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September 2024 by Mark Black
Kind, polite and did everything in their power for customer satisfaction. All of my vehicles go there and nowhere else.
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September 2024 by Mary Midcap
Straub Collision Center in Wheeling and the Service Center at the Highlands are the only places I will take my car for servicing. I was kept updated on the repairs and was called when the wheel for my car was delayed, and this was due to shipping. My car was detailed and I did not expect that. Thank you!!
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May 2024 by Jim Saus
Did a great job on my car, they even detailed the inside of the car, looks almost new. Definitely would use them again to repair a fender bender!
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January 2024 by Jody Ward
Avoid this place at all costs!! They waited just shy of 3 months on a wheel to start the repairs. I eventually had to contact the manufacturer to get the contact information for Straubs to order it. If it wasn’t for that I would probably still be waiting! Once the repairs were complete, I was able to pick up my truck with check engine lights on that they knew about from the accident. Since I’ve picked my truck up a month ago, it’s been at the dealer twice for repairs that they missed and also back to the collision center twice to fix their horrendous orange peel paint job.
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January 2024 by Jaycutlerblows22
Worst experience ever. 1st took the car in for a warranty paint job where I still had to pay half, took almost 5 months to get it worked out and in then another month in the shop. Car comes out paint still missing in places peeling off ect. I go in show Dustin(who will never return your calls) and he says it wasn't sent in with original claim the specific spots for some reason and he will get it squared away. So I'm charged 1500$ and told they will resubmit. Monthes of calling and asking and getting ghosted by Dustin I find out they've been stringing me along and Honda was never going to approve their mistake. I had to call Honda warranty at the dealership and get that info myself and was told that it was denied MONTHES ago. After everything, I'm being told I'm basically SOL and out 1500$. If I could give 0 stars I would terrible service.
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September 2023 by Laura Jackson
My vehicle drove itself into a tree. It may or may not be because I forgot to put it in park and walked away. It also might have been gnomes. Don’t really know, but I hear they’ve been unionizing and more effectively organizing their automotive mischief. Anyway, Straub Collision was phenomenal. My insurance company was a waking nightmare, and Straub helped me every step of the way, always friendly, always ready to do whatever needed to be done. Super grateful to the whole team.
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September 2023 by Gus Ludovici
Fantastic work!
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September 2023 by Lynn Kutrovac
Great work !!
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September 2023 by Alisha Toler
They made a bad situation into a good one
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August 2023 by Laura Roberts
My vehicle drove itself into a tree. It may or may not be because I forgot to put it in park and walked away. It also might have been gnomes. Don’t really know, but I hear they’ve been unionizing and more effectively organizing their automotive mischief. Anyway, Straub Collision was phenomenal. My insurance company was a waking nightmare, and Straub helped me every step of the way, always friendly, always ready to do whatever needed to be done. Super grateful to the whole team.
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August 2023 by Janine Pietras
Straub Collision is very helpful and understanding, they work with the customer from start to finish. Great Service
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August 2023 by Amy Mcconn
Chuck is great. My car looked brand new when I picked it up.
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July 2023 by A P (Rag)
Was T-boned and they replaced my whole back door, paint job etc, and appears well done! The job they did was great. However, they broke my key fob while they had them and when I brought it to their attention I was told it was like that before they got it, which isn’t true, and they would not replace it. It’s a shame their good body-work and my $3000 business was out-shined by their refusal to replace a $50 piece they broke. I would recommend them for their work, but maybe not professionalismServices: Painting
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June 2023 by Hk Cdo
Did an OK job on a factory recall for a paint issue on my Acura MDX but scratched my NAV screen about an inch long probably while replacing the windshield, which was part of the recall fix. I brought it to their attention and they said they would get back to me. Gentlemen who looked at the scratch agreed it was a fresh clean scratch. Called them several months later and was told they were waiting on parts. I believe its been about 6 months now and still no call on repairing the damage they did to my NAV screen.Services: Painting
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January 2023 by Daniel Walton Jr.
Just had a corrosion repair done to our 2020 Jeep Gladiator tailgate that was covered under warranty. First class work and very professional crew!Service: Painting