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February 2024 by Hairsay Now
Shady salestaff.
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February 2024 by Sarah Wilhelm
Tina is an asset to this place, she helped us fix multiple, multiple issues with the way our phones had been set up (by the AT&T customer service, we were on the phone for about 6 HOURS total as they mixed up our numbers and SIMs.Not only was Tina professional and very patient, she was helping a lot of customers and she got us out of there with everything fixed. 5/5 stars
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February 2024 by Ron Twardowski
Sales person (red haired girl) was very short with us and not helpful. Just told us we had to order phones online. I cant believe they don't stock anything...another ATT success story.
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January 2024 by Nicole Peterson
If you get stuck with the red haired girl, just leave. She wins the award for worst customer service at a company known for bad customer service. Then she yells across the store to argue when you ask for another csr. Making Wisconsin proud
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December 2023 by Ramari Bess
The rep was pleasant , extremely knowledgeable and efficient.
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December 2023 by Sean Morgan
Extremely unprofessional. Could not answer any of my questions regarding connectivity issues, as well as why after I was added to the account as a manager I was unable to discuss our account. Such a waste. STAY WITH YOUR CURRENT CARRIER!!!UPDATE:Went back to Verizon. I would not recommend AT&T wireless. Very poor cell service in the Appleton area compared to Verizon. Customer support did only basic pre-scripted troubleshooting and nothing more.
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December 2023 by J&J SOLUTION
They have terrible service in this AT&T store and I have been a customer for 5 years and the staff serving only one person wastes a lot of time
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September 2023 by Mitch
STAY AWAY FROM THIS LOCATION! This is an authorized retailer store and not an actual corporate AT&T store. This location doesn’t care how they treat you nor what they can resolve for you. They will send you away if it’s not a sale for them!Walking in, I’m extremely displeased with how I was treated as a person and their assumptions about me. Save yourself from being mistreated like I was and go elsewhere!
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September 2023 by Fayth Heider
They get zero stars. I went in to get my phone bill lowered from $177.00. But instead all the did was make it higher now it’s $207.00. I am going to cancel if they don’t lower it like I asked
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July 2023 by Linda Wentzel
PREPAID BEWARE !! do not purchase a prepay from AT &T without realizing that once you walk out that door you will have absolutely NO help or customer support at all. I purchased a plan back when it was 45 a month- grandfathered in- my auto pay acct all stayed the same , never stopped or ended and I called to give them a new card number as mine was lost- they automatically put me into new price- I said no I am grandfathered in- long story short they did- talking with store reps- mgrs no it shld not have been bc grandfathered in to price with no lapse or stop- now you have to call numbers you cannot talk to anyone all automated- get hung up if you keep asking for rep to help- no matter what your prob may be all store reps will tell you they cannot help you need to call if you have a prepay...so bottom line once you buy this phone and need any help with whatever you cannot go into store as they will tell you they only sell but you need to contact cust support -which is garbage you can never tt anyone- total garbage program.
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July 2023 by Rob Billings
Rikey did an outstanding job of getting me set yp with my I ohone 14. Very patient and helpful
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July 2023 by James Hughes
Fast, knowledgable, professional staff. They helped me quickly as I was traveling through the area and broke my iphone. Would recommend!
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July 2023 by Greg
The customer service representatives were great. They helped me setup my new phone.
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July 2023 by jennifer Adelt
Manager was not able to activate our new phone. Told us to "Google it". We have always had excellent service at this location-- what has changed?Luckily our neighbor was able to help us switch the Sim cards. Why couldn't an AT&T employee help with this?
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May 2023 by Brian Waldhart
Great service! Very professional, and will go back for all of my wireless needs.
