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July 2023 by Tanya S.
My husband bought a used 2022 Alfa Romeo earlier this year. Shortly after purchasing some lights came on. He contacted Bergstrom to have it checked. They initially weren't able to find the issue but told him to call when the light came back on. He did and they said it was an oxygen sensor and they fixed it. The light came on a few weeks later and he called again. They didn't return his calls. He called again and again they didn't return his calls. He finally got Jose on the phone and was told they "don't want anymore poor reviews because it reflects badly on them" so they do not want to service his car anymore. My husband asked for the manager and Jose told him they are in agreement and he will say the same thing. (My husband was sent a survey and commented that customer service doesn't call back but gave Jose a good rating prior to this last call). Now he has to try to go directly through Alfa for a warrantied problem because Bergstrom didn't like a review?!
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November 2022 by Google user
Took my Giulia in for warranty service and a tire change. Jose, my service advisor, was great. He always kept me up to date with the progress on my Alfa and was quick to answer any questions I had. Also, as always, the Bergstrom shuttle service is top notch. A++
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November 2022 by Ted R
Took my Giulia in for warranty service and a tire change. Jose, my service advisor, was great. He always kept me up to date with the progress on my Alfa and was quick to answer any questions I had. Also, as always, the Bergstrom shuttle service is top notch. A++
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July 2021 by Allie Wucak
Bergstrom Alfa Romeo was one of the best services I have ever experienced! Had an issue with my car and they took me in right away, even without an appointment. Super friendly staff and I would 1000% do business with them again!
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April 2021 by Kevin M.
Do not have work done outside their scheduled maintenance times. For example...having my AC repaired which means taking the serpentine belt off. One would think they would inspect it and replace it when everything is already off, but they don't do that. Instead they put a cracked belt back on and say that it's part of the 120,000 mile service. It takes it from being an $80 belt to a $400 job. One hell of a racket they've got going there. Avoid at all costs!
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February 2021 by Jeff Ebersole
Have taken my Gullwing to them for years and the service is fantastic!!!
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January 2021 by Lorraine McMillan
As always, service was prompt and courteous. I appreciate the text contacts for reminders and to notify me if they are able to begin work on my car earlier than scheduled. Recall work was completed satisfactorily and it is always nice to have my car washed at each visit. Thank you.
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January 2021 by Dawn Schneidewend
Gabriele and Bob were extremely helpful during our SUV purchase.They made the experience enjoyable and easy. Thanks!
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December 2020 by Tony Martin
If you need to service your Alfa, come here. I drove 2hr but it was worth it. Thank you Alden!
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August 2020 by Julie Mecklenburg
Ted has been awesome to work with. As well as the whole team.
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June 2020 by Christine St.Claire
Gabriele was courteous, respectful, knowledgeable and went above and beyond to make this the most enjoyable vehicle buying experience I’ve ever had! I LOVE my new vehicle and THANK all the professionals at Bergstrom for making the process nothing short of AMAZING! They have truly set the bar for excellence in customer service!
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June 2020 by Robert Patschke
I picked up a used car from Mike from Bergstrom Premier. I am very pleased with the easy process and great customer service. He contacted me multiple times after the sale to make sure everything was going great. 5 stars.
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May 2020 by Susan P.
I've never bought in the car before, but I cannot tell you how comfortable Bergstrom made me feel when making my decision. With the COVID-19 pandemic, Bergstrom took great precaution to serve me and still maintain excellent customer service! Austin was so professional when helping me answer any questions regarding my Nissan Rogue. If I ever am in the market for a new car again, I will definitely be returning to Bergstrom in Appleton!
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April 2020 by Michael Samorokov
Brought my Alfa for the first service. Liked everything!
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January 2020 by Kevin Basch
The Stelvio was an awesome ride feel!
