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January 2024 by Maureen Bronson
Got the bill after a mental health hospitalization and they refused to pay for the last day of treatment. How does that help someone in a mental health crisis to end up with a big hospital bill despite having insurance? Never had that happen with another carrier.
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October 2023 by Paul Neyhard
I never get to talk to a person of authority. I just talk to someone that passes the buck. Appeal process is a kangaroo court. Worst company ever, they should read and live by the mission statement. They care about profits and not the patients.
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September 2023 by Morgan Boeck
If I could give ZERO stars, I would. This horrible, awful company doesn't care about people's health and doesn't want to pay out for medically NECESSARY procedures. Will argue with your provider about what is necessary and what is not because they know better than doctors ya know...this cheap company SUCKS!
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July 2023 by Orange
This insurance was the only choice I had that covered providers (SSI) in my area. If you have other options, take them. Calling for help is useless. They couldn't even provide names of providers that were covered in my area when I was looking to change. They pestered me with phone calls about "case management" to the point I had to have my number removed from their system after telling them multiple times I wasn't interested. Then they sent snail mail until I told them I'm willing to get the state involved to get them to stop. I will change companies ASAP for decent service.
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April 2023 by Eileen Kimberley Iver
Honestly, garbage. I am not entirely sure why this "cooperative" even exists. The "case managers" who work here, will never call, let alone lift a finger to help you. When you do call, after being told information that was conflicting to theirs, you are then made to feel as though, you are wasting their time. Instead of offering you even the slightest of help, the staff there, will sit on the phone with you in silence and just say " I don't know how much more you want me to do." Honestly, I have had people who pump gas, that are more kind, helpful and resourceful, than the workers at this "cooperative" Really its more like a sorority with a longer name. No one should have to feel, as though they are bothering YOU, when the patient is calling, in tears mind you, asking for your help.You know, exactly who you are too.
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October 2022 by Josie Smith
I'm pretty shocked at all these negative reviews on here. I've had Group Health since February 2018 and I've had nothing but great customer service and great insurance coverage. Employees have always been pleasant and they fix any small problems I've run into quickly and easily. I've never ever been harassed. Any letter or call I receive is always pertaining to something we are actively working on. I would recommend Group Health to anyone because my experience has only been top notch.
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June 2022 by Jamie Kuczmarski
They keep blowing up my phone and there is nothing to discuss. Send a letter or email or text but quit blowing up my phone all the time day and night. Yes i traced the number back to being this company.
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April 2022 by Wesley Bauer
I can honestly say that I've had nothing but good experiences working with Group Health Cooperative and have confidence it will remain that way. I can see why they've been around since 1976.
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March 2022 by Andrew Niese
They retroactively denied counseling sessions for $2000 and tried to stick me with the bill. They are trying to say that I went to "marriage counseling" (which isn't covered) simply because I talked about my relationship in session -- my wife wasn't present and it wasn't marriage counseling. Joke's on them because they are about to be sued. Beware!
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February 2022 by Joey Olson
We had a small business plan for 5 years. We paid WAYY too much for the little amount of respect we were given from this company. They only care about monthly premiums. Went elsewhere with quotes being 1/2 cost. I would avoid Group Health.
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January 2022 by notreallyhere
Outrageously rude on the telephone. No one should be calling prior to 8am and refusing to identify themselves. They need to hire competent desk people. Do not choose as a provider.
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January 2022 by Doug Clough
People there are a pain in the .Tell them not to call every week to see if I'm happy with my doctor, now send letters...Stop wastingy time!????!
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July 2021 by Mose K.
I am a diabetic in Wisconsin. I currently am on Medicaid which will cut me off in a couple of months due to me no longer being under the age of 19. Although this insurance has covered a number of medical supplies directly related to my type 1 diabetes, it has denied both a Dexcom and an insulin pump for largely arbitrary reasoning. This will not a succinct review as this situation has been anything but simple, understandable, and bound by reason. First, the Dexcom, a device which enables users to quickly access their current glucose levels allowing for informed decisions which can be extraordinarily valuable if one's glucose is heading toward dangerous levels, was refused despite having a prescription for such a device and following the expected protocols such as regularly testing glucose at least 4 times daily. This insurance company falsely claimed that I had not been adequately testing my glucose levels, it asserted that my diabetes was "too controlled" in the sense that I had not allowed my blood sugar to fall to dangerous levels (they listed under 50 mg/dL) at least twice per month, and they asserted that my diabetes was "under controlled" as my glucose would occasionally register as "too high" -- they did not specify what levels were too high. Finally, they also claimed that the prescription would not be filled as I am under the age of 25. I would hope this goes without saying but thoroughness is to be valued. One, the age of 25 has absolutely nothing to do with controlling and living with diabetes. It is not as though before the age of 25 one cannot develop diabetes. Having quick access glucose testing is useful for any diabetic no matter if they are 80 or if they are 6. Second, although I do not have proof of if this company has received or is capable of reading the medical documentation my doctors have sent them, I have provided the records of my glucose testing prior to be refused by this company. Their claim that I was not adequately testing is simply false and, to me, constitutes a form of fraud as it misrepresents material facts for the purposes of avoiding expense -- ie monetary gain. Third, the idea that a sufferer of any disease must show that their disease has not once but twice placed their life into danger per month in order to "be worthy" of their insurance paying for legitimate, standard medicine is a sickening notion. This same idea applies to their claim that my glucose had risen too high therefore the client, or patient, is not worthy of having medical devices designed to better equip them to avoid said highs. This oversight should have been enough on its own to clearly indicate deep-rooted issues with this company, but it seems failure is not a solitary thing for Group Health Cooperative of Eau Claire. Today, I received two letters denying me an insulin pump. These devices are meant to enable those with diabetes to better control their insulin levels through inputting carbs consumed and setting insulin supply rates actively without having to carry insulin pens, needles, and sterilization tools for injection. These pumps can also communicate with tools like the Dexcom which allow for notification of low or high glucose matched with either cutting off insulin or increasing insulin. Their stated reasoning for failing to pay for legitimate, potentially life saving medical supplies prescribed by a doctor were several and wholly false. They claimed I had not sent a C-peptide test or antibody test to confirm type 1 diabetes. This is false. I had a syringe stuck into my left arm and my right arm in order to get the blood to send to the labs which then sent the data to the insurance, presumably. This insurance also claimed that my "Blood sugar logs show that blood sugars are being controlled with current insulin treatments so we would not approve a pump at this time." In case I have not been clear, the Decom refusal explicitly stated that part of my denial was because my diabetes was both too well controlled in the sense that severe hypoglycemia had n
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June 2021 by Seth Pettingill
Group health continues to baffle me every time there is a problem. For example a simple wisdom teeth removal surgery you will need Preapproval for witch is just crazy in the first place but to top it off they don’t tell you that it requires preapproval so once you go in for the procedure they will refuse to pay for it. Overall just another bad Insurance company that likes to play stupid games.
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March 2021 by marie cristallo
Great place to work
