortable Bergstrom made me feel when making my decision. With the COVID-19 pandemic, Bergstrom took great precaution to serve me and still maintain excellent customer service! Austin was so professional when helping me answer any questions regarding my Nissan Rogue. If I ever am in the market for a new car again, I will definitely be returning to Bergstrom in Appleton!
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October 2019 by Jimmy W
Working with Eric in Land Rover service was a pleasure. Always nervous to deal with any service dept but I ended up feeling I was treated fairly and if needed I will bring my Range Rover back here knowing I can trust their recommendations. TRUMP 2020!!!
