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February 2024 by PD2003
I’m extremely disappointed in this store. After my family orders contacts, they keep sending me the wrong prescription and we keep having to call & change it just to get the right ones! I even spoke with staff to make sure we were getting the correct prescription & the eye doctors didn’t even mention during my recent appointment that I needed an entirely new prescription. Staff & eye doctors are nice, but they do not have their stuff together.
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February 2024 by K James
I was able to be seen by a doctor via zoom. All staff was pleasant and polite. The only complaint I have is that the 2nd exam room & staff member smelled heavily of tobacco smoke. The scent burned my eyes when they were adjusting the test device by my face.
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December 2023 by Malissa Bucheit
The staff was very friendly and helpful. The manager, Bailey is wonderful! I accidentally sat on my glasses while we were here for a hockey tournament and they were in bad shape. Bailey fixed them up like new! Also browsed through their frame selection and they had a ton of great options! I would definitely recommend! Thanks again Bailey!
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December 2023 by Rebecca Anderson
If I could give negative stars I would. I have never in my entire life ever been so unhappy with a doctor/business.I had an appointment for my daughter on November 22, 2023.When I first walked in the ladies in front were very cordial with me. I filled out her paperwork and had a seat in the back. On the paperwork I filled out the 3 medicines that my daughter takes, as well as the 3 diagnosis that she has.She is 8. She’s been under the care of a psychiatrist since she was 5 and has also been seeing a therapist since then too. Little background for you- my daughter has ADHD, DMDD, and anxiety. She has been on her meds for awhile.We went in for the first part of the exam- this lady was very nice. Reassuring to my daughter when she was scared. Being that this was her first REAL exam. We went back out and waited for the second part.This lady was a little odd but none the less did her job. She had to do the bright light in my daughter’s eyes THREE times!! And the thing still didn’t upload for her.No one would pick up my daughter’s appointment for some reason and the lady would make comments like “oh that doctor ditched you” which seemed highly inappropriate to say to an 8 year old in my opinion.She finally called when she couldn’t get anyone after we waited for some time and got a doctor to take the appointment. He came on and within mere minutes was telling me that he basically couldn’t help me, that it was her meds and I needed to “get my daughter off of all her meds” because she was taking far too many for a child.This is where I got really upset.1. He’s an EYE doctor, not a psychiatrist. He knows NO medical background about my daughter whatsoever. He had no grounds to come in like he did to say anything to me.2. He didn’t even give her an eye exam to know whether or not she actually needed glasses. Which is why I was there in the first place!3. He told me I needed to follow up with her pediatrician about her medication. NEWS FLASH! I’m her god damn mother! What do you think I did in the first place?! I checked with her pysch, meds were okay, went to her doctor, she was okayed there, they did a small eye exam and told me to take her in to get her eyes checked which is EXACTLY WHAT I WAS DOING!! Until this complete jerk of an eye doctor (if that’s what you could even call him) came in running his mouth at me.By this point- after I was telling him these things and he was refusing to listen to me and refusing to give my daughter an exam, I was fuming!! I told the lady to hang up on him and get a different doctor. She refused. I grabbed my child after this horrific experience and slammed the door out of there.I will ALWAYS ADVOCATE FOR MY CHILD.Since day one that is what I have done and I will never stop.Your doctor was in the wrong and needs to be handled. My special needs child takes medication because she needs to and that’s okay. If he doesn’t agree with that, that’s his own personal opinion and not something he needs to shove down another parent’s throat especially in his workplace.I came in for an exam for my special needs child, I will now let others know that America’s best doctors don’t accept special needs children.
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December 2023 by lydia ranjbar
This location is so friendly and helpful. The optometrist V was super friendly and answered all my questions. Great job @americasbest
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October 2023 by Xiamee Yang
They are the best! Needed an emergency contact lenses 15 minutes prior to them closing. Would take me about 25 minutes to get there but needed contacts desperately. The lady was super helpful and super friendly and offered to wait outside with my contacts for me. You are a life savor. Thank you so much and would recommend you to anyone!
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August 2023 by Kat Elliott
I had a wonderful appointment from start to finish ..personalized attention at evey stage getting my new glasses and the assistants made sure I looked great in my new glasses everyone treated me with kindness and smiles and we all need that. Thank you so much I'll be back
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August 2023 by Alissa Bolton
When I went into the first room for my visit there was a male with purple hair that smelled terribly of alcohol. My whole appointment was a disaster. None of the pictures that were taken in that first room were showing when a doctor tried to view them in the second room. I had then retook one section of pictures in the first room, went back to the second room and the doctor STILL couldn’t see anything. This place is very all over the place. So very irritated and I ended up just walking out. No point in waiting around for someone to finally know what they are doing. Because of this everyone else’s appointments are now set back. I tried to be patient but there came a point where it just wasn’t worth it anymore.
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August 2023 by Eric Ostrowski
They've cancelled two different appointments on me now. Both times it was less than 20 minutes before the appointment. You can tell by all the other bad reviews that this place is not worth giving any business to.
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August 2023 by Dana Feustel
Very helpful staff. Loved all of their suggestions when deciding. Also very afforable eye exam and eyeglasses for someone who does not have vision insurance. Thank you!
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July 2023 by Dan R
Scheduled an appointment on-line as a first time contact wearer. Went through the entire eye exam before they told me "oh, first time contact wearers need to see the doctor in person, and there is no doctor here today." Was put on a wait list to come back and see a doctor. This was over a month ago. Still haven't seen a doctor, still don't have contacts. But don't worry, my insurance was billed for the exam. Total waste of time and money.
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July 2023 by Kevin E.
The first 15 minutes when they were testing my eyes went well, it's after that where they failed miserably, went into the next room to have a Optometrist look over results ( they still do this remotely) and every time I was assigned to a doctor he would never come on, we went back and forth with doctors saying just give me 5 minutes only to be let down again, after over an hour I just said "We're done here" I'll go find a new place that actually has a doctor on site!!
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June 2023 by Kris P.
The staff was nice but was prescribed reading glasses so everytime have to take them off to see distance. So asked to replace them with bifocals, but would have to pay another $130 on top of the $250 already paid for the 1st pair. Should just be able to replace them because that's what should have been prescribed in the 1st place.
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June 2023 by Laura Jablonski
I had an eye exam tonight for both contacts and glasses. From the moment I walked in to the moment I walked out the door, I was treated with respect and professionalism. I have been going to America’s Best for several years and today’s visit was the best visit I have ever had there. I believe it was Charlie who helped me and I feel Charlie went above and beyond the call of duty to make my experience pleasant!
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June 2023 by Kelly Odonnell
I went to the one in Appleton on Integrity Way… Top notch, can’t say enough about V and Charlie… both fantastic at their jobs! The whole staff was wonderful, I will highly recommend and already have?
